Geo PRIZM 1993 Manual page 299

In order to file a claim, you will have to
provide your name and address, the
vehicle identification number (VIN) of
your vehicle, and a statement of the
nature of your complaint.
BBB
staff may
try to help resolve your dispute through
mediation. If mediation is not
successful, or if you do not wish to
participate in mediation, eligible
customers may present their case to an
impartial third-party arbitrator at an
informal hearing. The arbitrator will
render a decision in your case, which
you may accept or reject. If you accept
a valid arbitrator decision, GM will be
bound by that decision. The entire
dispute settlement process should
ordinarily take about 4 0 days from the
time you file your complaint to the time
a decision is rendered (or 47 days if you
did not first contact your dealer or
Chevrolet/Geo)
.
We encourage you
to
use this program
before or instead of resorting to the
courts. We believe it offers advantages
over courts in most jurisdictions because
it is fast, free of charge, and informal
(lawyers are not usually present,
although you may retain one at your
expense if you choose). Arbitrators
make decisions based on the principles
of fairness and equity, and are not
required to duplicate the functions of
courts by strictly applying state or
federal law. If you wish to go to court,
however, we do not require that you
first file a claim with
BBB
AUTO
LINE** unless state law provides
otherwise. Whatever your preference
may be, remember that if you are
unhappy with the results of
BBB
AUTO
LINE, you can still go to court because
an arbitrator's decision is binding on
GM but not on you, unless you accept
it.