Page 1: User Guide
Xerox Phaser 6700 Color Printer Imprimante couleur Xerox Phaser 6700 ® ® User Guide Guide d'utilisation Italiano Svenska Användarhandbok Guida per l’utente Русский Руководство пользователя Deutsch Dansk Betjeningsvejledning Türkçe Kullanıcı Kılavuzu Benutzerhandbuch Čeština Español Guía del usuario Uživatelská příručka Ελληνικά...
Page 2 © 2011 Xerox Corporation. All Rights Reserved. Unpublished rights reserved under the copyright laws of the United States. Contents of this publication may not be reproduced in any form without permission of Xerox Corporation. Copyright protection claimed includes all forms of matters of copyrightable materials and information now allowed by statutory or judicial law or hereinafter granted, including without limitation, material generated from the software programs which are displayed on the screen such as styles, templates, icons, screen displays, looks, and so on.
Page 3: Table Of Contents
Contents Safety Electrical Safety ..................................8 General Guidelines ..............................8 Laser Safety ................................... 8 Operational Safety ................................9 Ozone Release ................................9 Printer Location ................................9 Operational Guidelines .............................. 9 Power Cord .................................. 10 Printer Supplies ................................10 Maintenance Safety ................................ 11 Printer Symbols ..................................
Page 4 Contents Installing Drivers and Utilities for UNIX and Linux ..................29 Other Drivers ................................29 Paper and Media Supported Paper ................................32 Recommended Media ............................32 Ordering Paper ................................32 General Paper Loading Guidelines ........................32 Paper That Can Damage Your Printer ......................33 Paper Storage Guidelines ............................
Page 5 Contents Maintenance Maintenance and Cleaning ............................68 General Precautions ..............................68 Cleaning the Printer ..............................69 Routine Maintenance ............................. 79 Periodic Maintenance ............................. 89 Billing and Usage Information ..........................103 Ordering Supplies ................................104 Locating the Serial Number ..........................104 Consumables ................................
Page 6 Contents Standard Features ..............................144 Available Configurations ............................. 144 Options and Upgrades ............................145 Physical Specifications..............................146 Phaser 6700N/DN Printer Configurations ....................146 Phaser 6700DT Printer Configurations ......................146 Phaser 6700DX Printer Configurations ......................146 Printer Configurations With Finisher ......................146 Clearance Requirements ............................
Page 7: Safety
Printer Symbols ..................................12 Your printer and the recommended supplies have been designed and tested to meet strict safety requirements. Attention to the following information ensures the continued safe operation of your ® Xerox printer. Phaser 6700 Color Printer User Guide...
Page 8: Electrical Safety
Safety Electrical Safety General Guidelines WARNINGS: • Do not push objects into slots or openings on the printer. Touching a voltage point or shorting out a part could result in fire or electrical shock. • Do not remove the covers or guards that are fastened with screws unless you are installing optional equipment and are instructed to do so.
Page 9: Operational Safety
Ozone is heavier than air and is not produced in amounts large enough to harm anyone. Install the printer in a well-ventilated room. For more information in the United States and Canada, go to www.xerox.com/environment. In other markets, please contact your local Xerox representative or go to www.xerox.com/environment_europe.
Page 10: Power Cord
Xerox supplies not specified for this printer. The Total Satisfaction Guarantee is available in the United States and Canada. Coverage could vary outside these areas. Please contact your Xerox representative for details. Phaser 6700 Color Printer User Guide...
Page 11: Maintenance Safety
• Do not use aerosol cleaners. Clean with a dry lint-free cloth only. ® • Do not burn any consumables or routine maintenance items. For information on Xerox supplies recycling programs, go to www.xerox.com/gwa. Phaser 6700 Color Printer User Guide...
Page 12: Printer Symbols
Safety Printer Symbols Symbol Description Warning or Caution: Ignoring this warning could cause serious injury or even death. Ignoring this caution could cause injury or damage to the property. Do not burn the waste cartridge. Do not burn the item. Do not expose the imaging unit to light for more than 10 minutes.
Page 13: Features
Features This chapter includes: • Parts of the Printer................................14 • Information Pages ................................18 • Energy Saver Mode ................................19 • Administration Features ..............................20 • More Information ................................22 Phaser 6700 Color Printer User Guide...
Page 14: Parts Of The Printer
Features Parts of the Printer This section includes: • Front View ....................................14 • Right View ....................................15 • Rear View ....................................15 • Control Panel..................................16 • Internal Components ................................. 16 • Maintenance Kit ................................... 17 • Finisher ..................................... 17 Front View Control Panel Optional 550-Sheet Feeders (Trays 3 and 4)
Page 15: Right View
Features • Trays 1 and 2 plus one 550-Sheet Feeder • Trays 1 and 2 plus two 550-Sheet Feeders • Trays 1 and 2 plus one 1100-Sheet High-Capacity Feeder • Trays 1 and 2 plus one 550-Sheet Feeder and one 1100-Sheet High-Capacity Feeder •...
Page 16: Control Panel
Features Control Board Test Print Button Power Connector for Finisher USB Connection Power Connector for Printer USB Memory Port (for service only) Reset Button for Ground Fault Interrupter (GFI) Ethernet Connection Control Board Cover Control Panel The control panel consists of a touch screen and buttons you press to control the functions available on the printer.
Page 17: Maintenance Kit
Features Cleaning Rod Transfer Belt Imaging Unit Door Transfer Roller Imaging Units Duplex Unit Fuser Note: The Transfer Belt and Transfer Roller are part of the Maintenance Kit. Maintenance Kit Transfer Belt Feed Rollers Transfer Roller Feed Roller Cartridge Finisher Finisher Front Door Horizontal Transport Unit Finisher Output Tray...
Page 18: Information Pages
Features Information Pages Your printer has a printable set of information pages. These include configuration and font information, demonstration pages, and more. To print information pages from the control panel: At the control panel, touch Printer. On the Information tab, touch Print Reference Materials. Touch # to set the quantity.
Page 19: Energy Saver Mode
Features Energy Saver Mode You can set the time the printer spends idle in ready mode before the printer automatically transitions to a lower power level. You can also turn off the automatic transition. At the control panel, touch Printer. Touch the Tools tab, then touch Setup.
Page 20: Administration Features
Automatic Data Collection .............................. 21 • Billing and Usage Information ............................21 For details, see the System Administrator Guide at www.xerox.com/office/6700docs. CentreWare Internet Services CentreWare Internet Services is the administration and configuration software installed on the embedded Web server in the printer. It allows you to configure and administer the printer from a Web browser.
Page 21: Automatic Data Collection
For details, see the Help in CentreWare Internet Services. Automatic Data Collection This printer automatically collects data and transmits it to a secure offsite location. Xerox or a designated servicer uses this data to support and service the printer, or for billing, supplies replenishment, or product improvement.
Page 22: More Information
You can obtain more information about your printer from these sources: Resource Location Installation Guide Packaged with printer Quick Use Guide Packaged with printer System Administrator Guide www.xerox.com/office/6700docs Video Tutorials Available on the printer control panel and at www.xerox.com/office/6700docs Recommended Media List United States: www.xerox.com/paper Europe: www.xerox.com/europaper...
Page 23: Installation And Setup
This chapter includes: • Installation and Setup Overview ........................... 24 • Modifying General Settings ............................. 25 • Installing the Software ..............................26 See also: Installation Guide packaged with your printer. System Administrator Guide at www.xerox.com/office/6700docs. Phaser 6700 Color Printer User Guide...
Page 24: Installation And Setup Overview
Ethernet, and USB cables are not included with your printer and must be purchased separately. Xerox recommends an Ethernet connection because it is typically faster than a USB connection, and it provides access to CentreWare Internet Services.
Page 25: Modifying General Settings
Installation and Setup Modifying General Settings You can modify printer settings such as the language, date and time, units of measurement, display brightness, and startup page from the control panel. At the control panel, touch Printer. Touch the Tools tab, then touch Setup. Touch General Settings, then touch the setting you want to change: •...
Page 26: Installing The Software
Windows Server 2008 R2 • Macintosh OS X version 10.5 and later • UNIX and Linux: Your printer supports connection to a variety of UNIX platforms through the network interface. For details, see www.xerox.com/office/6700drivers. Phaser 6700 Color Printer User Guide...
Page 27: Installing Drivers And Utilities For Windows
Installation and Setup Installing Drivers and Utilities for Windows ® Install the Xerox print driver to access all the features of your printer. To install the print driver software: Insert the Software and Documentation disc into your computer. The installer starts automatically. If the installer does not start, navigate to the appropriate drive on your computer and double-click Setup.exe.
Page 28: Installing Drivers And Utilities For Macintosh Os X Version 10.5 And Later
Installation and Setup Installing Drivers and Utilities for Macintosh OS X Version 10.5 and Later ® Install the Xerox print driver to access all the features of your printer. To install the print driver software: Insert the Software and Documentation disc into your computer.
Page 29: Installing Drivers And Utilities For Unix And Linux
Click the Start button to begin downloading. ® Repeat steps a and b, then click the printer package for use with the Xerox Services for UNIX Systems package that you selected earlier. The second part of the driver package is ready for download.
Page 30 Installation and Setup Phaser 6700 Color Printer User Guide...
Page 31: Paper And Media
Paper and Media This chapter includes: • Supported Paper ................................... 32 • Loading Paper ..................................36 • Printing on Special Paper ..............................41 Phaser 6700 Color Printer User Guide...
Page 32: Supported Paper
Your printer is designed to use various paper and other media types. Follow the guidelines in this section to ensure the best print quality and to avoid jams. ® For best results, use Xerox paper and media recommended for your printer. Recommended Media A list of paper and media recommended for your printer is available at: •...
Page 33: Paper That Can Damage Your Printer
Warranty, Service Agreement, or Xerox Total Satisfaction Guarantee does ® not cover damage caused by using unsupported paper or specialty media. The Xerox Total Satisfaction Guarantee is available in the United States and Canada. Coverage could vary outside these areas. Please contact your local representative for details.
Page 34: Supported Paper Types And Weights
Paper and Media Supported Paper Types and Weights Trays Types and Weights Trays 1–6 Plain, Hole Punched, and Custom (60–90 g/m Letterhead, Heavyweight (80–120 g/m²) Cardstock (105–163 g/m²) Heavyweight Cardstock (160–220 g/m Labels (106–169 g/m Glossy Cardstock (105–163 g/m²) Heavyweight Glossy Cardstock (160–220 g/m Pre-Printed, Recycled (60–90 g/m Trays 1 and 2 only Envelope...
Page 35: Supported Custom Paper Sizes
Paper and Media Supported Custom Paper Sizes Tray Number Paper Sizes, Minimum–Maximum Tray 1 Width: 76.2–215.9 mm (3–8.5 in.) Length: 127.0–355.6 mm (5–14 in.) Trays 2–6 Width: 98.4–215.9 mm (3.9–8.5 in.) Length: 190.5–355.6 mm (7.5–14 in.) Phaser 6700 Color Printer User Guide...
Page 36: Loading Paper
Paper and Media Loading Paper This section includes: • Loading Paper in Tray 1 ..............................36 • Loading Paper in Trays 2–6 ............................. 37 • Changing Paper Size, Type, and Color ........................40 Loading Paper in Tray 1 Open Tray 1. Pull out the extension tray for larger sizes.
Page 37: Loading Paper In Trays 2-6
Paper and Media Insert the paper face down with the bottom edge leading into the printer. Notes: • Load hole punched paper face down with the holes toward the front of the printer. • For 2-sided printing, load letterhead and pre-printed paper face up. Adjust the width guides until they touch the edges of the paper.
Page 38 Paper and Media Remove any paper that is a different size. Move the length and width guides out: Pinch the guide lever on each guide. Slide the guides outward until they stop. Release the levers. Flex the sheets back and forth and fan them, then align the edges of the stack on a level surface. This procedure separates any sheets that are stuck together and reduces the possibility of jams.
Page 39 Paper and Media • For 2-sided printing, insert the paper with the print side face down and the bottom edge to the left. Note: Do not load paper above the maximum fill line. Overfilling the tray can cause the printer to jam.
Page 40: Changing Paper Size, Type, And Color
Use the Up or Down Arrow as needed to select the desired paper setting. Touch OK. Note: To access the Tray Management menu, you could be required to log in as the system administrator. For details, see the System Administrator Guide at www.xerox.com/office/6700docs. Phaser 6700 Color Printer User Guide...
Page 41: Printing On Special Paper
Recommended Media List (United States) www.xerox.com/europaper Recommended Media List (Europe) Envelopes You can print envelopes from Trays 1 and 2. If you are printing more than five envelopes at a time, Xerox recommends that you use Tray 2. Guidelines for Printing Envelopes •...
Page 42 Paper and Media Loading Envelopes in Tray 1 Note: Do not load more than five envelopes in Tray 1. Overfilling the tray can cause the printer to jam. Remove any paper from Tray 1 and close the tray. Lift the right side door latch and open the door. To put the fuser in envelope mode, lower the fuser envelope lever in the upper left corner.
Page 43 Paper and Media Note: When printing paper other than envelopes, raise the fuser envelope lever. If you are using the optional Finisher, raise the finisher lever at the paper exit. Note: When printing paper other than envelopes, push down the finisher lever. Close the right side door.
Page 44 Paper and Media Load the envelopes with the flaps closed, flaps facing up, and the short edge facing into the printer. • #10, Monarch, or DL envelopes: • C5 envelopes: Phaser 6700 Color Printer User Guide...
Page 45 Paper and Media CAUTION: Never use self-stick envelopes or envelopes with windows. They can lead to paper jams and can cause damage to the printer. Notes: • If you do not load envelopes in Tray 1 right after they have been removed from the packaging, they can bulge.
Page 46 Paper and Media To put the fuser in envelope mode, lower the fuser envelope lever in the upper left corner. Note: When printing paper other than envelopes, raise the fuser envelope lever. Close the right side door. If you are using the optional Finisher, raise the finisher lever at the paper exit. Phaser 6700 Color Printer User Guide...
Page 47 Paper and Media Note: When printing paper other than envelopes, push down the finisher lever. Pull out the tray until it stops. Remove any paper that is a different size. Move the length and width guides out: Pinch the guide lever on each guide. Slide the guides outward until they stop.
Page 48: Labels
Paper and Media Adjust the width guides: Pinch the guide lever on each guide. Slide the guides to the size of the paper. To secure the guides in position, release the levers. 10. Close the tray. 11. If the control panel prompts you, verify the size, type, and color information on the Tray Settings screen.
Page 49: Glossy Cardstock
Paper and Media • Remove all other paper from the tray before loading labels. CAUTION: Do not use any sheet where labels are missing, curled, or pulled away from the backing sheet. It could damage the printer. Glossy Cardstock You can print glossy cardstock from any tray. Guidelines for Printing on Glossy Cardstock •...
Page 51: Printing
Printing This chapter includes: • Printing Overview ................................. 52 • Selecting Printing Options ..............................53 • Printing Features .................................. 57 Phaser 6700 Color Printer User Guide...
Page 52: Printing Overview
Select your printer from the list. Access the print driver settings by selecting Properties or Preferences for Windows, or ® Xerox Features for Macintosh. The title of the button can vary depending on your application. Modify the print driver settings as necessary, then click OK.
Page 53: Selecting Printing Options
Printing options, also called print driver software options, are specified as Printing Preferences in ® Windows, and Xerox Features in Macintosh. Printing options include settings for 2-sided printing, page layout, and print quality. Printing options that are set from Printing Preferences become the default setting.
Page 54: Windows Printing Options
Printing Windows Printing Options Setting Default Printing Options for Windows When you print from any software application, the printer uses the print job settings specified in the Printing Preferences window. You can specify your most common printing options and save them so that you do not have to change them every time you print.
Page 55: Macintosh Printing Options
1000 sheets. To select stapling in the Macintosh print driver: ® In the print driver, click Copies & Pages, then select Xerox Features. In the Paper/Output dialog box, click the arrow to the right of the Finisher section, then select 1 Staple.
Page 56: Saving A Set Of Commonly Used Printing Options For Macintosh
Printing Saving a Set of Commonly Used Printing Options for Macintosh You can define and save a set of options, so that you can apply them to future print jobs. To save a set of printing options: With the document open in your application, click File > Print. Select your printer from the Printers list.
Page 57: Printing Features
Printing Printing Features This section includes: • Printing on Both Sides of the Paper ..........................57 • Selecting Paper Options for Printing ..........................58 • Printing Multiple Pages to a Single Sheet (N-Up) ....................58 • Printing Booklets................................... 58 • Using Color Options ................................
Page 58: Selecting Paper Options For Printing
Printing Portrait Landscape Portrait Portrait Landscape Landscape 2-Sided Print 2-Sided Print, Flip on Short 2-Sided Print 2-Sided Print, Flip on Short Edge Edge Selecting Paper Options for Printing There are two ways to select the paper for your print job. You can let the printer select which paper to use based on the document size, paper type, and paper color you specify.
Page 59: Using Color Options
Printing Gutter Creep Using Color Options The Color Options control the way the printer uses color to produce your document. The Windows PostScript and the Macintosh drivers provide the widest range of color controls and corrections. Each system has three standard modes of color control for normal use and Custom Color Options for the more advanced users.
Page 60: Printing Covers
Printing Color Adjustments provides a set of six sliders for adjusting the individual components of the • selected colors. Use the sliders to adjust the lightness, contrast, saturation, cyan, magenta, and yellow components of the color. Printing Covers A cover is the first or last page of a document. You can select paper sources for the covers that are different from the source used for the body of a document.
Page 61: Printing Exception Pages
Printing Printing Exception Pages Exception pages have different settings from the rest of the pages in the job. You can specify differences such as page size, page type, and page color. You can also change the side of the paper on which to print as your job requires.
Page 62: Scaling
Printing Scaling You can reduce the image to as little as 25% of its original size or enlarge it as much as 400%. The default setting is 100%. 100% 200% In Windows, the Scale Options are located in the print driver on the Paper/Output tab in the Paper field. Click the arrow at the right side of the Paper field and select Other Size to access the Scale Options: No Scaling does not increase or decrease the size of the image from the original.
Page 63: Printing Mirror Images
Printing Text provides a field in which you enter the text to be printed as the watermark. • • Font and Color determine the font, size, style, and color of the watermark. Angle sets the degree of rotation applied to the text or graphics used for the watermark. •...
Page 64: Selecting Job Completion Notification For Windows
Printing Selecting Job Completion Notification for Windows You can select to be notified when your job finishes printing. A message appears on your computer screen with the name of the job and the name of the printer where it was printed. Note: This feature is only available on a Windows computer printing to a network printer.
Page 65: Personal Print
Printing Saved Job Saved Job allows you to save a print job to a folder on the printer. Using the controls in the Saved Jobs window, you can save the job, or you can print and save the job for future use. You can also set the access to the print job as follows: Public requires no passcode and allows any user to print the file from the control panel of the printer.
Page 67: Maintenance
Maintenance This chapter includes: • Maintenance and Cleaning ............................. 68 • Billing and Usage Information ............................. 103 • Ordering Supplies ................................104 • Moving the Printer ................................107 Phaser 6700 Color Printer User Guide...
Page 68: Maintenance And Cleaning
Maintenance Maintenance and Cleaning This section includes: • General Precautions ................................68 • Cleaning the Printer ................................69 • Routine Maintenance ................................. 79 • Periodic Maintenance ................................ 89 General Precautions CAUTION: When cleaning your printer do not use organic or strong chemical solvents or aerosol cleaners.
Page 69: Cleaning The Printer
Maintenance Cleaning the Printer This section includes: • Cleaning the Printer Exterior ............................69 • Cleaning the Printer Interior ............................70 • Cleaning the Density Sensor ............................72 • Cleaning the Feed Rollers ..............................76 Cleaning the Printer Exterior Regular cleaning keeps the touch screen and control panel free from dust and dirt. To clean the printer exterior: To avoid activating buttons and menus, press the Power Saver button.
Page 70: Cleaning The Printer Interior
Maintenance Press the Power Saver button again to return the printer to Ready mode. Use a soft lint-free cloth to clean the outside of the output tray, paper trays, and other exterior areas of your printer. Cleaning the Printer Interior Clean the interior of the printer regularly to prevent stains inside the printer that can deteriorate printing quality.
Page 71 Maintenance Remove the cleaning rod from the back of the front door. Insert the cleaning rod into one of the four cleaning holes until it clicks, then pull it out. Repeat this two more times. Repeat the process for the other three holes. Return the cleaning rod to its original location.
Page 72: Cleaning The Density Sensor
Maintenance Close the front door. Note: Each new imaging unit includes a replacement cleaning pad. Ensure that you replace the cleaning pad at the same time you replace the imaging unit. Cleaning the Density Sensor A message appears on the control panel when the density sensor needs cleaning. You can watch a video at the printer that shows the cleaning procedure.
Page 73 Maintenance WARNING: Some parts can be hot. Allow 30 minutes for the printer to cool before proceeding. Open the front door. Remove any paper from Tray 1 and close the tray. Lift the right side door latch and open the door. Rotate the two lock levers to release the imaging unit door, then pull it open.
Page 74 Maintenance Slide the transfer belt out of the way: Grasp the handle on the front of the transfer belt. Pull out the transfer belt until the line on the belt becomes visible. Slide the gold-colored tab back and forth five times. Reinstall the transfer belt: Slide the transfer belt into the printer, stopping when the visible line reaches the printer.
Page 75 Maintenance Lower the handles. Push the transfer belt in until it stops. Close the imaging unit door. 10. Rotate the two lock levers to secure the imaging unit door. Phaser 6700 Color Printer User Guide...
Page 76: Cleaning The Feed Rollers
Maintenance 11. To close the right side door, place your hand near the latch and firmly push the door toward the printer. Note: If the right side door does not close, the transfer belt is not fully seated. 12. Close the front door of the printer. 13.
Page 77 Maintenance Turn the feed roller until the roller hook is visible. Note: The rollers are located approximately 165 mm (6.5 in.) inside the printer, measuring from the tray opening. Pull the feed roller hook out of the groove on the axle, then slide the feed roller to the front. Remove the second feed roller using a similar method.
Page 78 Maintenance Slide the feed roller along the axle until the protrusions fit completely into the slots, and the roller hook reseats into the groove. Install the second feed roller using a similar method. To clean the feed roller in the tray, turn the roller with one hand while wiping it with the cloth. 10.
Page 79: Routine Maintenance
Maintenance Routine Maintenance This section includes: • Replacing the Toner Cartridges ............................. 79 • Replacing the Waste Cartridge ............................81 • Replacing the Imaging Units ............................82 • Replacing the Staple Cartridge ............................87 For information on ordering supplies, see Ordering Supplies on page 104.
Page 80 Maintenance CAUTION: Do not touch the parts shown in the illustration. CAUTION: Be careful not to spill toner when handling the toner cartridge. Remove the new toner cartridge from the packaging. Shake the toner cartridge five or six times to distribute the toner evenly. CAUTION: Be careful not to spill toner when handling the toner cartridge.
Page 81: Replacing The Waste Cartridge
Maintenance Replacing the Waste Cartridge A message appears on the control panel when a waste cartridge must be replaced. Unpack a new waste cartridge. Save the plastic bag for the used cartridge. Open the front door of the printer. Grasp the handle of the waste cartridge and pull it out toward you. Hold the waste cartridge with your other hand and pull it out of the printer.
Page 82: Replacing The Imaging Units
Maintenance CAUTION: Be careful not to spill toner when handling the waste cartridge. CAUTION: After removing the waste cartridge, do not touch the part as shown in the following illustration. Place the used waste cartridge in the plastic bag that came with the new cartridge, and seal the bag. Insert the new waste cartridge into the slot and push it until it stops.
Page 83 Maintenance CAUTION: To protect the imaging units against bright light, close the imaging unit door within five minutes. Longer exposure can deteriorate print quality. Open the front door of the printer. Rotate the two lock levers to release the imaging unit door, then pull it open. Remove the imaging unit you are replacing: Grasp the handle of the imaging unit, then pull it out halfway.
Page 84 Maintenance Grasp one side of the imaging unit with the other hand and pull the imaging unit straight out of the printer. CAUTION: Do not touch the parts shown in the illustration. CAUTION: Be careful not to spill toner when handling the imaging unit. Install the new imaging unit: Unpack a new imaging unit.
Page 85 Maintenance Remove the orange protective covering from the installed imaging unit and discard it. Close the imaging unit door. Rotate the two lock levers to secure the imaging unit door. Phaser 6700 Color Printer User Guide...
Page 86 Maintenance Remove the cleaning rod from the back of the front door. Remove the cleaning pad by pinching the tabs behind the pad. Unpack a new cleaning pad from the imaging unit box. 10. Attach the new cleaning pad to the cleaning rod. 11.
Page 87: Replacing The Staple Cartridge
Maintenance 12. Insert the cleaning rod into each of the other three cleaning holes. 13. Return the cleaning rod to its original location. 14. Close the front door of the printer. Replacing the Staple Cartridge A message appears on the control panel when a staple cartridge must be replaced. WARNING: Do not perform this procedure while the printer is printing.
Page 88 Maintenance Remove the empty staple cartridge from the printer by pulling it toward you. Note: Ensure that the metal part on the new cartridge is lowered as shown. Insert the new staple cartridge into the finisher. Close the front door of the finisher. Phaser 6700 Color Printer User Guide...
Page 89: Periodic Maintenance
Maintenance Periodic Maintenance This section includes: • Replacing the Fuser ................................89 • Replacing the Maintenance Kit ............................91 For information on ordering supplies, see Ordering Supplies on page 104. Replacing the Fuser You can watch a video at the printer that shows the removal procedure. Select Printer > Tools > Note: Troubleshooting >...
Page 90 Maintenance Remove any paper from Tray 1 and close the tray. Lift the right side door latch and open the door. Grasp both handles of the installed fuser and pull it out. Unpack the new fuser. Grasp both handles of the fuser and install it in the printer. Phaser 6700 Color Printer User Guide...
Page 91: Replacing The Maintenance Kit
Maintenance Close the right side door. Turn on the printer. Replacing the Maintenance Kit A message appears on the control panel when the Maintenance Kit must be replaced. You can watch a video at the printer that shows the removal procedure. Select Printer > Tools > Note: Troubleshooting >...
Page 92 Maintenance WARNING: Some parts can be hot. Allow 30 minutes for the printer to cool before proceeding. Remove Tray 2 from the printer. Replace the feed rollers inside the printer: Turn the feed roller until the roller hook is visible. Phaser 6700 Color Printer User Guide...
Page 93 Maintenance Note: The rollers are located approximately 165 mm (6.5 in.) inside the printer, measuring from the tray opening. Pull the feed roller hook out of the groove on the axle, then slide the feed roller to the front. Remove the second feed roller using a similar method. Align the hole of the new feed roller with the axle.
Page 94 Maintenance Install the second feed roller using a similar method. Replace the feed roller cartridge in the tray: Note: The procedure is the same for replacing the feed roller cartridge in any of the standard and optional trays. Move the feed roller cover to the left to open it, and hold the cover open. Turn the feed roller cartridge to the right.
Page 95 Maintenance Unpack the new feed roller cartridge. Move the feed roller cover to the left to open it, and hold the cover open. Slide the front axle, then the rear axle of the feed roller cartridge into the holes in the tray. Turn the feed roller cartridge to the left to lock it in place.
Page 96 Maintenance Insert the tray into the printer. Replace the transfer roller: Lift the right side door latch and open the door. Unlock the two levers on the transfer roller and lift up the roller to remove it. Phaser 6700 Color Printer User Guide...
Page 97 Maintenance Grasp the levers on both sides of the new transfer roller and align the arrows on the roller with the arrows inside the printer. Lower the front of the transfer roller until it clicks into place. Remove the transfer belt: Open the front door of the printer.
Page 98 Maintenance Grasp the handle on the front of the transfer belt. Pull out the transfer belt until the line on the belt becomes visible. Grasp the handles on the top of the transfer belt, then pull to remove it from the printer. CAUTION: Do not hold the parts as shown in the illustration.
Page 99 Maintenance Slide the gold-colored tab back and forth five times. Unpack a new transfer belt and place it on a level surface. 10. Remove the protective parts. Phaser 6700 Color Printer User Guide...
Page 100 Maintenance 11. Replace the transfer belt: Grasp the handles on top of the transfer belt. CAUTION: Do not hold the parts as shown in the illustration. Doing so can degrade print quality. Align the arrows on the transfer belt with the arrows on the printer. Phaser 6700 Color Printer User Guide...
Page 101 Maintenance Slide the transfer belt into the printer, stopping when the visible line reaches the printer. Lower the handles. Push the transfer belt in until it stops. 12. Close the imaging unit door. Phaser 6700 Color Printer User Guide...
Page 102 Maintenance 13. Rotate the two lock levers to secure the imaging unit door. 14. Close the front door of the printer. 15. Close the right side door. Note: If the right side door does not close, the transfer belt is not fully seated. 16.
Page 103: Billing And Usage Information
Maintenance Billing and Usage Information Billing and printer usage information appears on the Billing Meters information screen. The impression counts shown are used for billing. At the control panel, touch Printer. On the Information tab, touch Billing Meters to see basic impression counts: Color impressions: Number of pages printed that specify color.
Page 104: Ordering Supplies
Locating the Serial Number You need the printer serial number to order supplies or to contact Xerox for assistance. The serial number is located on the right side of the printer chassis below the fuser, behind the right side door. You can also view the serial number on the control panel.
Page 105: Routine Maintenance Items
Xerox supplies not specified for this printer. The Total Satisfaction Guarantee is available in the United States and Canada. Coverage could vary outside these areas. Please contact your Xerox representative for details. Phaser 6700 Color Printer User Guide...
Page 106: Viewing Printer Supply Status
To return to the main screen, touch Home. Recycling Supplies ® For information on Xerox supplies recycling programs, go to www.xerox.com/gwa. Supplies include a prepaid return label. Please use it to return used components in their original boxes for recycling. Phaser 6700 Color Printer...
Page 107: Moving The Printer
Service Agreement, or Total Satisfaction Guarantee do not cover damage to the printer caused by improper moving. ® CAUTION: The Xerox Total Satisfaction Guarantee is available in the United States and Canada. Coverage could vary outside these areas. Please contact your Xerox representative for details. Phaser 6700 Color Printer User Guide...
Page 109: Troubleshooting
Troubleshooting This chapter includes: • General Troubleshooting ..............................110 • Paper Jams .................................... 114 • Print-Quality Problems ..............................132 • Getting Help ..................................137 Phaser 6700 Color Printer User Guide...
Page 110: General Troubleshooting
Troubleshooting General Troubleshooting This section includes: • Printer Does Not Turn On ............................... 110 • Printer Resets or Turns Off Frequently ........................110 • Printing Takes Too Long..............................111 • Document Prints From Wrong Tray ........................... 111 • Document Fails to Print ..............................112 •...
Page 111: Printing Takes Too Long
Troubleshooting ® A system error occurred. Contact your Xerox service representative with the error code and message. Check the control panel fault history. For details, see Viewing Error Messages on the Control Panel on page 137. Printing Takes Too Long...
Page 112: Document Fails To Print
Open and close the tray from which you are printing. There is an obstruction or debris inside Turn off the printer and remove the obstruction or debris. If you ® the printer. cannot remove it, contact your Xerox service representative. Automatic 2-Sided Printing Problems Probable Causes Solutions Unsupported or incorrect paper.
Page 113 Troubleshooting Probable Causes Solutions The Date and Time Setup is set to Manual Change the Date and Time to Automatic by enabling (NTP Disabled). NTP. Enable NTP using CentreWare Internet Services: 1. Open your Web browser, type the IP address of your printer in the address field, then press Enter or Return.
Page 114: Paper Jams
Troubleshooting Paper Jams This section includes: • Locating Paper Jams ................................. 114 • Clearing Paper Jams ................................. 116 • Minimizing Paper Jams ..............................126 • Troubleshooting Paper Jams ............................128 • Clearing Staple Jams ................................ 129 Locating Paper Jams The following illustration shows where paper jams can occur along the paper path in the base printer configuration.
Page 115 Troubleshooting The following illustration shows where paper jams can occur along the paper path in the printer configured with the optional trays and Finisher. 1. 1100-Sheet High-Capacity Feeder 6. Fuser 2. 550-Sheet Feeders 7. Right Side Door 3. Tray 2 8.
Page 116: Clearing Paper Jams
Troubleshooting Clearing Paper Jams This section includes: • Clearing Misfeeds at Tray 1 ............................116 • Clearing Misfeed at Tray 2 ............................118 • Clearing Jams at the Right Side Door ........................120 • Clearing Jams at the Fuser ............................. 122 •...
Page 117 Troubleshooting Lift the right side door latch and open the door. Remove any remaining paper jammed in Tray 1. Use the handle to lift the duplex unit. Remove any remaining pieces of paper. Phaser 6700 Color Printer User Guide...
Page 118 Troubleshooting Close the right side door. Clearing Misfeed at Tray 2 To resolve the error displayed on the control panel you must clear all paper from the paper path. Remove any paper from Tray 1. Close Tray 1. Lift the right side door latch and open the door. Phaser 6700 Color Printer User Guide...
Page 119 Troubleshooting Remove any remaining paper jammed in Tray 1. Use the handle to lift the duplex unit. Remove any remaining pieces of paper. Close the right side door. Phaser 6700 Color Printer User Guide...
Page 120 Troubleshooting Remove Tray 2 from the printer. Note: Reach into the tray and remove any partially fed sheets that may tear or jam the tray. Remove any creased or jammed paper from Tray 2. Note: Remove the paper, smooth it out, and reload it. If it still misfeeds, do not use that paper. 10.
Page 121 Troubleshooting Remove any paper from Tray 1. Close Tray 1. Lift the right side door latch and open the door. Use the handle to lift the duplex unit. Phaser 6700 Color Printer User Guide...
Page 122 Troubleshooting Remove any paper from the duplex unit. Close the right side door. Clearing Jams at the Fuser To resolve the error displayed on the control panel you must clear all paper from the paper path. WARNING: To avoid burns, do not clear paper jams immediately after printing. The fuser becomes hot during use.
Page 123 Troubleshooting Close Tray 1. Lift the right side door latch and open the door. Pull out, then press down the tab on the inner cover to hold it open. Remove the jammed paper. Phaser 6700 Color Printer User Guide...
Page 124 Troubleshooting Release the inner cover. Close the right side door. Clearing Jams at the Finisher To resolve the error displayed on the control panel you must clear all paper from the paper path. Note: Ensure that the cover of the horizontal transport unit is closed before opening the finisher door. This procedure does not work properly if the horizontal transport unit is open.
Page 125 Troubleshooting Rotate the knob clockwise and remove the jammed paper from the paper exit. Note: If the paper jam message remains, repeat this step. Close the front door of the finisher. Note: If the paper jam message remains, repeat this step. Clearing Jams at the Horizontal Transport Unit To resolve the error displayed on the control panel you must clear all paper from the paper path.
Page 126: Minimizing Paper Jams
Close the cover of the horizontal transport unit. Minimizing Paper Jams ® The printer is designed to function with minimal paper jams using Xerox supported paper. Other paper types can cause jams. If supported paper is jamming frequently in one area, clean that area of the paper path.
Page 127 Loading more than one type, size, or weight of paper in a tray at the same time. • Overfilling the trays. • Allowing the output tray to overfill. For a detailed list of supported paper, go to www.xerox.com/paper. Phaser 6700 Color Printer User Guide...
Page 128: Troubleshooting Paper Jams
• Try a new ream of paper. • Do not fan transparencies before loading in tray. ® Using unsupported paper. Use only Xerox -approved paper. For details, see Supported Paper on page 32. Humidity is too high for coated paper.
Page 129: Clearing Staple Jams
Troubleshooting Label and Envelope Misfeeds Probable Causes Solutions The label sheet is facing the wrong way in Load label sheets according to the instructions from the the tray. manufacturer. • Load labels face down in Tray 1. • Load labels face up in Tray 2. Envelopes are loaded incorrectly in Tray 1.
Page 130 Troubleshooting WARNING: Do not perform this procedure while the printer is printing. Open the front door of the finisher. Remove the staple cartridge from the printer by pulling it toward you. Open the staple cartridge clamp by pulling firmly in the direction shown. Remove the jammed staples (1), then push the clamp in the direction shown until it snaps into the locked position (2).
Page 131 Troubleshooting Insert the staple cartridge into the finisher. Close the front door of the finisher. Phaser 6700 Color Printer User Guide...
Page 132: Print-Quality Problems
Warranty, Service Agreement, or Xerox Total Satisfaction Guarantee does ® not cover damage caused by using unsupported paper or specialty media. The Xerox Total Satisfaction Guarantee is available in the United States and Canada. Coverage could vary outside these areas. Please contact your local representative for details.
Page 133 Use the print-quality settings in the print driver to control print quality. If the print quality is not suitable, adjust the print-quality setting to an higher level. ® • Use only Xerox approved paper. For details, see Supported Paper on page 32.
Page 134: Solving Print-Quality Problems
Troubleshooting Solving Print-Quality Problems Use the following table to find solutions to print-quality problems. Print-Quality Problems and Solutions Problem Solution Smears, Smudges, and Streaks Run the Fuser Cleaning procedure. At the control panel, touch Printer > Tools > Troubleshooting > Resolve Problems > Smears, Smudges, and Dark or light marks appear on your Streaks >...
Page 135 Troubleshooting Problem Solution Colors Look Wrong 1. Verify that the printer is on a solid, level, and flat surface. Colors are off or look drastically wrong. 2. Perform the Calibrate Color procedure. At the control panel, touch Printer > Tools > Troubleshooting > Resolve Problems > Colors Look Wrong >...
Page 136 Troubleshooting Problem Solution Sides 1 and 2 Are Not Aligned 1. To check alignment, hold your print up to a strong light and look for the shadow cast by Side 2. The image is not centered on the page or the margins are not consistent.
Page 137: Getting Help
CentreWare Internet Services............................141 • More Information ................................142 ® Xerox provides several automatic diagnostic utilities to help you maintain productivity and print quality. Control Panel Messages The printer control panel provides information and troubleshooting help. When an error or warning condition occurs, the control panel displays a message informing you of the problem.
Page 138 Troubleshooting To view a list of the current error messages on the control panel: At the control panel, touch Printer. Touch Current Messages. A list of the current error messages appears on the screen. Touch Back to return to the Troubleshooting screen, or touch Home to return to the main screen. Viewing Current Faults on the Control Panel When a fault condition occurs, a message appears on the control panel to inform you of the problem.
Page 139: Using The Integrated Troubleshooting Tools
Troubleshooting Touch the job you want to view. The screen displays information about the job such as the owner, type, status, and time submitted and completed. To print the job, see Personal Print on page 65 or Secure Print on page 64. To return to the main screen, touch Home.
Page 140: Printing Information Pages
Troubleshooting Printing Information Pages At the control panel, touch Printer. On the Information tab, touch Print Reference Materials. Touch # to set the quantity. Use the keypad or touch + or - to select the number of copies to print. Touch OK.
Page 141: Phasersmart Technical Support
PhaserSMART Technical Support PhaserSMART is an automated, Internet-based system that uses your Web browser to send diagnostic ® information from your printer to the Xerox website. PhaserSMART examines the information, diagnoses the problem, and proposes a solution. To access PhaserSMART Technical Support: Open your Web browser and go to www.phaserSMART.com.
Page 142: More Information
You can obtain more information about your printer from these sources: Resource Location Installation Guide Packaged with printer Quick Use Guide Packaged with printer System Administrator Guide www.xerox.com/office/6700docs Video Tutorials Available on the printer control panel and at www.xerox.com/office/6700docs Recommended Media List United States: www.xerox.com/paper Europe: www.xerox.com/europaper...
Page 143: A Specifications
Specifications This appendix includes: • Printer Configurations and Options ........................... 144 • Physical Specifications ..............................146 • Environmental Specifications ............................149 • Electrical Specifications ..............................150 • Performance Specifications ............................151 • Controller Specifications ..............................152 Phaser 6700 Color Printer User Guide...
Page 144: Printer Configurations And Options
Specifications Printer Configurations and Options Standard Features The Phaser 6700 Color Printer provides the following features: • Print at 2400 x 1200 dpi resolution • Laser imaging quality • Print document sizes up to Legal (216 x 356 mm, 8.5 x 14 in.) •...
Page 145: Options And Upgrades
Specifications Optional trays Up to 4 Up to 4 Up to 3 Up to 2 Options and Upgrades • Finisher with a maximum capacity of 1000 offset and stacked sheets, and a stapler with a maximum capacity of 50 sheets per set •...
Page 146: Physical Specifications
Specifications Physical Specifications Phaser 6700N/DN Printer Configurations • Width: 570 mm (22.4 in.) • Depth: 516 mm (20.3 in.) • Height: 429 mm (16.9 in.) • Weight: 42.2 kg (93 lb.) Phaser 6700DT Printer Configurations • Width: 570 mm (22.4 in.) •...
Page 147: Clearance Requirements
Specifications Clearance Requirements Phaser 6700 Color Printer Phaser 6700 Color Printer User Guide...
Page 148 Specifications Phaser 6700 Color Printer With Finisher Phaser 6700 Color Printer User Guide...
Page 149: Environmental Specifications
Specifications Environmental Specifications Temperature • 15°–32°C • 59°–90°F Relative Humidity Operating: 15–80% (non-condensing) Elevation For optimum performance, use the printer at elevations below 3100 m (10,170 ft.). Phaser 6700 Color Printer User Guide...
Page 150: Electrical Specifications
Specifications Electrical Specifications Power Supply Voltage and Frequency Power Supply Voltage Power Supply Frequency 110–127 VAC +/-10%, (99–140 VAC) 50 Hz +/- 3 Hz 60 Hz +/- 3 Hz 220–240 VAC +/-10%, (198–264 VAC) 50 Hz +/- 3 Hz 60 Hz +/- 3 Hz Power Consumption Printing Ready...
Page 151: Performance Specifications
Specifications Performance Specifications Printing Resolution Maximum resolution: 2400 x 1200 dpi • Standard print-quality mode: 1200 x 600 dpi • Photo print-quality mode: 2400 x 1200 dpi Note: The print resolutions are indicated for PostScript print drivers only. The only print resolution for PCL is 600 x 600 dpi.
Page 152: Controller Specifications
Specifications Controller Specifications Processor 1.25 GHz processor Memory • Standard memory: 1 GB RAM • Maximum memory: 2 GB RAM (1 GB additional memory) Interfaces • Ethernet 10/100/1000Base-T • Universal Serial Bus (USB 2.0) Phaser 6700 Color Printer User Guide...
Page 153: Regulatory Information
Regulatory Information This appendix includes: • Basic Regulations ................................154 • Material Safety Data Sheets ............................156 Phaser 6700 Color Printer User Guide...
Page 154: Basic Regulations
• Consult the dealer or an experienced radio/TV technician for help. Changes or modifications to this equipment not approved by Xerox can void the authority of the user to operate this equipment. Note: To ensure compliance with Part 15 of the FCC rules, use shielded interface cables.
Page 155: Turkey Rohs Regulation
To ensure compliance with European Union regulations, use shielded interface cables. A signed copy of the Declaration of Conformity for this printer can be obtained from Xerox. Turkey RoHS Regulation In compliance with Article 7 (d), we hereby certify “it is in compliance with the EEE regulation.”...
Page 156: Material Safety Data Sheets
Regulatory Information Material Safety Data Sheets For Material Safety Data information regarding your printer, go to: • North America: www.xerox.com/msds • European Union: www.xerox.com/environment_europe For the Customer Support Center phone numbers, go to www.xerox.com/office/worldcontacts. Phaser 6700 Color Printer User Guide...
Page 157: Recycling And Disposal
Recycling and Disposal This appendix includes: • All Countries ..................................158 • North America ..................................159 • European Union .................................. 160 • Other Countries ................................... 162 Phaser 6700 Color Printer User Guide...
Page 158: All Countries
Recycling and Disposal All Countries ® If you are managing the disposal of your Xerox product, please note that the printer may contain lead, mercury, perchlorate, and other materials whose disposal may be regulated due to environmental considerations. The presence of these materials is fully consistent with global regulations applicable at the time that the product was placed on the market.
Page 159: North America
Recycling and Disposal North America Xerox operates an equipment take-back and reuse/recycle program. Contact your Xerox representative ® (1-800-ASK-XEROX) to determine if this Xerox product is part of the program. For more information ® about Xerox environmental programs, visit www.xerox.com/environment , or for recycling and disposal information, contact your local authorities.
Page 160: European Union
In accordance with European legislation, end of life electrical and electronic equipment subject to disposal must be managed within agreed procedures. Prior to disposal, please contact your local reseller or Xerox representative for end of life take-back information. Phaser 6700 Color Printer...
Page 161: Collection And Disposal Of Equipment And Batteries
Recycling and Disposal Collection and Disposal of Equipment and Batteries These symbols on the products and/or accompanying documents mean that used electrical and electronic products and batteries should not be mixed with general household waste. For proper treatment, recovery, and recycling of old products and used batteries, please take them to applicable collection points, in accordance with your national legislation and the Directive 2002/96/EC and 2006/66/EC.
Page 162: Other Countries
Recycling and Disposal Other Countries Please contact your local waste management authority to request disposal guidance. Phaser 6700 Color Printer User Guide...

This manual is also suitable for:

Phaser 6700dt Phaser 6700dx Phaser 6700n Phaser 6700

Xerox Phaser 6700DN User Manual

Table of Contents

2 Features

Installing the Software

4 Paper and Media

5 Printing

Printing Features

Cleaning the Printer

Routine Maintenance

Ordering Supplies

General Troubleshooting

Paper Jams

Getting Help

A Specifications

Regulatory Information

Recycling and Disposal

Quick Links

User Guide

Chapters

Troubleshooting

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Summary of Contents for Xerox Phaser 6700DN

This manual is also suitable for:

Table of Contents