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Problem
Phone functions do
not work after the
phone is turned on.
Calls cannot be
made or received.
128
Troubleshooting
Solution
• Check the radio signal
strength indicator as you may
be outside the service area.
• Check to see if any error
message is displayed when
you turn your phone on. If so,
contact your dealer.
• Make sure the SIM card is
correctly inserted.
• If the message "SIM card
error" is displayed at start-up,
you cannot use your SIM card
or the SIM card is damaged.
Contact your dealer or
network service provider.
• Check your call barring, fixed
dialling setting, remaining
battery and call forwarding
settings.
• Check if your phone is currently
performing data communication
using Bluetooth wireless
technology interface or a USB
Data Cable.
• Check the remaining balance
if you are using a pre-paid
SIM card.
Problem
• Your current location may not
provide good call quality (i.e.,
in a car or train). Move to a
Call quality is poor.
location where radio signal
strength is greater.
• Check where your account
has been registered and
Cannot access
where the service is
network service.
available.
• Make sure you are correctly
subscribed for the Short
Message Service, that the
Cannot send or
network supports this service,
receive Text
and that the centre number is
Message.
set up correctly. If not, contact
your network service
provider.
• MMS settings and
configuration may be missing
or incorrect or the network
Cannot connect to
does not support it. Check
Multimedia
your service provider's
Message service
access point number.
provider.
Contact your service provider
to confirm the correct
settings.
Solution
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