Solving Keyboard And Mouse Problems - HP dc5700 - Microtower PC Troubleshooting Manual

Solving Keyboard and Mouse Problems

If you encounter keyboard or mouse problems, see the documentation that came with the equipment
and to the common causes and solutions listed in the following table.
Table 2-9 Solving Keyboard Problems
Keyboard commands and typing are not recognized by the computer.
Cause
Keyboard connector is not properly connected.
Program in use has stopped responding to commands.
Keyboard needs repairs.
Wireless device error.
Computer is in standby mode.
Cursor will not move using the arrow keys on the keypad.
Cause
The Num Lock
30 Chapter 2 Troubleshooting Without Diagnostics
key may be on.
Solution
1. On the Windows XP Desktop, click Start > Shut Down.
On the Windows Vista Desktop, click Start, click the
arrow on the lower right corner of the Start menu, then
select Shut Down.
2. After the shutdown is complete, reconnect the keyboard
to the back of the computer and restart the computer.
Shut down your computer using the mouse and then restart
the computer.
See the Worldwide Limited Warranty for terms and conditions.
1. Check the software, if available, for device status.
2. Check/replace device batteries.
3. Reset receiver and keyboard.
Press the power button to resume from standby mode.
CAUTION: When attempting to resume from
standby mode, do not hold down the power button for
more than four seconds. Otherwise, the computer will
shut down and you will lose any unsaved data.
Solution
Press the Num Lock key. The Num Lock light should not be on
if you want to use the arrow
disabled (or enabled) in Computer Setup.
keys. The Num Lock key can be
ENWW