Solving Audio Problems - HP dc5700 - Microtower PC Troubleshooting Manual

Solving Audio Problems

If the computer has audio features and you encounter audio problems, see the common causes and
solutions listed in the following table.
Table 2-7 Solving Audio Problems
Sound cuts in and out.
Cause
Processor resources are being used by other open
applications.
Direct sound latency, common in many media player
applications.
Sound does not come out of the speaker or headphones.
Cause
Software volume control is turned down or muted.
Audio is hidden in Computer Setup.
The external speakers are not turned on.
The audio device may be connected to the wrong jack on the
rear of the computer or the jack has been retasked to perform
a different function.
External speakers plugged into the wrong audio jack on a
recently installed sound card.
Digital CD audio is not enabled.
ENWW
Solution
Shut down all open processor-intensive applications.
In Windows XP only:
1. From the Control Panel, select Sounds and Audio
Devices.
2. On the Audio tab, select a device from the Sound
Playback list.
3. Click the Advanced button and select the Performance
tab.
4. Set the Hardware acceleration slider to None and the
Sample rate conversion quality slider to Good and
retest the audio.
5. Set the Hardware acceleration slider to Full and the
Sample rate conversion quality slider to Best and
retest the audio.
Solution
Double-click the Speaker icon on the taskbar, then make sure
that Mute is not selected and use the volume slider to adjust
the volume.
Enable the audio in Computer Setup: Security >
Device Security > Audio.
Turn on the external speakers.
Ensure that the device is connected to the correct jack on the
rear of the computer. If the correct jack is being used and the
problem persists, the jack may have been retasked to perform
a function that is different from the default function. Open the
Realtek control panel by clicking the Realtek HD Audio
Manager icon in the task tray or the Realtek entry in the
operating system's Control Panel and set the jack to the
desired function.
See the sound card documentation for proper speaker
connection.
Enable digital CD audio. In the Device Manager, right-click on
the CD/DVD device and select Properties. Make sure Enable
digital CD audio for this CD-ROM device is checked.
Solving Audio Problems 27