HP 6000 Pro Illustrated Parts & Service Map page 4

Common POST Error Messages
Screen Message Description
101-Option ROM Error 1. System ROM checksum.
2. Expansion board option
ROM checksum.
103-System Board DMA or timers
Failure
162-System Options Configuration incorrect.
Not Set RTC battery may need to be
replaced.
163-Time & Date Not Invalid time or date in con-
Set figuration memory.
RTC battery may need to be
replaced.
- or -
CMOS jumper may not be
properly installed.
164-Memory Size Memory amount has
Error changed since the last
boot (memory added or
removed).
- or -
Incorrect memory configu-
ration.
201-Memory Error RAM failure.
213-Incompatible A memory module in mem-
Memory Module in ory socket identified in error
Memory Socket(s) X, message missing critical
X, ... SPD information, or incom-
patible with the chipset.
214-DIMM Configura- Populated DIMM configura-
tion Warning tion is not optimized.
215-DIMM Configura- Populated DIMM configura-
tion Warning tion is not optimized.
219-ECC Memory Recently added memory
Module Detected ECC module(s) support ECC
Modules not supported memory error correction.
on this Platform
301, 304-Keyboard Keyboard failure or System
error Unit Error
501-Display Adapter Graphics display controller.
Failure
510-Flash Screen Flash Screen image has
Image Corrupted errors.
511-CPU Fan not CPU fan is not connected or
Detected may have malfunctioned.
512-Rear Chassis Fan Rear chassis fan is not con-
not Detected nected or may have mal-
functioned.
605-Diskette Drive Mismatch in drive type.
Type Error
917-Front Audio Not Front audio harness has
Connected been detached or unseated
from motherboard.
921-Device in PCI There is an incompatibility/
Express slot failed to problem with this device and
initialize the system or PCI Express
Link could not be retrained
to an x1.
HP Compaq 6000 & 6080 Pro, MT
Recommended Action
1. Verify ROM, reflash if required
2. If expansion board recently added,
remove to see if problem remains.
3. Clear CMOS.
4. If message disappears, may be
problem with expansion card.
5. Replace system board.
1. Clear CMOS.
2. Remove expansion boards.
3. Replace the system board.
Run Computer Setup and check con-
figuration in Advanced > Onboard
Devices. Reset date and time in Con-
trol Panel. If problem persists,
replace RTC battery.
Reset the date and time under Con-
trol Panel (Computer Setup can also
be used). If the problem persists,
replace the RTC battery.
- or -
Check for proper placement of the
CMOS jumper.
Press F1 to save memory changes.
-or-
1. Run Setup (F10).
2. Make sure the memory module(s)
are installed properly.
3. If 3rd party memory added, test
using HP-only memory.
4. Verify proper memory type.
1. Ensure memory modules are
correctly installed.
2. Verify proper memory type.
3. Remove and replace the identified
faulty memory module(s).
4. If the error persists after replacing
modules, replace system board.
1. Verify proper memory type.
2. Try another memory socket.
3. Replace DIMM with a module
conforming to the SPD standard.
Rearrange DIMMs so each channel
has the same amount of memory.
Remove power from the system and
reinstall memory modules. On AMD
systems, populate modules starting
with slot XMM4, then XMM3,
XMM2, XMM1. On Intel systems,
populate modules starting with slot
DIMM1, then DIMM3, DIMM2,
DIMM4.
1. If additional memory was recently
added, remove it to see if the
problem remains.
2. Check product documentation for
memory support information.
1. Reconnect keyboard with
computer turned off.
2. Check connector for bent or
missing pins.
3. Ensure no keys are depressed.
4. Replace keyboard.
5. If 304 possible system board issue
1. Reseat graphics card.
2. Clear CMOS.
3. Check monitor connection.
4. Replace graphics card if possible
Reflash the system ROM with the
latest BIOS image.
1. Reseat CPU fan.
2. Reseat fan cable.
3. Replace CPU fan.
1. Reseat rear chassis fan.
2. Reseat fan cable.
3. Replace rear chassis fan.
1. Disconnect any other diskette
controller devices (tape drives).
2. Clear CMOS.
Reconnect or replace front audio
harness.
Try rebooting the system. If the error
reoccurs, the device may not work
with this system
581651-002
Common POST Error Messages (continued)
Screen Message Description
1720-SMART Hard Hard drive is about to fail.
Drive Detects Immi- (Some hard drives have a
nent Failure hard drive firmware patch
that will fix an erroneous
error message.)
1796-SATA Cabling One or more SATA devices
Error are improperly attached. For
optimal performance, the
SATA 0 and SATA 1 con-
nectors must be used before
SATA 2 and SATA 3.
1797-SATA Drivelock Drivelock is enabled on one
is not supported in or more SATA hard drives,
RAID mode. and they cannot be accessed
while the system is config-
ured for RAID mode.
1801-Microcode Patch Processor not supported by
Error ROM BIOS.
2200-PMM Allocation Memory error during POST
Error during MEBx execution of the Manage-
Download ment Engine (ME) BIOS
Extensions option ROM.
2201-MEBx Module Memory error during POST
did not checksum cor- execution of the Manage-
rectly ment Engine (ME) BIOS
Extensions option ROM.
2202-PMM Dealloca- Memory error during POST
tion Error during execution of the Manage-
MEBx cleanup ment Engine (ME) BIOS
Extensions option ROM.
2203-Setup error dur- MEBx selection or exit
ing MEBx execution resulted in a setup failure.
2204-Inventory error BIOS information passed to
during MEBx execu- the MEBx resulted in a fail-
tion ure.
2205-Interface error MEBx operation experi-
during MEBx execu- enced a hardware error dur-
tion ing communication with
ME.
2211-Memory not con- DIMM1 is not installed.
figured correctly for
proper MEBx execu-
tion.
Invalid Electronic Electronic serial number is
Serial Number missing.
Memory Parity Error Parity RAM failure.
Third-party graphics card
may be causing a problem.
Network Server Mode Keyboard failure while Net-
Active and No Key- work Server Mode enabled.
board Attached
Parity Check 2 Parity RAM failure.
Third-party graphics card
may be causing a problem.
Recommended Action
1. Determine if hard drive is giving
correct error message. Enter
Computer Setup and run the Drive
Protection System test under
Storage > DPS Self-test.
2. Apply hard drive firmware patch
if applicable.
3. Back up contents and replace hard
drive.
Ensure SATA connectors are used in
ascending order. For one device, use
SATA 0. For two devices, use SATA
0 and SATA 1. For three devices, use
SATA 0, SATA1, and SATA 4.
Either remove the Drivelocked
SATA device or disable the Drive-
lock feature. To disable the Drive-
lock feature, enter Computer Setup,
change Storage > Storage Options
> SATA Emulation to IDE, and
select File > Save Changes and
Exit. Re-enter Computer Setup and
select Security > Drivelock Secu-
rity. For each listed Drivelock-capa-
ble SATA device, ensure Drivelock
is Disabled. Lastly, change Storage
> Storage Options > SATA Emula-
tion back to RAID and select File >
Save Changes and Exit.
1. Upgrade BIOS to proper version.
2. Change the processor.
1. Reboot the computer.
2. Unplug power cord, reseat
memory, reboot computer.
3. If memory configuration recently
changed, unplug computer, restore
original memory configuration,
and reboot computer.
4. If the error persists, replace the
system board.
1. Reboot the computer.
2. Unplug power cord, reseat
memory, reboot computer.
3. If memory configuration recently
changed, unplug computer, restore
original memory configuration,
and reboot computer.
4. If the error persists, replace the
system board.
1. Reboot the computer.
2. Unplug power cord, reseat
memory, reboot computer.
3. If memory configuration recently
changed, unplug computer, restore
original memory configuration,
and reboot computer.
4. If the error persists, replace the
system board.
1. Reboot the computer.
2. Unplug power cord, reseat
memory, reboot computer.
3. If memory configuration recently
changed, unplug computer, restore
original memory configuration,
and reboot computer.
4. If the error persists, replace the
system board.
1. Reboot the computer.
2. If error persists, update to latest
BIOS version.
3. If the error still persists, replace
the system board.
1. Reboot the computer.
2. If error persists, update to latest
BIOS version.
3. If the error still persists, replace
the system board.
Make sure there is a memory module
in the black DIMM1 socket and that
it is properly seated.
Enter the correct serial number in
Computer Setup.
Run Computer Setup and Diagnostic
utilities. Remove 3rd party graphics
card to see if the problem goes away.
1. Reconnect keyboard with
computer turned off.
2. Check connector for bent or
missing pins.
3. Ensure that no keys are depressed.
4. Replace keyboard.
Run Computer Setup and Diagnostic
utilities. Remove 3rd party graphics
card to see if problem goes away.
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