Solving Hard Drive Problems - HP 500B - Microtower PC Maintenance And Service Manual

Solving Hard Drive Problems

Table C-3
Drive not found (identified).
Cause
Cable could be loose.
The system may not have automatically recognized a newly
installed device.
The drive's SATA controller is disabled in HP Setup.
Drive responds slowly after initial power up.
Nonsystem disk/NTLDR missing message.
Cause
The system is trying to start from the hard drive but the hard
drive may have been damaged.
System files missing or not properly installed.
Hard drive boot has been disabled in Computer Setup.
72 Appendix C Troubleshooting Without Diagnostics
Solving Hard Drive Problems
Solution
Check cable connections.
●
Boot and press F10 to launch the HP Setup Utility.
● Select Device Configuration from the Storage menu, and
determine whether the device is listed.
If the device is not listed, the cable connection might be loose
or the drive might be faulty.
Reconnect the power cable and ensure that all four pins are
connected.
Run Computer Setup and increase the POST Delay in
Advanced > Power-On Options.
Solution
Try to reboot the computer from another bootable device, such
as a diskette or USB disk-on-key. If the operating system boots
from the new device, either the hard drive is defective or the
boot block is corrupted.
1. Insert a bootable media device into the drive and restart
the computer.
2. Verify that the hard drive is partitioned and formatted.
3. Install system files for the appropriate operating system,
if necessary.
Run the Computer Setup utility and enable the hard drive entry
in the Storage > Boot Order list.