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Your two year
guarantee
It is important to retain the retailers receipt
•
as proof of purchase. Staple your receipt to this
back cover for future reference.
Please quote the following information if the
product develops a fault. These numbers can be
found on the base of the product.
Model No.
All Morphy Richards products are individually
tested before leaving the factory. In the unlikely event
of any appliance proving to be faulty within 28 days
of purchase it should be returned to the place of pur-
chase for it to be replaced.
If the fault develops after 28 days and within 24
months of original purchase, you should contact
the Helpline number quoting Model number and
Serial number on the product, or write to Morphy
Richards at the address shown. You will be asked
to return the product (in secure, adequate
packaging) to the address below along with a copy
of proof of purchase. Subject to the exclusions set
out below (1-5) the faulty appliance will then be
repaired or replaced and dispatched usually within
7 working days of receipt.
If you suspect a fault, follow the simple checks
detailed below before returning the appliance or
calling the helpline.
•
Check the dust bag and filters for blockages.
Check the hose and tubes for blockages.
•
Check the plug is firmly in the socket and the
•
supply is switched on.
Make sure the socket is working by trying
•
another appliance.
Morphy Richards products are
intended for household use only.
Morphy Richards has a policy of
continuous improvement in product
quality and design.
The Company, therefore, reserves
the right to change the
specification of its models at any time.
Serial No.
If for any reason this item is replaced during the
2 year guarantee period, the guarantee on the new
item will be calculated from original purchase date.
Therefore it is vital to retain your original till receipt
or invoice to indicate the date of initial purchase.
To qualify for the 2 year guarantee the appliance
must have been used according to the manufactur-
ers instructions. For example bags and filters
should be changed or cleaned regularly.
EXCLUSIONS
Morphy Richards shall not be liable to replace
or repair the goods under the terms of the
Guarantee where:
1 The fault has been caused or is attributable
to accidental use, misuse, negligent use or
used contrary to the manufacturers
recommendations or where the fault has
been caused by power surges or damage
caused in transit.
2 The appliance has been used on a voltage
supply other than that stamped on the
products.
3 Repairs have been attempted by persons
other than our service staff (or authorised
dealer).
4 Where the appliance has been used for hire
purposes or non-domestic use.
5 The guarantee excludes consumables such as
filters and batteries.
This guarantee does not confer any rights other
than those expressly set out above and does not
cover any claims for consequential loss or damage.
This guarantee is offered as an additional benefit
and does not affect your statutory rights as a
consumer.
This guarantee is valid in the UK and Ireland
•
only.
The After Sales Division,
Morphy Richards Ltd, Mexborough,
South Yorkshire, England, S64 8AJ
Helpline (office hours)
UK (local rate) 08450 777700,
Republic of Ireland 1800 409119
VC73100M Rev 1
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