Troubleshooting: Phone - Blackberry STYLE User Manual

User Guide
Change your ring tone
Check your voice mail
Send an incoming call to voice mail when the flip
is closed
Set up speed dial for a contact
Add an extension to a phone number
Type a letter in a phone number field
Insert a plus sign (+) when typing a phone number
Turn on or turn off the speakerphone during a call
Stop listening to a call with a wireless headset
Change the active phone number

Troubleshooting: Phone

I cannot make or receive calls
Try performing the following actions:
• Verify that your BlackBerry® device is connected to the wireless network.
• Verify that your wireless service plan includes phone or voice services.
• If you cannot make calls and fixed dialing is turned on, verify that the phone number for your contact appears in your
fixed dialing list or turn off fixed dialing.
• If you have traveled to another country and you have not changed your smart-dialing options, dial the full phone
number, including the country code and area code, for your contact.
• If you are not receiving calls, verify that call blocking and call forwarding are turned off.
• Your device or your SIM card might support more than one phone number, even if you only have one phone number.
Verify that your phone number is set as your active phone number.
• If you have more than one phone number associated with your device, verify that the phone number that you want to
make calls from and receive calls to is set as your active phone number.
Related topics
Fixed dialing and smart dialing, 46
Call waiting, call forwarding, and call blocking, 44
Switch the active phone number, 51
54
From the Home screen, press the
Ring Tones.
Press and hold 1.
Press and hold the Volume Down key on the right side of your BlackBerry®
device.
From the Home screen or in the phone application, press and hold the key
that you would like to assign speed dial to.
Press the Alt key and X. Type the extension number.
Press the Alt key and the letter key.
Press O
Press the key on the keyboard.
Press the key on the keyboard.
From the Home screen, press the
the top of the screen. Click a phone number.
key. Press the key > Phone
key. Click your phone number at
Phone