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BlackBerry Internet Email - frequently
asked questions
How do I change or update the device I want to
use with the BlackBerry Internet Email?
The BlackBerry Internet Email is linked to your
particular device. If you switch devices, you can
log in to the BlackBerry Internet Email web site to
update the device PIN that is associated with the
BlackBerry Internet Email. See "Log in using a
computer" on page 10 for more information. See
the BlackBerry Internet Service Online Help or
contact T-Mobile for more information about
changing or updating your device.
Why can I not add a supported email address?
Verify that the email account that is associated
with the email address that you want to add
supports POP3 or IMAP4. Contact your email
provider for more information about the address
types that you can add. See the BlackBerry
Internet Service Online Help for more information
about adding supported email addresses.
When I add a supported email address, how does
it work with the BlackBerry Internet Email?
When you add a supported email address to the
BlackBerry Internet Email, a link is established
between the BlackBerry Internet Email and the
email account that is associated with the email
address you have added. This link enables you to
send and receive email messages from your
BlackBerry device using the email address that
you have added. Email messages continue to be
delivered to the original email account as they
were before you added the email address to the
BlackBerry Internet Email. You also see email
messages from the address that you have added in
the message list on your BlackBerry device. Email
messages that you read, file, or delete on your
BlackBerry device should be marked as read, filed,
or deleted automatically in your email account.
Changes that you make to email messages in your
email account are not reflected on your BlackBerry
device. If you have a Microsoft Exchange or IBM
Lotus Domino work email account, or an IMAP
personal email account, email messages that you
send from the BlackBerry device are copied to the
Sent Items folder in your email account. Likewise,
email messages that you delete are copied to the
Deleted Items folder.
Note: Depending on your email account type or
mail implementation, wireless email reconciliation
might not be available for your BlackBerry device.
To synchronize personal information management
(PIM) data such as contacts, tasks, and
appointments, you must install the BlackBerry
Desktop Software. See "Install the BlackBerry
Desktop Software" on page 10 for more
information.
For additional BlackBerry help and
troubleshooting information:
www.blackberry.com/support
Frequently asked questions
21
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