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Third Party Information even if RIM has been advised of the possibility of such damages or can anticipate such damages. Certain features outlined in this document require a minimum version of BlackBerry Enterprise Server Software, BlackBerry Desktop Software, and/or BlackBerry Handheld Software and may require additional development or third-party products and/or services for access to corporate applications.
Activation might appear on the Home screen. Click administrator. Enterprise Activation to check the activation status. If you do not have access to a BlackBerry Enterprise If Enterprise Activation does not appear on the Home Server version 4.0 or later, see the printed...
Email messages Open messages Note: If your BlackBerry® device is integrated with more Send email messages than one email account, you might be able to open Save draft messages messages from the message list for a specific email account. Add multiple contacts to a message...
To remove the original message from a reply, click the trackwheel. Click Delete Original Text. Resend sent messages If your BlackBerry® device is integrated with more To change the text in a sent message and resend it, in than one email account, you might be able to manage the open message, click the trackwheel.
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5. Click Save. Related topic Note: You can also add an auto signature in the BlackBerry Reconcile deleted messages (See page 31.) Desktop Software. If you use the BlackBerry Internet Service™, log in to your account using a desktop Mark messages as opened or browser to add an auto signature.
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From or Sent to fields. About out-of-office replies (See page 14.) You can also use the BlackBerry Desktop Software to create filters. If you use the BlackBerry Internet About filters Service™, log in to your account using a desktop You can create filters to specify which email messages browser to create filters.
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BlackBerry® device. • To delete the filter, click a filter. Click Delete. You can also use the BlackBerry Desktop Software to specify folder redirection settings. If you use the Create filters quickly BlackBerry Internet Service™, log in to your account...
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User Guide • To display counts for unread messages, select To view received messages or call logs for incoming Unread. phone calls, in a messages list, press the Alt key + I. To view voice mail messages, in a messages list, press •...
A personal identification number (PIN) uniquely identifies each BlackBerry® device on the network. If Manage PIN messages you know the PIN of another BlackBerry device user, Open a message. Click the trackwheel. Click one of you can send a PIN message to that person. PIN...
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User Guide Note: To remove the original message from a reply, click the trackwheel. Click Delete Original Text.
Find your SMS number Find your SMS number In the phone, the My Number field displays your phone number. If your BlackBerry® device is enabled Type an SMS number for SMS, this number is also your SMS number. Open SMS messages...
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Compose SMS. Note: If your BlackBerry® device supports sending SMS If you send an SMS message to multiple contacts and messages to email addresses, you can select the the message does not reach one or more contacts,...
Send MMS messages from the browser, pictures list, or In the phone, the My Number field displays your calendar phone number. If your BlackBerry® device is enabled for MMS, this number is also your MMS number. Save draft messages Add multiple contacts to a message...
User Guide 11. Click Attach Address, Attach Appointment, 3. Set the Confirm Delivery and Confirm Read Attach Picture, or Attach Audio. fields. 12. Click a contact, appointment, image, or audio file. 4. Click the trackwheel. 13. Click Continue. 5. Click Save. 14.
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5: MMS messages Notes: When you reply to an MMS message, the previous message is not included. You cannot edit the content of an MMS message that you forward. You can only forward an MMS message if the content is not copyright protected. Additional options might also be available if the message contains .smil content.
(PIM) items, such as tasks, memos, contacts, and calendar entries, Recall searches on your BlackBerry® device. You can also manage PIM items from the search results list. To view your saved searches, in a messages list, click the trackwheel.
Recipient. PIM items. Note: Related topic If your BlackBerry® device is integrated with more How do I search for text in a file attachment? (See than one email account, you might be able to start a page 116.) search from the message list for a specific email account.
Examples of embedded content include tables, images, If your device is integrated with an account that uses footnotes, text boxes, or comments. BlackBerry Enterprise Server™ version 4.1 or later, you can view .wmf files on your device. View tables in attachments In a messages list, a paper clip icon appears beside messages with attachments.
User Guide View attachment information To zoom into or out of an image, click the trackwheel. Click Zoom In or Zoom Out. To view the size, author, publication date, and other To zoom to the original image size, click the information about the attachment, open the trackwheel.
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V. Select a worksheet. Press the You can only navigate presentation attachments if Enter key. your BlackBerry® device is integrated with an account To change the column size, press W. that uses BlackBerry Enterprise Server™ version 4.1 or To turn on or turn off column and row labels, press H.
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User Guide To move between presentation views, in a presentation, press M.
If you turn on email reconciliation, any messages that To set how deleted messages are reconciled between you file or delete on your BlackBerry® device should your BlackBerry® device and desktop email program, also be filed or deleted in your desktop email program.
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You can turn wireless PIM synchronization on and off using the device. If your device is integrated with an account that uses BlackBerry Enterprise Server™ version 2.1 or later and wireless calendar synchronization is enabled, calendar entries should be synchronized over the wireless network.
(PIM) synchronization or wireless email reconciliation is not backed up. If you are using the BlackBerry Desktop Software with your device, you can back up and restore your device data using the Backup and Restore tool. See the...
AutoText to correct spelling and to replace 9. Click Save. abbreviations with complete words. Your BlackBerry® device has built-in AutoText entries Related topic that correct common mistakes. For example, AutoText What is the Insert Macro menu item? (See page 36.) changes hte to the.
User Guide Turn off AutoText for SMS messages To type an accented or special character, hold the letter key and roll the trackwheel. In the device options, click SMS. Set the Disable To turn on CAP lock, press the Alt key + the Right Shift AutoText field to Yes.
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10: Typing Note: Depending on your theme, a programs list might be available. If your theme uses a programs list, shortcuts can be used in the programs list, even if the Dial From Home Screen field is set to Yes.
Set voice mail options You should be able to make emergency calls even if Set the TTY option your BlackBerry® device is locked. If your device is not Turn on telecoil mode connected to the wireless network, it should connect automatically when the emergency call is initiated.
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A-GPS information. Note: Note: Emergency calls can only be made to official The options present on your BlackBerry® device to emergency access numbers, for example 911 in North turn on and off A-GPS support might differ slightly America. depending on your service provider.
Change speed dial numbers (See page 43.) If you cannot acquire your BlackBerry satellite position by clicking Refresh GPS, try again when your Check voice mail BlackBerry device is exposed to a wide area of open On the Home Screen, click Voicemail. sky. Notes:...
When you type a letter in a phone number, your During a call, if you receive an incoming call, click BlackBerry® device dials the number that is associated Answer - Hold Current. Click the trackwheel. Click with the letter on a conventional phone keypad.
11: Phone About call logs To disconnect from the second contact, click the trackwheel. Click Flash. Call logs appear when you open the phone. Missed call logs also appear in a messages list. Depending on Related topic your theme, missed calls might also appear on the Can I make three-way calls? (See page 124.) Home screen.
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Contact your service provider for more information. Automatic volume control is designed to adjust the volume on your BlackBerry® device when you are Related topics using the phone in a noisy environment. Add call forwarding phone numbers (See page 44.) Delete call forwarding phone numbers (See page 44.)
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TTY devices. If you connect If you roam to another country and you change your your BlackBerry® device to a TTY device, calls that you smart-dialing options, phone numbers for contacts in receive on your device are converted to text.
Space key + the Enter key. Press the Enter key again to About voice privacy dial the number. Depending on your service provider, your BlackBerry® To call your voice mail access number, hold 1. device might support a voice privacy service.
Browser About the browser Use the BlackBerry Browser to view HTML web pages. If your device is integrated with an account that uses Go to web pages the BlackBerry Enterprise Server™, the BlackBerry Use the browser Browser also enables you to view your corporate intranet.
User Guide Navigate images To stop loading a web page, click the trackwheel. Click Stop. To pan horizontally across an image, hold the Alt key To view the previous web page in the history, click the and roll the trackwheel. trackwheel.
View files Note: To send a web page address in a message, on the web If your BlackBerry® device is integrated with an page, click the trackwheel. Click Send Address. Type account that uses BlackBerry Enterprise Server™ an email address or a contact name. Send the version 4.1 or later, you can view .doc, .pdf, .ppt, .txt,...
User Guide Organize bookmarks into folders To edit a web address in the Go To dialog box, hold the Alt key and roll the trackwheel. In the Go To field, edit In the bookmarks list, click a folder. Perform one of the the text.
Manage programs Legal notice (See page 139.) To view a list of programs that are currently loaded on your BlackBerry® device, in the device options, click About browser push Advanced Options. Click Applications. Browser push is designed to enable you to receive To view details for a third-party program, on the content on your BlackBerry®...
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User Guide Downloading — frequently asked You can turn on browser push for your WAP Browser, your BlackBerry Browser, or both browser types. You questions can also set which hosts provide this information to Why can’t I load new programs onto my device? you.
Contacts Manage contacts Add contacts Manage contacts Click a contact. Click one of the following menu items: • View Create mailing lists • Edit Manage mailing lists • Delete Manage contacts in mailing lists Add a phone tune for a contact Related topic Create categories Share your address book with a paired Bluetooth-...
IBM® Lotus Notes® as your desktop email program, you can apply more than one category to a Note: task on your BlackBerry® device, but only one When you delete members from a group or delete a category synchronizes with the task in your desktop group, the contacts remain in the address book.
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About remote address book search 6. Click Save. To find and add contacts from your company address book, your BlackBerry® device must be integrated with an account that uses BlackBerry Enterprise Server™ Sort contacts, tasks, or memos by version 3.5 or later for Microsoft® Exchange, category BlackBerry Enterprise Server version 2.2 or later for...
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User Guide • To add a contact to your address book, click Add. • To add all the contacts found during the search, click Add All. • To view information for a contact, click View. • To delete a contact from the search results, click Delete.
5. Click the trackwheel. About the calendar 6. Click Save. In the BlackBerry® device calendar, you can view your appointments and meetings in one of four views. Day, Notes: Week, and Month views show all your appointments for If your appointment recurs, perform the following the selected time period.
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In the calendar options, set the Default Reminder Space key. field to the amount of time before the appointment that the BlackBerry® device should remind you. The Related topics default is 15 minutes. Change the default reminder time for appointments and meetings (See page 58.)
15: Calendar To delete an appointment or meeting, click the To move to the next day, week, or month, press the appointment or meeting. Click Delete. Space key. To move to the previous day, week, or month, press the Shift key + the Space key. Respond to meeting invitations To move the cursor horizontally in Week view, hold the In an open meeting invitation, click the trackwheel.
Tasks Create tasks In the Days field, set the days on which the weekly task should recur. To select a day, press the Enter key. Manage tasks Change task status Manage tasks Create categories Click a task. Click one of the following menu items: Apply categories to contacts, tasks, or memos •...
Memos Write memos Can I clear all the categories that apply to a contact, task, or memo? Manage memos How do I know how many contacts, calendar entries, Create categories tasks, or memos I have saved? Apply categories to contacts, tasks, or memos Sort contacts, tasks, or memos by category Delete categories Search for PIM items...
Alarm Set the alarm How do I change the alarm volume? Silence the alarm What is the escalating volume level? Turn off the alarm Why didn’t my alarm notify me on a Alarm — frequently asked questions Saturday or Sunday? In the alarm, verify that the Active on Weekends field Set the alarm is set to Yes.
Calculator Calculator shortcuts Use the calculator memory Copy and paste calculations To add, press I. To subtract, press U. Convert measurements To multiply, press A. Calculator shortcuts To divide, press G. To clear the screen, press Y. Use the calculator memory To clear the last entry, press T.
Bluetooth-enabled devices After you pair with a Bluetooth-enabled device, you Use Bluetooth wireless technology during a call can set your BlackBerry device to connect with that Share your address book with a paired Bluetooth- Bluetooth-enabled device without prompting you. enabled device Bluetooth —...
Edit the paired Bluetooth-enabled device name. Transfer field, perform one of the following actions: • Set whether the paired Bluetooth-enabled device • To share all the contacts in your BlackBerry® can connect with your BlackBerry® device without device address book, select All Entries. prompting. •...
Set the date and time If you have set the Date/Time Source field to Network or BlackBerry, you can update the time. On the Date/ Why is the time on my device incorrect? Time screen, click the trackwheel. Click Update Time.
Manage notification profiles profile that specifies which sounds to use, whether to Click a profile. Click one of the following menu items: notify you when the BlackBerry® device is in or out of • Edit the holster, and what volume level to use. You can use different sounds for each type of item.
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In the profiles list, click a profile exception. Perform one of the following actions: The BlackBerry® device has a preset profile exception for important calls. You can add contacts to this profile • To edit a profile exception, click Edit.
Silence your device For phone calls, the number of times that the BlackBerry® device sounds or vibrates is not To silence your BlackBerry® device, in the profiles list, determined by the number of beeps that you set in select the Quiet profile.
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Yes. In the profiles list, click a profile. Click Edit. Click an item. Click Edit. Set the Notify me during calls field to Yes. Note: Depending on your BlackBerry® device, you might not be able to set the Notify me during calls field for all items.
Set the Home screen background image To set how long backlighting stays on if you do not use Download background images your BlackBerry® device, in the device options, click Screen/Keyboard. Set the Backlight Timeout field. Set the font Click the trackwheel. Click Save.
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Depending on your service provider, you might be able Home screen and does not use a programs list, you to set a theme on your BlackBerry® device that can organize icons from the Home screen: changes how items such as programs, indicators, •...
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23: Screen display • To hide an icon, select the icon. Hold the Alt key and click the trackwheel. Click Hide Application. • To show a hidden icon, hold the Alt key and click the trackwheel. Click Show All. Hold the Alt key and click an unavailable icon.
Set the display language correctly on my device? Set the input language If your BlackBerry® device is integrated with the Add or remove a display language BlackBerry Enterprise Server™ and the BlackBerry Why do some characters not appear correctly on my...
7. Click Save. About power off and reminders Related topic If you turn off your BlackBerry® device by pressing the Power button, or by clicking Turn Power Off on the About power off and reminders (See page 83.) Home screen and selecting Turn Off, your device...
To scan for the most appropriate network, in the device options, click Network. Set Network Selection Mode Connect to the wireless network to Automatic. If you do not want your BlackBerry® To connect to the wireless network, verify that you are device to select a roaming system, set Network in a wireless network coverage area.
About the device password 1. In the device options, click Security Options. If you type your BlackBerry® device password incorrectly five times, you must type blackberry before 2. Click General Settings. you can continue. The next time that you type your 3.
Lock and unlock the keyboard Related topics About the device password (See page 87.) To lock the BlackBerry® device keyboard, on the Home screen, click Keyboard Lock. Turn off the device password (See page 88.) To unlock the keyboard, double-click the trackwheel.
About encryption keys on the BlackBerry® device. While the password is If your device is integrated with an account that uses copied on the clipboard, it is not encrypted.
This procedure stops all services and removes all data, including passwords and encryption keys, from the 4. Click Change password. BlackBerry® device. Before you clear your device, 5. Type a new password keeper password. verify that a backup copy of your data is available.
27: Security Set owner information In the device options, click Owner. Type your contact information. Click the trackwheel. Click Save. Note: Owner information appears on the screen when you lock your BlackBerry® device.
Set permissions for third-party programs You can set whether third-party programs on your Control external connections BlackBerry® device can use data or connections from Control connections with the device other programs. For example, a third-party program might use data from personal information...
Setting permissions for third party programs can significantly affect the operation of third-party Related topics programs on your BlackBerry® device. If you are About permissions for third-party programs (See page unsure about how changing these settings might 93.)
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(PIM) items, such as tasks, memos, contacts, communicate with other programs on your and calendar entries, set the PIM field. BlackBerry® device, such as the device • To control whether third-party programs can runtime store, persistent store, and global e access the key store, set the Key Store field.
BrickBreaker About BrickBreaker • Bomb destroys the next brick that you hit and damages nearby bricks. BrickBreaker scoring • Life gives you an additional life. How do I set the speed of the paddle? How do I accelerate the paddle? BrickBreaker scoring Can I change the volume for the game? •...
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User Guide Can I submit my scores to the BrickBreaker high score web site? Yes. In the BrickBreaker options, type a user name and password. If you beat your previous high score, you can submit your name and score to the public high score web site.
Receive new service books Service books arrive on your BlackBerry® device in one of the following ways: • over the wireless network from your service provider or system administrator •...
About. To return to the device options, press the Escape button twice. Why is there a flashing light on my device? The notification LED on the top of your BlackBerry® device flashes different colors to indicate various states.
Email and PIN messages — frequently asked questions How do I compose an email or PIN message from the Why were some of my messages deleted from the To screen? device? Why can’t I send messages? How do I change how long messages and phone call logs remain in a messages list? Why can’t I receive messages? How do I restrict the types of email messages that are...
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Yes, provided that you are not in a wireless coverage area or that your BlackBerry® device is not connected Why can’t I receive messages? to the wireless network. If a clock icon appears beside...
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You must perform an initial email reconciliation with phone numbers, web sites, and email addresses. When the BlackBerry Desktop Software so that the folders in you receive a message that contains a link, click the your desktop email program appear on your device.
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Messages When you make or receive a call, the BlackBerry® that you delete on your device are also deleted in your device creates a call log that contains information desktop email program.
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You cannot add, edit, or delete folders from your the messages options, click Email Filters. In the From BlackBerry® device. To add, edit, or delete a folder, field, specify part of the sender's address and use an change it in your desktop email program and reconcile asterisk (*) in place of the remaining part.
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User Guide messages from the main messages list? Yes. If your BlackBerry® device is integrated with more than one email account, you might be able to set which email account is used by default when you send messages from the main messages list. In the device options, click Advanced Options.
Verify that you are in a wireless coverage area and that If you set the Hide Sent Messages field to Yes, and your BlackBerry® device is connected to the wireless you open an SMS message that is part of a thread, the network.
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User Guide Why were some of my messages deleted from the device? If your BlackBerry® device memory is full, your device deletes the oldest messages from the messages list to accommodate new ones. It does not delete saved messages. Why aren’t all the SMS options...
Multimedia Messaging Service Centre (MMSC), set the Multimedia Reception field. Can I pause, resume, or restart a To set when your BlackBerry device receives MMS slideshow presentation? messages, set the Automatic Retrieval field. Yes. In an open message, click the trackwheel. Click...
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User Guide Can I view the size of my MMS messages before I send them? Yes. In the open message, click the trackwheel. Click Options.
To view image attachments, your device must be attachments? integrated with an account that uses BlackBerry Why do some characters not appear correctly on my Enterprise Server version 4.0 or later or the BlackBerry device? Internet Service. Contact your system administrator or service provider Can I view file attachments on my for more information.
Column Width field to Large. To view the text on your BlackBerry® device, verify that you are in a wireless coverage area and that your device is connected to the wireless network. See the printed documentation that accompanied your device for more information about wireless coverage levels.
36: Attachments — frequently asked questions What does skipped content mean? The skipped content bar appears in a document attachment when more content is available, but it has not been retrieved. To retrieve skipped content, click the skipped content bar. Click More. Can I view tracked changes in document attachments? Depending on the document type, you might be able...
Why do some characters in my desktop calendar not wireless network? appear correctly after synchronization? Yes. If your BlackBerry® device is integrated with an Why are some of my email messages not reconciling account that uses BlackBerry Enterprise Server™ over the wireless network? version 4.0 or later, verify that wireless...
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Click Reconcile If you use the BlackBerry Desktop Software to turn on Now. wireless calendar synchronization, you can adjust the calendar conflict resolution settings in the BlackBerry Desktop Software.
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Yes. In the messages options, click Email Reconciliation. Click the trackwheel. Click Purge Deleted Items. Click Yes. To use this feature, your BlackBerry® device must be integrated with an account that uses BlackBerry Enterprise Server™ version 3.6 or later for Microsoft®...
How do I stop my device from answering or ending The BlackBerry® device is designed to enable you to calls automatically? make emergency calls when your device or keyboard is locked.
Can I use call forwarding? If you use a holster with your BlackBerry® device, you Yes, if your service provider plan includes call can set how calls are handled when you insert or forwarding and your BlackBerry® device is provisioned remove your device from the holster for the service.
Can I use the BlackBerry Browser? How do I select images and text on a web page? Yes, if your BlackBerry® device is integrated with an What is the Available Offline check box that appears account that uses BlackBerry Enterprise Server™...
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If you select the Available Offline check box, you can page address. Save the changes. view a web page when your BlackBerry® device is not connected to the wireless network or when you are Depending on your service provider, you might not be outside a wireless coverage area.
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Home screen. In the B hotkey configuration Strength field, set the encryption level for connecting field, select which BlackBerry Browser opens when you to your WAP gateway. In the Prompt For Server Trust press the B key on the Home screen.
What are the User 1, User 2, User 3, and User 4 fields information about your contacts, such as spouse name on the New Address screen? or nickname. You can set up your BlackBerry® Desktop Why does the Add Custom Phone Tune option not Software to synchronize with these custom fields in appear? your desktop email program.
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User Guide How do I change the volume level for the custom phone tune? Custom phone tunes are based on the active notification profile. When you add a custom phone tune from the address book, the volume for the tune matches the volume that is set in the active notification profile.
Calendar — frequently asked questions How do I expand the number of hours Can I synchronize PIM items over the wireless network? that are shown in the calendar? Are there any restrictions for using the calendar with In the calendar options, set the Start Of Day and End Lotus Notes? Of Day fields.
How do I change how long appointments remain in the device calendar? To change the number of days that your BlackBerry® device keeps appointments in the calendar, in the calendar options, set the Keep Appointments field. Appointments in your device calendar that are older than the number of days that you specify in the Keep Appointments field are deleted from your device.
Bluetooth — frequently asked questions How do I connect my BlackBerry device with another See the BlackBerry Desktop Software Online Help for Bluetooth-enabled device? more information about connecting your device to your computer using a Bluetooth wireless connection. How do I connect my BlackBerry device with my...
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You can only connect to a Bluetooth®-enabled device without being prompted if the Bluetooth-enabled device is paired with your BlackBerry® device. In the paired Bluetooth-enabled devices list, click a paired Bluetooth-enabled device. Click Device Properties. Set the Trusted field to Yes.
Why do additional security features appear in the from my device? device options? If your BlackBerry® device is integrated with an How do I specify the criteria for random passwords account that uses BlackBerry Enterprise Server version that are generated in the password keeper? 4.0 or later, you can regenerate encryption keys from...
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User Guide How do I specify the criteria for random passwords that are generated in the password keeper? In the password keeper options, set the password length and specify whether randomly generated passwords must contain letters, numbers, or symbols. How do I prevent passwords from appearing on the screen in the password keeper? In the password keeper options, set the Show...
Shortcuts Home screen shortcuts To show a hidden icon on the Home screen, hold the Alt key and click the trackwheel. Click Show All. Hold Options and fields shortcuts the Alt key and click a crossed-out icon. Click Hide Navigating screens shortcuts Application.
User Guide Options and fields shortcuts To copy the selected text, press the Alt key and click the trackwheel. To select a check box, press the Space key. To clear a To paste the selected text, press the Shift key and click check box, press the Space key again.
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User Guide INDIRECT DAMAGES, EVEN IF RIM HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES, INCLUDING WITHOUT LIMITATION, LOSS OF BUSINESS REVENUE OR EARNINGS, LOST DATA, DAMAGES CAUSED BY DELAYS, LOST PROFITS, OR A FAILURE TO REALIZE EXPECTED SAVINGS. You are solely responsible for the selection, implementation, and performance of any third-party applications that you use with the handheld or...