Hold / Transferring Calls; For Your Convenience - NEC XEN TOPAZ MULTILINE TELEPHONE User Manual

Hold / Transferring Calls

Placing a Call on Hold / Retrieving a Held Call
Hold
HOLD
(Talking)
When an Intercom call is placed on hold, the call is held as "Exclusive Hold" on your phone.
While your outside call is on System Hold, other extension users can take the call off Hold.
Placing a Call on Exclusive Hold
Hold
Exclusive Hold Key
(SC.851+45)
(Talking)
System programming is required to use Exclusive Hold. Ask your NEC Authorised Supplier for details.
While your outside call is on Exclusive Hold, other extension users can not take the call off Hold.
Retrieving a Held Outside Call (if your extension doesn't have trunk keys)
you want to retrieve
CALL
7 7 2
(To answer own held Trunk)
Transferring a Call to another Extension
Extension Number
HOLD
? ?
(Talking)
If your phone has a DSS or One-Touch key for the extension user who is to receive the call, just press it
instead of "HOLD + Extension Number" in the operation above.
Trunk Key
Retrieve
(Flashing)
CALL
(Flashing)
Trunk Key
Retrieve
(Flashing)
CALL
(Flashing)
Trunk No.
? ?
TRFR
?
(Announce)
TRFR
9

For Your Convenience

Programming a Function Key
Programmable Function Keys can be assigned as Appearance Keys (e.g. Trunks) or General Keys (e.g.
DSS/One-Touch). Press the Function Key to activate the assigned function without dialling the Service Code.
General Key Code Function Key
CALL
8 5 1
An existing Appearance Key cannot be overwritten without the Appearance Key first being erased.
Programmable Function Keys (General Key Code) can be erased by entering Service Code 00.
Common Service Codes:
01 DSS/One-Touch Key
03 DND Key
04 Background Music (ON/OFF)
05 Headset Key
08 Incoming Caller ID List
19 External Zone Paging
20 External All Call Paging
21 Internal Zone Paging
22 Internal All Call Paging
27 Abbreviated Dial – Common/Personal
28 Abbreviated Dial – Group
Programming a DSS/One-Touch Key
Programmable Function Keys can be assigned as DSS (Direct Station Selection) or One-Touch Keys. You can
place an Outside or Intercom call by pressing this key without dialling the number.
Function Key
CALL
8 5 1
Trunk Telephone Number
0 ? ?
Extension Number
? ? ?
Function Keys with one or two colour LEDs programmed as DSS keys will provide extension status
indication, Idle=Off, Busy=lit. This is known as Busy Lamp Field (BLF) indication.
When storing an outside telephone number, the Trunk Access Code (normally 0) must be added to the
start of the number. Up to 36 digits can be stored.
To program another key, press the next Programmable Function Key instead of the SPK Key to finish.
Service
Code Additional Data
? ? ?
10 Call Forward – Immediate
11 Call Forward – Busy
12 Call Forward – No Answer
13 Call Forward – Busy/No Answer
14 Call Forward – Dual Ring
15 Call Forward – Follow Me
16 Call Forward – Select Option
17 Call Forward – Device
29 Repeat Redial
30 Saved Number Redial
31 Memo Dial
0 1
HOLD SPK
2
SPK