Returning Items For Warranty Repair Or Credit; Before You Call - Dell INSPIRON 531S Owner's Manual

Returning Items for Warranty Repair or Credit

Prepare all items being returned, whether for repair or credit, as follows:
1 Call Dell to obtain a Return Material Authorization Number, and write it
clearly and prominently on the outside of the box.
For the telephone number to call for your region, see "Contacting Dell" on
page 188.
2 Include a copy of the invoice and a letter describing the reason for the
return.
3 Include a copy of the Diagnostics Checklist (see "Diagnostics Checklist" on
page 187), indicating the tests that you have run and any error messages
reported by the Dell Diagnostics (see "Dell Diagnostics" on page 84).
4 Include any accessories that belong with the item(s) being returned (power
cables, software floppy disks, guides, and so on) if the return is for credit.
5 Pack the equipment to be returned in the original (or equivalent) packing
materials.
You are responsible for paying shipping expenses. You are also responsible for
insuring any product returned, and you assume the risk of loss during shipment
to Dell. Collect On Delivery (C.O.D.) packages are not accepted.
Returns that are missing any of the preceding requirements will be refused at
Dell's receiving dock and returned to you.

Before You Call

NOTE:
Have your Express Service Code ready when you call. The code helps Dell's
automated-support telephone system direct your call more efficiently. You may also
be asked for your Service Tag (located on the back or bottom of your computer).
Remember to fill out the Diagnostics Checklist (see "Diagnostics Checklist" on
page 187). If possible, turn on your computer before you call Dell for assistance
and call from a telephone at or near the computer. You may be asked to type
some commands at the keyboard, relay detailed information during operations,
or try other troubleshooting steps possible only at the computer itself. Ensure
that the computer documentation is available.
CAUTION:
your Product Information Guide.
186
Appendix
Before working inside your computer, follow the safety instructions in