Dell PowerEdge SC1435 Owner's Manual
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Dell PowerEdge SC1435 Owner's Manual

Dell server hardware owner's manual
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See also: Function Manual , Instruction and Installation Manual
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Dell™ PowerEdge™
SC1435 Systems
Hardware Owner's Manual
w w w . d e l l . c o m | s u p p o r t . d e l l . c o m

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Summary of Contents for Dell PowerEdge SC1435

  • Page 1 Dell™ PowerEdge™ SC1435 Systems Hardware Owner’s Manual w w w . d e l l . c o m | s u p p o r t . d e l l . c o m...
  • Page 2 Trademarks used in this text: Dell, the DELL logo, Inspiron, Dell Precision, Dimension, OptiPlex, Latitude, PowerConnect, PowerEdge, PowerVault, PowerApp, Dell OpenManage, and Dell XPS are trademarks of Dell Inc.; Microsoft, Windows, MS-DOS, and Windows Server are registered trademarks of Microsoft Corporation; AMD and AMD PowerNow! are trademarks of Advanced Micro Devices, Inc.; EMC is a registered trademark of EMC Corporation.

  • Page 3: Table Of Contents

    Contents About Your System Other Information You May Need Accessing System Features During Startup Front-Panel Features and Indicators Back-Panel Features and Indicators Connecting External Devices Power Indicator Codes NIC Indicator Codes Diagnostics Indicator Codes System Messages ....... . Warning Messages Diagnostics Messages Alert Messages...
  • Page 4 Disabling a Forgotten Password Baseboard Management Controller Configuration Entering the BMC Setup Module BMC Setup Module Options Installing System Components Recommended Tools Inside the System Removing and Replacing the Front Bezel Opening and Closing the System Opening the System Closing the System Cooling Shroud .
  • Page 5 Optical Drive ........Removing the Optical Drive from the System Installing the Optical Drive in the System Removing the Optical Drive from the Drive Tray Hard Drives...
  • Page 6 Troubleshooting a Hard Drive Troubleshooting a SAS RAID Controller Card Troubleshooting an Expansion Card Troubleshooting the Microprocessors Running the System Diagnostics Using Dell PowerEdge Diagnostics System Diagnostics Features When to Use the System Diagnostics Running the System Diagnostics System Diagnostics Testing Options...
  • Page 7 Automated Order-Status Service Technical Support Service Dell Enterprise Training and Certification Problems With Your Order ......
  • Page 8 Contents...

  • Page 9: About Your System

    About Your System This section describes the physical, firmware, and software interface features that provide and ensure the essential functioning of your system. The physical connectors on your system’s front and back panels provide convenient connectivity and system expansion capability. The system firmware, applications, and operating systems monitor the system and component status and alert you when a problem arises.

  • Page 10: Accessing System Features During Startup

    Updates are sometimes included with the system to describe changes to the system, software, and/or documentation. NOTE: Always check for updates on support.dell.com and read the updates first because they often supersede information in other documents. • Release notes or readme files may be included to provide last-minute updates to the system or documentation or advanced technical reference material intended for experienced users or technicians.

  • Page 11: Front-Panel Features And Indicators

    Front-Panel Features and Indicators Figure 1-1 shows the controls, indicators, and connectors located behind the optional rack bezel on the system's front panel. Figure 1-1. Front-Panel Features and Indicators Table 1-2. Front-Panel Indicators, Buttons, and Connectors Item Indicator, Button, or Connector Power-on indicator, power button NMI button...
  • Page 12 Table 1-2. Front-Panel Indicators, Buttons, and Connectors (continued) Item Indicator, Button, or Connector Diagnostics indicator lights (4) System status indicator light USB connectors (2) Video connector Optical drive (optional) NOTE: DVD devices are data only. About Your System Icon Description The four diagnostic indicator lights on the system front panel display error codes during system startup.

  • Page 13: Back-Panel Features And Indicators

    Back-Panel Features and Indicators Figure 1-2 shows the controls, indicators, and connectors located on the system's back panel. Figure 1-2. Back-Panel Features and Indicators serial connector NIC1 connector power cable retention bracket 8 10 system status indicator LED cable connector Connecting External Devices When connecting external devices to your system, follow these guidelines: •...

  • Page 14: Nic Indicator Codes

    Table 1-3. Power Button Indicators Indicator Function Indicates that power is supplied to the system and the system is operational. Indicates that no power is supplied to the system. NIC Indicator Codes Each NIC on the back panel has an indicator that provides information on network activity and link status.
  • Page 15 Table 1-5. Diagnostic Indicator Codes Code Causes Possible processor failure. Memory failure. Possible expansion card failure. Possible video failure. Hard drive failure. Possible USB failure. No memory modules detected. System board failure. Memory configuration error. Possible system board resource and/or system board hardware failure.

  • Page 16: System Messages

    Table 1-5. Diagnostic Indicator Codes (continued) Code Causes BIOS checksum failure detected; system is in recovery mode. System Messages System messages appear on the screen to notify you of a possible problem with the system. Table 1-6 lists the system messages that can occur and the probable cause and corrective action for each message. NOTE: If you receive a system message that is not listed in Table 1-6, check the documentation for the application that is running when the message appears or the operating system's documentation for an explanation of the...
  • Page 17 Table 1-6. System Messages (continued) Message Diskette drive n seek failure Diskette read failure Diskette subsystem reset failed Drive not ready Error: Incorrect memory configuration. CPU n System Halted! Error: Memory failure detected. Memory size reduced. Replace the faulty DIMM as soon as possible.
  • Page 18 Table 1-6. System Messages (continued) Message General failure Invalid NVRAM configuration, Resource Re-allocated Keyboard Controller failure Manufacturing mode detected Memory address line failure at address , read value expecting value Memory double word logic failure at address , read value expecting value Memory odd/even logic failure at address, read value expecting value...
  • Page 19 Table 1-6. System Messages (continued) Message No boot sector on hard drive No timer tick interrupt Not a boot diskette PCIe Degraded Link Width Error: Embedded Bus# nn /Dev# nn /Func n Expected Link Width is n Actual Link Width is n PCIe Degraded Link Width Error: Slot n Expected Link Width is n...
  • Page 20 Table 1-6. System Messages (continued) Message Read fault Requested sector not found Remote configuration update attempt failed ROM bad checksum = address SATA port n hard disk drive not found Sector not found Seek error Seek operation failed Shutdown failure The amount of system memory has changed This system supports only...
  • Page 21 Table 1-6. System Messages (continued) Message Time-of-day not set - please run SETUP program Timer chip counter 2 failed Unsupported CPU combination Unsupported CPU stepping detected Utility partition not available Warning: DIMM n and n are faulty and disabled. Total memory size is reduced! Warning! No microcode update loaded for...

  • Page 22: Warning Messages

    Warning Messages A warning message alerts you to a possible problem and prompts you to respond before the system continues a task. For example, before you format a diskette, a message will warn you that you may lose all data on the diskette. Warning messages usually interrupt the task and require you to respond by typing (yes) or (no).

  • Page 23: Using The System Setup Program

    Using the System Setup Program After you set up your system, run the System Setup program to familiarize yourself with your system configuration and optional settings. Record the information for future reference. You can use the System Setup program to: •...

  • Page 24: Using The System Setup Program

    Using the System Setup Program Table 2-1 lists the keys that you use to view or change information on the System Setup program screens and to exit the program. Table 2-1. System Setup Program Navigation Keys Keys Up arrow or <Shift><Tab> Down arrow or <Tab>...
  • Page 25 Figure 2-1. Main System Setup Program Screen Table 2-2 lists the options and descriptions for the information fields that appear on the main System Setup program screen. For related information, see "System Security Screen Options" on page 29. NOTE: The options for the System Setup program change based on the system configuration. NOTE: The System Setup program defaults are listed under their respective options, where applicable.
  • Page 26 Available options can include the diskette drive, CD drive, hard drives, and network. NOTE: SCSI adapter. See support.dell.com for the latest support information about booting from external devices. Hard-Disk Drive Determines the order in which the system searches the hard drives during system Sequence startup.

  • Page 27: Memory Information Screen

    Memory Information Screen Table 2-3 lists the descriptions for the information fields that appear on the Memory Information screen. Table 2-3. Memory Information Screen Option Description System Memory Size Displays the amount of system memory. System Memory Type Displays the type of system memory. System Memory Speed Displays the system memory speed.

  • Page 28: Integrated Devices Screen

    ® Additionally, for Microsoft Windows to enable this feature. The driver is available on the Dell OpenManage Service and Diagnostic CD provided with your system and at support.dell.com. Integrated Devices Screen Table 2-5 lists the options and descriptions for the information fields that appear on the Integrated Devices screen.

  • Page 29: System Security Screen

    System Security Screen Table 2-6 lists the options and descriptions for the information fields that appear on the System Security screen. Table 2-6. System Security Screen Options Option Description System Password Displays the current status of your system's password security feature and allows you to assign and verify a new system password.

  • Page 30: Exit Screen

    Table 2-6. System Security Screen Options (continued) Option Description AC Power Recovery Determines how the system reacts when power is restored to the system. If system (Last default) is set to Last, the system returns to the last power state. On turns on the system after power is restored.
  • Page 31 When a system password is assigned, the setting shown for the System Password option is Enabled. If the setting shown for the Password Status is Unlocked, you can change the system password. If the Password Status option is Locked, you cannot change the system password. When the system password feature is disabled by a jumper setting, the system password is Disabled, and you cannot change or enter a new system password.

  • Page 32: Using The Setup Password

    When the Password Status option is set to Locked whenever you turn on your system or reboot your system by pressing <Ctrl><Alt><Del>, type your password and press <Enter> at the prompt. After you type the correct system password and press <Enter>, your system operates as usual. If an incorrect system password is entered, the system displays a message and prompts you to re-enter your password.

  • Page 33: Disabling A Forgotten Password

    The password assignment is not case-sensitive. However, certain key combinations are not valid. If you enter one of these combinations, the system beeps. To erase a character when entering your password, press <Backspace> or the left-arrow key. After you verify the password, the Setup Password setting changes to Enabled. The next time you enter the System Setup program, the system prompts you for the setup password.

  • Page 34: Entering The Bmc Setup Module

    • Support is independent of the system’s power or operating state • Provides text console redirection for system setup, text-based utilities, and operating system consoles NOTE: To remotely access the BMC through the integrated NIC, you must connect the network connection to integrated NIC1.

  • Page 35: Installing System Components

    Installing System Components This section describes how to install the following system components: • Front bezel • System cover • Cooling shroud • Cooling fan modules • Power supply • Expansion cards • System memory • Processors • Optical drive •...

  • Page 36: Inside The System

    Inside the System CAUTION: Only trained service technicians are authorized to remove the system cover and access any of the components inside the system. See your Product Information Guide for complete information about safety precautions, working inside the computer, and protecting against electrostatic discharge. CAUTION: The memory modules can become extremely hot during normal operation.

  • Page 37: Removing And Replacing The Front Bezel

    The system provides space for one optional slimline optical drive. For more information, see "Installing the Optical Drive in the System" on page 54. The hard-drive bays provide space for one or two 3.5-inch hard drives. The hard drives connect to the SATA controller or the system board, or an optional SAS controller card.

  • Page 38: Opening And Closing The System

    Opening and Closing the System CAUTION: Only trained service technicians are authorized to remove the system cover and access any of the components inside the system. See your Product Information Guide for complete information about safety precautions, working inside the computer, and protecting against electrostatic discharge. CAUTION: Whenever you need to lift the system, get others to assist you.

  • Page 39: Closing The System

    Closing the System 1 Lift up the latch on the cover. 2 Align the cover with the left and right edges of the system and offset it slightly towards the back of the system, so that the pins on the inner edge of the cover are aligned with the chassis J hooks. See Figure 3-3.

  • Page 40: Replacing The Cooling Shroud

    Figure 3-4. Cooling Shroud cooling shroud Replacing the Cooling Shroud 1 To install the cooling shroud, align the edges of the shroud with the six locator pins on the system board. See Figure 3-4. 2 Lower the shroud into place over the system board. 3 Close the system.

  • Page 41: Replacing A Cooling Fan Module

    4 Unplug the fan module power connector from the system board. See Figure 3-5. 5 Remove the screw from the fan module retention plate and remove the retention plate from the chassis. 6 Lift the fan module straight up from the chassis. Figure 3-5.

  • Page 42: Power Supply

    5 Reinstall the cooling shroud. See "Replacing the Cooling Shroud" on page 40. 6 Close the system. See "Opening and Closing the System" on page 38. Power Supply Removing the Power Supply 1 Turn off the system and attached peripherals, and disconnect the system from the electrical outlet and peripherals.

  • Page 43: Installing The Power Supply

    Figure 3-6. Removing and Installing a Power Supply hard-drive power cables (2) POWER2 connector Installing the Power Supply NOTICE: On a rack system, you may need to temporarily unlatch and lift the cable management arm. For information about the cable management arm, see the system’s Rack Installation Guide. NOTICE: For more information about the power cable retention bracket, see Getting Started With Your System.

  • Page 44: Expansion Cards

    Expansion Cards The system supports one half-length expansion card. Two different PCI riser board configurations are available: • The PCIe riser has one x8-lane width PCIe expansion slot. • The PCI-X riser has one 64-bit/133-MHz expansion slot. Installing an Expansion Card CAUTION: Only trained service technicians are authorized to remove the system cover and access any of the components inside the system.

  • Page 45: Removing An Expansion Card

    Figure 3-7. Installing an Expansion Card riser board expansion card Removing an Expansion Card CAUTION: Only trained service technicians are authorized to remove the system cover and access any of the components inside the system. See your Product Information Guide for complete information about safety precautions, working inside the computer, and protecting against electrostatic discharge.

  • Page 46: System Memory

    5 If you are removing the card permanently, install a metal filler bracket over the empty expansion slot opening and close the expansion-card latch. NOTE: You must install a filler bracket over an empty expansion slot to maintain Federal Communications Commission (FCC) certification of the system.
  • Page 47 Table 3-1. Dual-Processor Memory Configurations Total System DIMM1 DIMM2 Memory 2 GB 512 MB 512 MB 4 GB 512 MB 512 MB 4 GB 1 GB 1 GB 6 GB 1 GB 1 GB 8 GB 1 GB 1 GB 8 GB 2 GB 2 GB...

  • Page 48: Non-Optimal Memory Configurations

    Non-Optimal Memory Configurations System performance can be affected if your memory configuration does not conform to the preceding installation guidelines. Your system may issue an error message during startup stating that your memory configuration is non-optimal. Installing Memory Modules CAUTION: Only trained service technicians are authorized to remove the system cover and access any of the components inside the system.

  • Page 49: Removing Memory Modules

    6 Align the memory module's edge connector with the alignment key of the memory module socket, and insert the memory module in the socket. NOTE: The memory module socket has an alignment key that allows you to install the memory module in the socket in only one way.

  • Page 50: Processors

    1 Prior to upgrading your system, download and install the latest system BIOS version on support.dell.com. 2 Turn off the system, including any attached peripherals, and disconnect the system from the electrical outlet.
  • Page 51 Figure 3-9. Installing and Removing the Heat Sink heat sink 6 Wait 30 seconds for the heat sink to loosen from the processor. 7 If the heat sink has not separated from the processor, carefully rotate the heat sink in a clockwise, then counterclockwise, direction until it releases from the processor.

  • Page 52: Installing A Processor

    Figure 3-10. Installing and Removing the Processor processor shield processor 11 Open the processor shield and then lift the processor out of the socket. Leave the release lever up so that the socket is ready for the new processor. NOTICE: Be careful not to bend any of the pins on the LGA socket when removing the processor.
  • Page 53 4 Install the processor in the socket. NOTICE: Positioning the processor incorrectly can permanently damage the system board or the processor when you turn the system on. If the release lever on the processor socket is not fully open, move it to that position. With the processor and the socket keys aligned, set the processor lightly in the socket.

  • Page 54: Optical Drive

    Optical Drive The optional slimline optical drive is mounted on a tray that slides into the front panel. NOTE: DVD devices are data only. Removing the Optical Drive from the System CAUTION: Only trained service technicians are authorized to remove the system cover and access any of the components inside the system.

  • Page 55: Removing The Optical Drive From The Drive Tray

    Figure 3-11. Removing and Installing the Optical Drive drive tray interposer board retention tabs (2) Removing the Optical Drive from the Drive Tray 1 Remove the interposer board from the drive by deflecting the tab at each end of the board. 2 To remove the drive from the tray, push outward on the left retention tab at the back of the tray so as to bend the tray wall out slightly and then pull up on the left side of the drive to disengage.

  • Page 56: Optional Sas Raid Controller

    Optional SAS RAID Controller If you install the optional SAS RAID controller card, you can install two SAS or SATA hard drives and configure them for RAID 0 or RAID 1 operation. • See "Expansion Cards" on page 44 for information on installing the optional SAS RAID controller card. •...

  • Page 57: Configuring The Boot Device

    Figure 3-12. Installing a Hard-Drive hard drive hard drive bay 1 Configuring the Boot Device If you plan to boot the system from a hard drive, the drive must be attached to the primary (or boot) controller. The device that the system boots from is determined by the boot order specified in the System Setup program.

  • Page 58: Expansion-Card Riser

    Expansion-Card Riser Removing an Expansion-Card Riser CAUTION: Only trained service technicians are authorized to remove the system cover and access any of the components inside the system. See your Product Information Guide for complete information about safety precautions, working inside the computer, and protecting against electrostatic discharge. 1 Turn off the system and attached peripherals, and disconnect the system from the electrical outlet.

  • Page 59: Installing An Expansion-Card Riser

    Installing an Expansion-Card Riser CAUTION: Only trained service technicians are authorized to remove the system cover and access any of the components inside the system. See your Product Information Guide for complete information about safety precautions, working inside the computer, and protecting against electrostatic discharge. 1 Align the riser board with the two alignment pins on the system board, then lower the board onto the pins.
  • Page 60 5 Remove the system battery. Support the battery connector by pressing down firmly on the positive side of the connector. While supporting the battery connector, press the battery toward the positive side of the connector and pry it up out of the securing tabs at the negative side of the connector. Figure 3-14.

  • Page 61: Control Panel Assembly (Service-Only Procedure)

    14 After an hour, reconnect the system to its electrical outlet and turn it on. 15 Enter the System Setup program and if the time and date are still incorrect, see "Getting Help" on page 95 for instructions on obtaining technical assistance. Control Panel Assembly (Service-Only Procedure) Removing the Control Panel CAUTION:...

  • Page 62: Installing The Control Panel

    Figure 3-15. Control Panel Removal and Installation control panel cable tabs (3) Installing the Control Panel CAUTION: Only trained service technicians are authorized to remove the system cover and access any of the components inside the system. See your Product Information Guide for complete information about safety precautions, working inside the computer, and protecting against electrostatic discharge.

  • Page 63: System Board (Service-Only Procedure)

    System Board (Service-Only Procedure) Removing the System Board CAUTION: Only trained service technicians are authorized to remove the system cover and access any of the components inside the system. See your Product Information Guide for complete information about safety precautions, working inside the computer, and protecting against electrostatic discharge. 1 Turn off the system and attached peripherals, and disconnect the system from the electrical outlet.

  • Page 64: Installing A System Board

    Figure 3-16. System Board Removal system board release pin Installing a System Board 1 Install the heatsink(s) and microprocessor(s). See "Installing a Processor" on page 52 2 Install the memory modules in their original locations. See "Installing Memory Modules" on page 48. 3 Lower the system-board tray into the system until the tray sits flat on the bottom of the chassis.
  • Page 65 12 Close the system. See "Opening and Closing the System" on page 38. 13 Connect the external cables to the system. 14 Reconnect the system to the power source and turn on the system and attached peripherals. Installing System Components...
  • Page 66 Installing System Components...

  • Page 67: Troubleshooting Your System

    Troubleshooting Your System Safety First—For You and Your System To perform certain procedures in this document, you must remove the system cover and work inside the system. While working inside the system, do not attempt to service the system except as explained in this guide and elsewhere in your system documentation.

  • Page 68: Checking Basic Power Problems

    Checking Basic Power Problems 1 If the power indicator on the system front panel or power supply does not indicate that power is available to the system, ensure that the power cable is securely connected to the power supply. 2 If the system is connected to a PDU or UPS, turn the PDU or UPS off and then on. 3 If the PDU or UPS is not receiving power, plug it into another electrical outlet.

  • Page 69: Troubleshooting External Connections

    If two monitors are attached to the system, disconnect one monitor. If the problem is not resolved, continue to the next step. 4 Run the appropriate online diagnostic test. See "Using Dell PowerEdge Diagnostics" on page 85. If the tests run successfully, the problem is not related to video hardware.

  • Page 70: Troubleshooting The Keyboard

    If the problem is resolved, replace the faulty keyboard. See "Getting Help" on page 95. 4 Run the appropriate online diagnostic test. See "Using Dell PowerEdge Diagnostics" on page 85. If the problem is not resolved, see "Getting Help" on page 95.

  • Page 71: Troubleshooting A Serial I/O Device

    2 If the problem is confined to a particular application, see the application documentation for specific port configuration requirements that the program may require. 3 Run the appropriate online diagnostic test. See "Using Dell PowerEdge Diagnostics" on page 85. If the tests run successfully but the problem persists, see "Troubleshooting a Serial I/O Device" on page 71.

  • Page 72: Troubleshooting A Nic

    5 If possible, swap the interface cable with a working cable. If the problem is resolved, replace the interface cable. See "Getting Help" on page 95. 6 Turn off the system and the USB device, and swap the device with a comparable device. 7 Turn on the system and the USB device.

  • Page 73: Troubleshooting A Damaged System

    7 If the system starts properly, shut down the system and reinstall any expansion card that you removed. See "Installing an Expansion Card" on page 44. 8 Run the appropriate online diagnostic test. See "Using Dell PowerEdge Diagnostics" on page 85. If the tests fail, see "Getting Help" on page 95.

  • Page 74: Troubleshooting The System Battery

    5 Run the system board tests in the system diagnostics. See "Running the System Diagnostics" on page 86. If the tests fail, see "Getting Help" on page 95. Troubleshooting the System Battery Problem • System message indicates a problem with the battery. •...

  • Page 75: Troubleshooting System Cooling Problems

    2 Replace the faulty power supply with a new power supply. See "Power Supply" on page 42. If the problem is not resolved, see ""Getting Help" on page 95." Problem • Power button is not blinking green and the system does not power up. Action 1 Ensure that the power cable is properly connected between the power supply and electrical outlet.

  • Page 76: Troubleshooting System Memory

    1 If the system is operational, run the appropriate online diagnostic test. See "Using Dell PowerEdge Diagnostics" on page 85. If diagnostics indicates a fault, follow the corrective action(s) provided by the diagnostic program. If the problem is not resolved or if the system is not operational, proceed to step 2.
  • Page 77 3 Turn on the system and attached peripherals and, as the system boots, note the messages on the screen. If the amount of system memory detected during POST does not match the amount of memory installed, proceed to the next step. If an error message appears, go to step 12.

  • Page 78: Troubleshooting An Optical Drive

    2 Enter the System Setup program and ensure that the drive’s IDE controller is enabled. See "Using the System Setup Program" on page 23. 3 Run the appropriate online diagnostic test. See "Using Dell PowerEdge Diagnostics" on page 85. 4 Turn off the system and attached peripherals, and disconnect the system from the electrical outlet.

  • Page 79: Troubleshooting A Sas Raid Controller Card

    This troubleshooting procedure can destroy data stored on the hard drive. Before you proceed, back up all files on the hard drive. 1 Run the appropriate online diagnostic test. See "Using Dell PowerEdge Diagnostics" on page 85. Depending on the results of the diagnostics test, proceed as needed through the following steps.

  • Page 80: Troubleshooting An Expansion Card

    1 Run the appropriate online diagnostic test. See "Using Dell PowerEdge Diagnostics" on page 85. 2 Enter the System Setup program and ensure that the SAS RAID controller card is enabled and drivers are loaded.
  • Page 81 1 Run the appropriate online diagnostic test. See "Using Dell PowerEdge Diagnostics" on page 85. 2 Turn off the system and attached peripherals, and disconnect the system from the electrical outlet.

  • Page 82: Troubleshooting The Microprocessors

    1 If possible, run the appropriate online diagnostics test. See "Using Dell PowerEdge Diagnostics" on page 85. 2 Turn off the system and attached peripherals, and disconnect the system from the electrical outlet.
  • Page 83 18 Run the appropriate online diagnostic test. If the tests complete successfully, replace processor 1. See "Getting Help" on page 95. 19 Turn off the system and attached peripherals, and disconnect the system from the electrical outlet. 20 Open the system. See "Opening and Closing the System" on page 38. 21 Reinstall the processor that you removed in step 10.
  • Page 84 Troubleshooting Your System...

  • Page 85: Running The System Diagnostics

    The files required to run PowerEdge Diagnostics for systems running supported Microsoft and Linux operating systems are available at support.dell.com and on the CDs that came with your system. For information about using diagnostics, see the Dell PowerEdge Diagnostics User's Guide.

  • Page 86: When To Use The System Diagnostics

    When to Use the System Diagnostics If a major component or device in the system does not operate properly, component failure may be indicated. As long as the microprocessor and the system's input/output devices (monitor, keyboard, and diskette drive) are functioning, you can use the system diagnostics to help identify the problem. Running the System Diagnostics The system diagnostics is run from the utility partition on your hard drive.

  • Page 87: Using The Custom Test Options

    Using the Custom Test Options When you select Custom Test in the Main Menu window, the Customize window appears and allows you to select the device(s) to be tested, select specific options for testing, and view the test results. Selecting Devices for Testing The left side of the Customize window lists devices that can be tested.
  • Page 88 Running the System Diagnostics...

  • Page 89: Jumpers And Connectors

    Jumpers and Connectors This section provides specific information about the system jumpers. It also provides some basic information on jumpers and switches and describes the connectors on the various boards in the system. System Board Jumpers Figure 6-1 shows the location of the configuration jumpers on the system board. Table 6-1 lists the jumper settings.

  • Page 90: Disabling A Forgotten Password

    Table 6-1. System Board Jumper Settings Jumper Setting (default) PWRD_EN (default) NVRM_CLR NOTE: For the full name of an abbreviation or acronym used in this table, see the "Glossary" on page 121. Disabling a Forgotten Password The system's software security features include a system password and a setup password, which are discussed in detail in "Using the System Setup Program"...
  • Page 91 7 Turn off the system, including any attached peripherals, and disconnect the system from the electrical outlet. 8 Open the system. See "Opening and Closing the System" on page 38. 9 Install the jumper plug on the password jumper. 10 Lower the memory module shroud. 11 Close the system.

  • Page 92: System Board Connectors

    System Board Connectors See Figure 6-2 and Table 6-2 for the location and description of system board connectors. Figure 6-2. System Board Connectors Jumpers and Connectors...
  • Page 93 Table 6-2. System Board Connectors Connector RISER DIMM5 DIMM6 DIMM7 DIMM8 CPU2 DIMM1 DIMM2 DIMM3 DIMM4 FAN_MOD2 CPU1 FAN_MOD1 CTRL_PNL POWER1 SATA_B SATA_A BATTERY POWER2 NVRM_CLR PWRD_EN NOTE: For the full name of an abbreviation or acronym used in this table, see the "Glossary" on page 121. Description Riser board connector Memory module connector, slot 5...

  • Page 94: Riser Boards

    Riser Boards This system supports a riser board with one PCIe expansion slot (Figure 6-3), or a riser board with one PCI-X expansion slot (Figure 6-4). Figure 6-3. PCIe Riser Board Figure 6-4. PCI-X Riser Board Jumpers and Connectors...

  • Page 95: Getting Help

    When prompted by Dell's automated telephone system, enter your Express Service Code to route the call directly to the proper support personnel. If you do not have an Express Service Code, open the Dell Accessories folder, double-click the Express Service Code icon, and follow the directions.

  • Page 96: Autotech Service

    See the contact information for your region. Automated Order-Status Service To check on the status of any Dell™ products that you have ordered, you can go to support.dell.com, or you can call the automated order-status service. A recording prompts you for the information needed to locate and report on your order.

  • Page 97: Dell Enterprise Training And Certification

    If you need information about additional products available from Dell, or if you would like to place an order, visit the Dell website at www.dell.com. For the telephone number to call to speak to a sales specialist, see the contact information for your region.

  • Page 98: Before You Call

    Remember to fill out the Diagnostics Checklist. If possible, turn on your system before you call Dell for technical assistance and call from a telephone at or near the computer. You may be asked to type some commands at the keyboard, relay detailed information during operations, or try other troubleshooting steps possible only at the computer system itself.
  • Page 99 Programs and versions: See your operating system documentation to determine the contents of the system’s start-up files. If possible, print each file. Otherwise, record the contents of each file before calling Dell. Description of problem and troubleshooting procedures you performed:...

  • Page 100: Contacting Dell

    In certain countries, support specific to Dell XPS™ portable computers is available at a separate telephone number listed for participating countries. If you do not see a telephone number listed that is specific for XPS portable computers, you may contact Dell through the support number listed and your call will be routed appropriately.
  • Page 101 Country Code: 43 Home/Small Business Sales City Code: 1 Home/Small Business Fax Home/Small Business Customer Care Preferred Accounts/Corporate Customer Care Support for XPS Home/Small Business Support for all other Dell computers Preferred Accounts/Corporate Support Switchboard Bahamas Website: www.dell.com.bs E-mail: la-techsupport@dell.com...
  • Page 102 E-mail: la-techsupport@dell.com General Support Belgium (Brussels) Website: support.euro.dell.com International Access Code: 00 Tech Support for XPS Country Code: 32 Tech Support for all other Dell computers City Code: 2 Tech Support Fax Customer Care Corporate Sales Switchboard Bermuda Website: www.dell.com/bm E-mail: la-techsupport@dell.com...
  • Page 103 Country (City) International Access Code Country Code City Code Canada (North York, Ontario) Online Order Status: www.dell.ca/ostatus International Access Code: 011 Website: support.ca.dell.com AutoTech (automated Hardware and Warranty Support) Customer Service (Home/Home Office) Customer Service (small/med./large business, government) Customer Service (printers, projectors, televisions,...
  • Page 104 City Code: 592 Customer Care E-mail: customer_cn@dell.com Technical Support Fax Technical Support (XPS) Technical Support (Dimension and Inspiron) Technical Support (OptiPlex, Latitude, and Dell Precision) Technical Support (servers and storage) Technical Support (projectors, PDAs, switches, routers, and so on) Technical Support (printers)
  • Page 105 Switchboard Denmark (Copenhagen) Website: support.euro.dell.com International Access Code: 00 Technical Support for XPS Country Code: 45 Technical Support for all other Dell computers Customer Care (Relational) Home/Small Business Customer Care Switchboard (Relational) Switchboard Fax (Relational) Switchboard (Home/Small Business) Switchboard Fax (Home/Small Business) Dominica Website: www.dell.com/dm...
  • Page 106 International Access Code: 00 Home and Small Business Country Code: 33 Technical Support for XPS City Codes: (1) (4) Technical Support for all other Dell computers Customer Care Switchboard Switchboard (calls from outside of France) Sales Fax (calls from outside of France)
  • Page 107 International Access Code: 00 E-mail: tech_support_central_europe@dell.com Country Code: 49 Technical Support for XPS City Code: 69 Technical Support for all other Dell computers Home/Small Business Customer Care Global Segment Customer Care Preferred Accounts Customer Care Large Accounts Customer Care Public Accounts Customer Care...
  • Page 108 International Access Code: 001 Technical Support E-mail: support.dell.com.cn/email Country Code: 852 Technical Support (XPS) Technical Support (Dimension and Inspiron) Technical Support (OptiPlex, Latitude, and Dell Precision) Technical Support (servers and storage) Technical Support (projectors, PDAs, switches, routers, and so on) Customer Care...
  • Page 109 Home User Customer Care Small Business Customer Care Corporate Customer Care Technical Support Technical Support for XPS computers only Technical Support for all other Dell computers General Fax/Sales Fax Switchboard U.K. Customer Care (dial within U.K. only) Corporate Customer Care (dial within U.K. only) U.K.
  • Page 110 Technical Support (Dimension and Inspiron) Technical Support outside of Japan (Dimension and Inspiron) Technical Support (Dell Precision, OptiPlex, and Latitude) Technical Support outside of Japan (Dell Precision, OptiPlex, and Latitude) Technical Support (Dell PowerApp™, Dell PowerEdge™, Dell PowerConnect™, and Dell PowerVault™)
  • Page 111 Country (City) International Access Code Country Code City Code Korea (Seoul) E-mail: krsupport@dell.com International Access Code: 001 Support Country Code: 82 Technical Support (XPS) City Code: 2 Support (Dimension, PDA, Electronics, and Accessories) Sales Switchboard Latin America Customer Technical Support (Austin, Texas, U.S.A.)
  • Page 112 City Code Malaysia (Penang) Website: support.ap.dell.com International Access Code: 00 Technical Support (XPS) Country Code: 60 Technical Support (Dell Precision, OptiPlex, and Latitude) City Code: 4 Technical Support (Dimension, Inspiron, and Electronics and Accessories) Technical Support (PowerApp, PowerEdge, PowerConnect, and PowerVault)
  • Page 113 City Code Netherlands (Amsterdam) Website: support.euro.dell.com International Access Code: 00 Technical Support for XPS Country Code: 31 Technical Support for all other Dell computers City Code: 20 Technical Support Fax Home/Small Business Customer Care Relational Customer Care Home/Small Business Sales...
  • Page 114 Website: www.dell.com/kn E-mail: la-techsupport@dell.com General Support St. Lucia Website: www.dell.com/lc E-mail: la-techsupport@dell.com General Support St. Vincent and the Grenadines Website: www.dell.com/vc E-mail: la-techsupport@dell.com General Support Getting Help Department Name or Service Area, Website and E-Mail Address Area Codes, Local Numbers, and...
  • Page 115 International Access Code: 005 Website: support.ap.dell.com Country Code: 65 Technical Support (XPS) Technical Support (Dimension, Inspiron, and Electronics and Accessories) Technical Support (OptiPlex, Latitude, and Dell Precision) Technical Support (PowerApp, PowerEdge, PowerConnect, and PowerVault) Customer Care Transaction Sales Corporate Sales Slovakia (Prague) Website: support.euro.dell.com...
  • Page 116 Sweden (Upplands Vasby) Website: support.euro.dell.com International Access Code: 00 Technical Support for XPS Country Code: 46 Technical Support for all other Dell products City Code: 8 Relational Customer Care Home/Small Business Customer Care Employee Purchase Program (EPP) Support Technical Support Fax...
  • Page 117 Technical Support (servers and storage) Customer Care Transaction Sales Corporate Sales Thailand Website: support.ap.dell.com International Access Code: 001 Technical Support (OptiPlex, Latitude, and Dell Precision) Country Code: 66 Technical Support (PowerApp, PowerEdge, PowerConnect, and PowerVault) Customer Care Corporate Sales Transaction Sales Trinidad/Tobago Website: www.dell.com/tt...
  • Page 118 Country (City) International Access Code Country Code City Code U.K. (Bracknell) Website: support.euro.dell.com International Access Code: 00 E-mail: dell_direct_support@dell.com Country Code: 44 Customer Care website: support.euro.dell.com/uk/en/ECare/form/home.asp City Code: 1344 Sales Home and Small Business Sales Corporate/Public Sector Sales Customer Care...
  • Page 119 Dell Sales Dell Outlet Store (Dell refurbished computers) Software and Peripherals Sales Spare Parts Sales Extended Service and Warranty Sales Dell Services for the Deaf, Hard-of-Hearing, or Speech-Impaired Department Name or Service Area, Website and E-Mail Address ) for Relationship...
  • Page 120 Country (City) International Access Code Country Code City Code U.S. Virgin Islands E-mail: la-techsupport@dell.com General Support Venezuela Website: www.dell.com/ve E-mail: la-techsupport@dell.com General Support Getting Help Department Name or Service Area, Website and E-Mail Address Area Codes, Local Numbers, and Toll-Free Numbers...

  • Page 121: Glossary

    Glossary This section defines or identifies technical terms, abbreviations, and acronyms used in your system documents. A — Ampere(s). AC — Alternating current. ACPI — Advanced Configuration and Power Interface. A standard interface for enabling the operating system to direct configuration and power management. ambient temperature —...
  • Page 122 DNS — Domain Name System. A method of translating Internet domain names, such as www.dell.com, into IP addresses, such as 143.166.83.200. DRAM — Dynamic random-access memory. A system’s RAM is usually made up entirely of DRAM chips.
  • Page 123 expansion-card connector — A connector on the system board or riser board for plugging in an expansion card. F — Fahrenheit. FAT — File allocation table. The file system structure used by MS-DOS to organize and keep track of file ®...
  • Page 124 KB — Kilobyte(s); 1024 bytes. Kbps — Kilobit(s) per second. KBps — Kilobyte(s) per second. key combination — A command requiring you to press multiple keys at the same time (for example, <Ctrl><Alt><Del>). kg — Kilogram(s); 1000 grams. kHz — Kilohertz. KMM —...
  • Page 125 NTFS — The NT File System option in the Windows 2000 operating system. NVRAM — Nonvolatile random-access memory. Memory that does not lose its contents when you turn off your system. NVRAM is used for maintaining the date, time, and system configuration information. parity —...
  • Page 126 9-pin connector. service tag — A bar code label on the system used to identify it when you call Dell for technical support. simple disk volume — The volume of free space on a single dynamic, physical disk.
  • Page 127 UPS — Uninterruptible power supply. A battery-powered unit that automatically supplies power to your system in the event of an electrical failure. USB — Universal Serial Bus. A USB connector provides a single connection point for multiple USB-compliant devices, such as mice and keyboards. USB devices can be connected and disconnected while the system is running.
  • Page 128 Glossary...

  • Page 129: Index

    40 replacing, 41 troubleshooting, 75 cooling shroud removing, 39 replacing, 40 cover closing, 39 opening, 38 Dell contacting, 99-100 diagnostic messages, 22 diagnostics advanced testing options, 87 testing options, 86 when to use, 86 error messages, 23 expansion cards...
  • Page 130 indicators back-panel, 13 front-panel, 11 NIC, 14 power, 13 installing control panel assembly, 62 expansion card, 44 expansion-card riser board, 59 memory modules, 48 optical drive, 54 processor, 50, 52 SAS/SATA hard drives, 56 system board, 64 internal hard drives, 55 IRQs avoiding conflicts, 68 line assignments, 68...
  • Page 131 SATA hard drives, 55 serial I/O device troubleshooting, 71 setup password, 30 assigning, 32 changing, 33 enabling, 32 startup keystrokes, 10 support contacting Dell, 99-100 system closing, 39 opening, 38 system board connectors, 92 installing, 64 jumpers, 89 removing, 63...
  • Page 132 Index...

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