Dell POWEREDGE SC440 Hardware Owner's Manual
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Dell POWEREDGE SC440 Hardware Owner's Manual

Dell computer hardware user manual
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Dell™ PowerEdge™ SC440 Systems
Hardware Owner's Manual
w w w . d e l l . c o m | s u p p o r t . d e l l . c o m

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Summary of Contents for Dell POWEREDGE SC440

  • Page 1 Dell™ PowerEdge™ SC440 Systems Hardware Owner’s Manual w w w . d e l l . c o m | s u p p o r t . d e l l . c o m...
  • Page 2 Trademarks used in this text: Dell, the DELL logo, Inspiron, Dell Precision, Dimension, OptiPlex, Latitude, PowerEdge, PowerVault, PowerApp, PowerConnect, XPS, and Dell OpenManage are trademarks of Dell Inc.; Intel, Pentium, Xeon, and Celeron are registered trademarks of Intel Corporation; Microsoft and Windows are registered trademarks of Microsoft Corporation; EMC is a registered trademark of EMC Corporation.

  • Page 3: Table Of Contents

    Contents About Your System Other Information You May Need Accessing System Features During Startup Front-Panel Features and Indicators Back-Panel Features and Indicators Connecting External Devices NIC Indicator Codes Power Supply Indicators ....... . . Diagnostic Lights .
  • Page 4 Installing System Components Recommended Tools Inside the System Opening the System Closing the System ....... . . Front Drive Bezel Removing the Front Drive Bezel Replacing the Front Drive Bezel...
  • Page 5 Cooling Fans ........Removing the Cooling Fans Replacing the Cooling Fans System Battery .
  • Page 6 Troubleshooting a Hard Drive Troubleshooting a SAS RAID Controller Troubleshooting Expansion Cards Troubleshooting the Microprocessor Running the System Diagnostics Using Dell PowerEdge Diagnostics System Diagnostics Features When to Use the System Diagnostics Running the System Diagnostics System Diagnostics Testing Options...
  • Page 7 ......Support Service Dell Enterprise Training and Certification ......
  • Page 8 Contents...

  • Page 9: About Your System

    • Updates are sometimes included with the system to describe changes to the system, software, and/or documentation. NOTE: Always check for updates on support.dell.com and read the updates first because they often supersede information in other documents. About Your System...

  • Page 10: Accessing System Features During Startup

    • Release notes or readme files may be included to provide last-minute updates to the system or documentation or advanced technical reference material intended for experienced users or technicians. Accessing System Features During Startup Table 1-1 describes keystrokes that may be entered during startup to access system features. If your operating system begins to load before you enter the keystroke, allow the system to finish booting, and then restart your system and try again.

  • Page 11: Front-Panel Features And Indicators

    Front-Panel Features and Indicators Figure 1-1 shows the controls, indicators, and connectors located on the system's front panel. Table 1-2 provides component descriptions. Figure 1-1. Front-Panel Features and Indicators Table 1-2. Front-Panel Components Item Component upper 5.25-inch drive lower 5.25-inch drive flex bay hard-drive activity indicator...
  • Page 12 Table 1-2. Front-Panel Components (continued) Item Component USB connectors (2) power button power light network link light diagnostic lights (4) About Your System Icon Description Connects USB 2.0-compliant devices to the system. The power button controls the DC power supply output to the system. NOTE: If you turn off the system using the power button and the system is running an ACPI-compliant operating system, the system performs a...

  • Page 13: Back-Panel Features And Indicators

    Back-Panel Features and Indicators Figure 1-2 shows the controls, indicators, and connectors located on the system's back panel. Figure 1-2. Back-Panel Features and Indicators voltage selection switch USB connectors (5) I/O expansion-card slots (5) Connecting External Devices When connecting external devices to your system, follow these guidelines: •...

  • Page 14: Nic Indicator Codes

    • Always attach an external device while your system and the device are turned off. Next, turn on any external devices before turning on the system (unless the documentation for the device specifies otherwise). See "Using the System Setup Program" on page 27 for information about enabling, disabling, and configuring I/O ports and connectors.

  • Page 15: Power Supply Indicators

    Power Supply Indicators The voltage selection switch on the back panel of the system allows you to select one of two primary voltage inputs. Ensure that the switch is set to the proper voltage according to Table 1-4. Table 1-4. Voltage Selection Switch If your power source is: The voltage selection switch should be set to: 110 V 220 V...

  • Page 16: System Messages

    Table 1-5. Diagnostic Indicator Codes (continued) Code Causes Possible video failure. Diskette drive or hard drive failure. Possible USB failure. No memory modules detected. System board failure. Memory configuration error. Possible system board resource and/or system board hardware failure. Possible system resource configuration error.
  • Page 17 Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product.
  • Page 18 Problems" on page 86 and "Microprocessor" on page 62. See "Troubleshooting Expansion Cards" on page 93. Use only Dell supported processors. See the Getting Started Guide for a list of supported processors. After the operating system is installed, enter the System Setup program and set the OS Install Mode option to Off.
  • Page 19 Table 1-6. System Messages (continued) Message Alert! Previous Shutdown Due to Thermal Event Alert! Uncorrectable Memory Error Previously Detected... Address XXXXXXXX H, Device DIMM_ Y Attachment failed to respond Bad command or file name Bad error-correction code (ECC) on disk read bb / dd / f : Error allocating IRQ for PCI Device bb / dd / f : Error allocating...
  • Page 20 Table 1-6. System Messages (continued) Message Data error Decreasing available memory Diskette drive 0 seek failure Diskette read failure Diskette subsystem reset failed Diskette write protected Drive not ready Error auto-sensing primary master hard disk drive Error auto-sensing primary slave hard disk drive Error auto-sensing secondary master hard disk drive...
  • Page 21 Table 1-6. System Messages (continued) Message General failure Hard-disk configuration error Hard-disk controller failure Hard-disk drive failure Drive x not found: Serial (or Parallel) ATA, SATA- (or PATA-) n NOTE: x is the drive number (0-6) is SATA0-3 or PATA0-1. Insert bootable media Invalid configuration information - please run...
  • Page 22 Table 1-6. System Messages (continued) Message Memory data line failure at address , read value expecting value Memory double word logic failure at address , read value expecting value Memory odd/even logic failure at address , read value expecting value Memory write/read failure at address , read value expecting value...
  • Page 23 Table 1-6. System Messages (continued) Message No boot sector on hard-disk drive No timer tick interrupt Non-system disk or disk error Not a boot diskette Not enough memory or resources. Close some programs and try again. Mixing ECC and non-ECC DIMMs is not supported on this platform Causes...
  • Page 24 Table 1-6. System Messages (continued) Message Operating system not found Please connect USB keyboard/mouse to USB ports on the back of the computer Plug and play configuration error Read fault Requested sector not found The operating system cannot read Reset failed Sector not found Seek error Shutdown failure...

  • Page 25: Warning Messages

    Table 1-6. System Messages (continued) Message Time-of-day clock stopped Time-of-day not set Timer chip counter 2 failed Unexpected interrupt in protected mode Write fault Write fault on selected drive <drive letter> :\ is not accessible. The device is not ready. Warning Messages A warning message alerts you to a possible problem and prompts you to respond before the system continues a task.

  • Page 26: Diagnostics Messages

    Diagnostics Messages When you run system diagnostics, an error message may result. Diagnostic error messages are not covered in this section. Record the message on a copy of the Diagnostics Checklist in "Getting Help" on page 107, and then follow the instructions in that section for obtaining technical assistance. Alert Messages Systems management software generates alert messages for your system.

  • Page 27: Using The System Setup Program

    Using the System Setup Program After you set up your system, run the System Setup program to familiarize yourself with your system configuration and optional settings. Record the information for future reference. You can use the System Setup program to: •...

  • Page 28: Exiting The System Setup Program

    Table 2-1. System Setup Program Navigation Keys Keys Up arrow and down arrow Left arrow and right arrow <+> and <–> keys <Enter> <Esc> NOTE: For most of the options, any changes that you make are recorded but do not take effect until you restart the system.
  • Page 29 Figure 2-1. Main System Setup Program Screen Table 2-2 through Table 2-9 lists the options and descriptions for each group of information fields that appear on the main System Setup program screen. NOTE: The System Setup program defaults are listed under their respective options, where applicable. Table 2-2.
  • Page 30 Table 2-2. System Options (continued) Option Description Memory Info Displays the amount of Installed Memory, Memory Speed, Memory Channel Mode, and a description of the Memory Technology. This option also displays a table that describes the memory size, whether the memory module is ECC capable, single or dual rank, type, and organization for each DIMM socket.
  • Page 31 Table 2-4. Onboard Devices Options Option Description Integrated NIC Enables or disables the integrated Network Interface Controller (NIC). Off disables the controller. On enables the controller. On w/PXE enables the (On default) controller with PXE. On w/RPL enables the controller with RPL. NOTE: on another system, not if you are booting to an operating system on a hard drive in this system.
  • Page 32 Table 2-5. Performance Options (continued) Option Description Limit CPUID Limits the maximum value the processor standard CPUID function will support. Some operating systems will not complete installation when the maximum CPUID is greater than 3. Speed Step If the processor supports Enhanced Speed Step Technology, specifies whether the option is Off or On.
  • Page 33 Table 2-6. Security Options (continued) Option Description Chassis Intrusion Enables or disables the chassis-intrusion detection feature. When set to On-Silent, chassis intrusion is detected but no warning message is (On-Silent default) reported during start-up. When set to On, this field displays DETECTED when the chassis cover has been opened.
  • Page 34 Table 2-8. Maintenance Options Option Description Service Tag Displays the system service tag. If the service tag is corrupted, the system will prompt to enter the correct service tag upon entering the system setup program. SERR Message Controls the SERR message mechanism. By default, this feature is On. NOTE: disabled.

  • Page 35: Password Features

    Password Features NOTICE: The password features provide a basic level of security for the data on your system. If your data requires more security, use additional forms of protection, such as data encryption programs. NOTICE: Anyone can access the data stored on your system if you leave the system running and unattended without having a system password assigned or if you leave your system unlocked so that someone can disable the password by changing a jumper setting.
  • Page 36 The password assignment is not case-sensitive. However, certain key combinations are not valid. If you enter one of these combinations, the system beeps. To erase a character when entering your password, press <Backspace> or the left-arrow key. NOTE: To escape from the field without assigning a system password, press <Esc> at any time prior to completing step 5.

  • Page 37: Using The Admin Password

    4 Press <Enter> twice to enter a new blank password and to confirm the new blank password. 5 Press <Enter> again to continue. The setting changes to Not Set. Changing an Existing System Password 1 Enter the System Setup program. 2 Highlight the System Password option, and press <Enter>...

  • Page 38: Disabling A Forgotten Password

    A change to the Admin Password option becomes effective immediately (restarting the system is not required). By entering the System Password, you can scroll through and view all the screens, but you cannot make changes to the settings for which a lock graphic is displayed in the upper right corner of the option window.

  • Page 39: Installing System Components

    Installing System Components This section describes how to install the following system components: • Front drive bezel • Diskette drive • Optical and tape drives • Hard drives • Expansion cards • SAS controller card • Memory • Microprocessor • Cooling fans •...

  • Page 40: Inside The System

    Inside the System In Figure 3-1, the system cover is opened to provide an interior view of the system. Figure 3-1. Inside the System 5.25-inch drive bays (2) system board heatsink and shroud assembly 8 The system board can accommodate one processor, five expansion cards, and four memory modules. The hard drive bays provide space for up to two SAS or SATA hard drives.

  • Page 41: Opening The System

    Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product.

  • Page 42: Front Drive Bezel

    Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product.

  • Page 43: Replacing The Front Drive Bezel

    3 Slide the lever on the sliding plate in the direction of the arrow until it releases the front drive bezel from its side hinges. See Figure 3-3. 4 Carefully tilt the front drive bezel away from the chassis and lift it out as shown in Figure 3-3. 5 Close the system.

  • Page 44: Replacing An Insert On The Front Drive Bezel

    Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product.

  • Page 45: Installing A Diskette Drive

    Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product.
  • Page 46 3 Unpack the replacement diskette drive, and prepare it for installation. 4 Check the documentation for the drive to verify that it is configured for your system. 5 Remove the front drive bezel. See "Removing the Front Drive Bezel" on page 42. 6 Remove the 3.5-inch insert on the front drive bezel.

  • Page 47: Optical And Tape Drives

    Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product.
  • Page 48 Figure 3-7. Removing and Installing an Optical or Tape Drive sliding plate IDE connector on system board 7 If you are installing another drive in the bay, see "Installing an Optical or Tape Drive" on page 49. 8 If the drive is being permanently removed, install an insert on front drive bezel. See "Replacing an Insert on the Front Drive Bezel"...

  • Page 49: Installing An Optical Or Tape Drive

    Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product.
  • Page 50 Figure 3-8. Installing Optical or Tape Drive Shoulder Screws 8 Gently slide the drive into place until you hear a click or feel the drive securely installed. 9 Attach the power cable to the drive. See Figure 3-7. 10 Attach the data cable: •...

  • Page 51: Hard Drives

    Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product.

  • Page 52: Installing A Hard Drive

    Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product.
  • Page 53 If a replacement hard drive does not have the hard-drive bracket attached, remove the bracket from the old drive. 6 Snap the new drive into the guide bracket. See Figure 3-10. 7 Insert the guide bracket assembly into the drive bay until it snaps into place. See Figure 3-9. Figure 3-10.
  • Page 54 Figure 3-11. Cabling a SATA Hard Drive to the Integrated SATA Controller SATA data cable to system board SATA data cable to hard drive Installing System Components power cable to hard drive SATA hard drives (2)
  • Page 55 Figure 3-12. Cabling a SAS or SATA Hard Drive to a SAS Controller Expansion Card SAS controller card power cable to hard drive hard drive activity indicator cable to SAS controller card 10 Ensure that all connectors are properly cabled and firmly seated. 11 Close the system.

  • Page 56: Expansion Cards

    Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product.

  • Page 57: Installing An Expansion Card

    Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product.

  • Page 58: Sas Controller Expansion Card

    3 To open the card retention door, press the two release tabs inward. See Figure 3-13. 4 If you are installing a new card, remove the filler bracket. NOTE: Keep this bracket in case you need to remove the expansion card. Filler brackets must be installed over empty expansion-card slots to maintain FCC certification of the system.

  • Page 59: Memory Module Upgrade Kits

    Dell. Use only unregistered or unbuffered ECC DDR II memory modules. Table 3-2 illustrates memory configuration guidelines. It is important to follow the slot installation configurations shown here to achieve maximum memory performance.

  • Page 60: Removing A Memory Module

    Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product.
  • Page 61 5 Applying even pressure to both ends of the module, insert the module into the connector and carefully press the module into place. Figure 3-14. Installing and Removing a Memory Module memory module memory module socket ejectors (2) 6 Pull up on the securing clips to lock the module into place. If you insert the module correctly, the securing clips snap into the cutouts at each end of the module.

  • Page 62: Microprocessor

    Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product.
  • Page 63 Figure 3-15. Installing and Removing the Heat Sink heatsink and shroud assembly 2 processor cooling fan assembly bracket Installing System Components captive screws (2)
  • Page 64 5 Open the processor cover by sliding the release lever from under the release lever latch on the socket. Then, pull the lever back to release the processor. See Figure 3-16. Figure 3-16. Installing and Removing a Processor processor release lever latch release lever NOTICE: The retention latch is pressure-loaded.

  • Page 65: Replacing The Processor

    Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product.
  • Page 66 3 Disconnect the fan’s power cable from the system board by depressing the locking tab. See Figure 3-17. 4 If you are removing the smaller card cage fan (see Figure 3-17): Pull up on the single release tab that attaches the fan to the chassis. Slide the fan toward the back panel and lift the fan out.

  • Page 67: Replacing The Cooling Fans

    Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product.

  • Page 68: Installing The System Battery

    5 Press the tab on the battery socket to release the battery, then lift the battery out of the socket. See Figure 3-18. Figure 3-18. Removing and Installing the System Battery battery socket Installing the System Battery 1 Install the new battery with the "+" facing up, and press down until it snaps into place. See Figure 3-18.

  • Page 69: Power Supply

    Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product.

  • Page 70: Installing The Power Supply

    Figure 3-19. Removing the Power Supply power supply release tab cable clamp Installing the Power Supply 1 Attach the cable clamp to the new power supply. 2 Align the power supply mounting holes with the mounting holes on the back panel. 3 Slide the power supply toward the back panel until it snaps into place over the power-supply release tab.

  • Page 71: Chassis Intrusion Switch

    Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product.

  • Page 72: Installing The Chassis Intrusion Switch

    Figure 3-20. Removing and Installing the Chassis Intrusion Switch chassis intrusion switch Installing the Chassis Intrusion Switch 1 Align the chassis intrusion switch with the securing bracket notch. See Figure 3-20. 2 Slide the switch into the securing bracket notch. 3 Connect the switch cable to the INTRUDER connector on the system board.

  • Page 73: Bezel

    Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product.

  • Page 74: Replacing The Bezel

    Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product.

  • Page 75: Removing The I/O Panel Assembly

    Removing the I/O Panel Assembly 1 Turn off the system and attached peripherals, and disconnect the system from the electrical outlet. 2 Open the system. See "Opening the System" on page 41. 3 Remove the heat sink and shroud assembly. See "Removing the Processor" on page 62. Do not remove the processor, however.

  • Page 76: Replacing The I/O Panel Assembly

    Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product.
  • Page 77 • SATA hard-drive data cable(s) from the SATA connector(s) • Intrusion switch cable from the INTRUDER connector 4 Remove all expansion cards and any attached cables. See "Removing an Expansion Card" on page 56. 5 Remove all memory modules. See "Memory" on page 58. NOTE: Record the memory-module socket locations to ensure proper reinstallation of the memory modules.

  • Page 78: Installing The System Board

    9 Carefully route any loose cables away from the edges of the system board. 10 Gently slide the system board toward the front of the system, then lift the system board up and out of the chassis. Installing the System Board 1 After removing the old system board, lower the new system board into the chassis, aligning the I/O ports on the system board with the I/O connector openings on the back panel of the chassis.

  • Page 79: Troubleshooting Your System

    Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product.

  • Page 80: Troubleshooting Irq Assignment Conflicts

    Troubleshooting IRQ Assignment Conflicts Most PCI devices can share an IRQ with another device, but they cannot use an IRQ simultaneously. To avoid this type of conflict, see the documentation for each PCI device for specific IRQ requirements. Table 4-2 lists the IRQ assignments. Table 4-2.

  • Page 81: Troubleshooting The Video Subsystem

    Action 1 Check the system and power connections to the monitor. 2 Run the appropriate online diagnostic test. See "Using Dell PowerEdge Diagnostics" on page 97. If the tests run successfully, the problem is not related to video hardware. If the problem is not resolved, see "Getting Help" on page 107.

  • Page 82: Troubleshooting Basic I/O Problems

    2 If the problem is confined to a particular application, see the application documentation for specific port configuration requirements that the program may require. 3 Run the appropriate online diagnostic test. See "Using Dell PowerEdge Diagnostics" on page 97. If the tests run successfully but the problem persists, see "Getting Help" on page 107.

  • Page 83: Troubleshooting A Nic

    • NIC cannot communicate with network. Action 1 Run the appropriate online diagnostic test. See "Using Dell PowerEdge Diagnostics" on page 97. 2 Check the appropriate indicator on the NIC connector. • If the link indicator does not light, check all cable connections.

  • Page 84: Troubleshooting A Wet System

    Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product.

  • Page 85: Troubleshooting The System Battery

    Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product.

  • Page 86: Troubleshooting Power Supply

    Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product.

  • Page 87: Troubleshooting A Fan

    Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product.
  • Page 88 Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product.

  • Page 89: Troubleshooting A Diskette Drive

    Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product.

  • Page 90: Troubleshooting An Optical Drive

    Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product.

  • Page 91: Troubleshooting An Ide Tape Drive

    Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product.

  • Page 92: Troubleshooting A Sas Raid Controller

    This troubleshooting procedure can destroy data stored on the hard drive. Before you proceed, back up all files on the hard drive. 1 Run the appropriate online diagnostics test. See "Using Dell PowerEdge Diagnostics" on page 97. Depending on the results of the diagnostics test, proceed as needed through the following steps.

  • Page 93: Troubleshooting Expansion Cards

    Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product.
  • Page 94 Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product.

  • Page 95: Troubleshooting The Microprocessor

    Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product.
  • Page 96 Troubleshooting Your System...

  • Page 97: Running The System Diagnostics

    The files required to run PowerEdge Diagnostics for systems running supported Microsoft and Linux operating systems are available at support.dell.com and on the CDs that came with your system. For information about using diagnostics, see the Dell PowerEdge Diagnostics User's Guide.

  • Page 98: When To Use The System Diagnostics

    When to Use the System Diagnostics If a major component or device in the system does not operate properly, component failure may be indicated. As long as the microprocessor and the system's input/output devices (monitor, keyboard, and diskette drive) are functioning, you can use the system diagnostics to help identify the problem. Running the System Diagnostics The system diagnostics is run from the utility partition on your hard drive.

  • Page 99: Selecting Devices For Testing

    Selecting Devices for Testing The left side of the Customize window lists devices that can be tested. Devices are grouped by device type or by module, depending on the option you select. Click the (+) next to a device or module to view its components.
  • Page 100 Running the System Diagnostics...

  • Page 101: Jumpers And Connectors

    Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product.
  • Page 102 Figure 6-1. System Board Jumpers Table 6-1. System Board Jumper Settings Jumper Setting PSWD (default) The password feature is enabled. RTCRST (default) The configuration settings in NVRAM are retained at system Jumpers and Connectors Description The password feature is disabled. boot.

  • Page 103: System Board Connectors

    Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product.

  • Page 104: Disabling A Forgotten Password

    Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product.
  • Page 105 3 Move the PSWD jumper to the disabled position. See Figure 6-1 to locate the password jumper on the system board. 4 Close the system. See "Closing the System" on page 41. 5 Reconnect the system to the electrical outlet, and turn on the system. The existing passwords are not disabled (erased) until the system boots with the password jumper plug removed.
  • Page 106 Jumpers and Connectors...

  • Page 107: Getting Help

    2 Run the system diagnostics and record any information provided. 3 Make a copy of the Diagnostics Checklist (see "Diagnostics Checklist" on page 111), and fill it out. 4 Use Dell's extensive suite of online services available at Dell Support at support.dell.com for help with installation and troubleshooting procedures.

  • Page 108: Autotech Service

    See the contact information for your region. Automated Order-Status Service To check on the status of any Dell™ products that you have ordered, you can go to support.dell.com, or you can call the automated order-status service. A recording prompts you for the information needed to locate and report on your order.

  • Page 109: Dell Enterprise Training And Certification

    Product Information If you need information about additional products available from Dell, or if you would like to place an order, visit the Dell website at www.dell.com. For the telephone number to call to speak to a sales specialist, see the contact information for your region.

  • Page 110: Before You Call

    Remember to fill out the Diagnostics Checklist (see "Diagnostics Checklist" on page 111). If possible, turn on your system before you call Dell for technical assistance and call from a telephone at or near the computer. You may be asked to type some commands at the keyboard, relay detailed information during operations, or try other troubleshooting steps possible only at the computer system itself.
  • Page 111 Programs and versions: See your operating system documentation to determine the contents of the system’s start-up files. If possible, print each file. Otherwise, record the contents of each file before calling Dell. Error message, beep code, or diagnostic code: Description of problem and troubleshooting procedures you performed:...

  • Page 112: Contacting Dell

    If you do not see a telephone number listed that is specific for XPS computers, you may contact Dell through the support number listed and your call will be routed appropriately. When you need to contact Dell, use the electronic addresses, telephone numbers, and codes provided in the following table.
  • Page 113 Country Code: 43 Home/Small Business Sales City Code: 1 Home/Small Business Fax Home/Small Business Customer Care Preferred Accounts/Corporate Customer Care Support for XPS Home/Small Business Support for all other Dell computers Preferred Accounts/Corporate Support Switchboard Bahamas Website: www.dell.com.bs E-mail: la-techsupport@dell.com...
  • Page 114 Country Code City Code Belgium (Brussels) Website: support.euro.dell.com International Access Code: 00 Tech Support for XPS Country Code: 32 Tech Support for all other Dell computers City Code: 2 Tech Support Fax Customer Care Corporate Sales Switchboard Bermuda Website: www.dell.com/bm E-mail: la-techsupport@dell.com...
  • Page 115 Country (City) International Access Code Country Code City Code Canada (North York, Ontario) Online Order Status: www.dell.ca/ostatus International Access Code: 011 AutoTech (automated Hardware and Warranty Support) Customer Service (Home Sales/Small Business) Customer Service (med./large business, government) Customer Service (printers, projectors, televisions,...
  • Page 116 Country Code: 86 Technical Support E-mail: cn_support@dell.com City Code: 592 Customer Care E-mail: customer_cn@dell.com Technical Support Fax Technical Support (Dell™ Dimension™ and Inspiron) Technical Support (OptiPlex™, Latitude™, and Dell Precision™) Technical Support (servers and storage) Technical Support (projectors, PDAs, switches,...
  • Page 117 Switchboard Denmark (Copenhagen) Website: support.euro.dell.com International Access Code: 00 Technical Support for XPS Country Code: 45 Technical Support for all other Dell computers Customer Care (Relational) Home/Small Business Customer Care Switchboard (Relational) Switchboard Fax (Relational) Switchboard (Home/Small Business) Switchboard Fax (Home/Small Business) Dominica Website: www.dell.com/dm...
  • Page 118 International Access Code: 00 Home and Small Business Country Code: 33 Technical Support for XPS City Codes: (1) (4) Technical Support for all other Dell computers Customer Care Switchboard Switchboard (calls from outside of France) Sales Fax (calls from outside of France)
  • Page 119 International Access Code: 00 E-mail: tech_support_central_europe@dell.com Country Code: 49 Technical Support for XPS City Code: 69 Technical Support for all other Dell computers Home/Small Business Customer Care Global Segment Customer Care Preferred Accounts Customer Care Large Accounts Customer Care Public Accounts Customer Care...
  • Page 120 Hong Kong Website: support.ap.dell.com International Access Code: 001 Technical Support E-mail: HK_support@Dell.com Country Code: 852 Technical Support (Dimension and Inspiron) Technical Support (OptiPlex, Latitude, and Dell Precision) Technical Support (PowerApp™, PowerEdge™, PowerConnect™, and PowerVault™) Customer Care Large Corporate Accounts Global Customer Programs...
  • Page 121 Home User Customer Care Small Business Customer Care Corporate Customer Care Technical Support Technical Support for XPS computers only Technical Support for all other Dell computers General Fax/Sales Fax Switchboard U.K. Customer Care (dial within U.K. only) Corporate Customer Care (dial within U.K. only) U.K.
  • Page 122 Technical Support (Dimension and Inspiron) Technical Support outside of Japan (Dimension and Inspiron) Technical Support (Dell Precision, OptiPlex, and Latitude) Technical Support outside of Japan (Dell Precision, OptiPlex, and Latitude) Technical Support (PDAs, projectors, printers, routers) Technical Support outside of Japan (PDAs,...
  • Page 123 Country (City) International Access Code Country Code City Code Korea (Seoul) E-mail: krsupport@dell.com International Access Code: 001 Support Country Code: 82 Support (Dimension, PDA, Electronics and Accessories) City Code: 2 Sales Switchboard Latin America Customer Technical Support (Austin, Texas, U.S.A.) Customer Service (Austin, Texas, U.S.A.)
  • Page 124 International Access Code Country Code City Code Malaysia (Penang) Website: support.ap.dell.com International Access Code: 00 Technical Support (Dell Precision, OptiPlex, and Latitude) Country Code: 60 Technical Support (Dimension, Inspiron, and City Code: 4 Electronics and Accessories) Technical Support (PowerApp, PowerEdge,...
  • Page 125 City Code Netherlands (Amsterdam) Website: support.euro.dell.com International Access Code: 00 Technical Support for XPS Country Code: 31 Technical Support for all other Dell computers City Code: 20 Technical Support Fax Home/Small Business Customer Care Relational Customer Care Home/Small Business Sales...
  • Page 126 Website: www.dell.com/kn E-mail: la-techsupport@dell.com General Support St. Lucia Website: www.dell.com/lc E-mail: la-techsupport@dell.com General Support St. Vincent and the Grenadines Website: www.dell.com/vc E-mail: la-techsupport@dell.com General Support Getting Help Department Name or Service Area, Website and E-Mail Address Area Codes, Local Numbers, and...
  • Page 127 Singapore or Malaysia only. International Access Code: 005 Website: support.ap.dell.com Country Code: 65 Technical Support (Dimension, Inspiron, and Electronics and Accessories) Technical Support (OptiPlex, Latitude, and Dell Precision) Technical Support (PowerApp, PowerEdge, PowerConnect, and PowerVault) Customer Care Transaction Sales...
  • Page 128 Sweden (Upplands Vasby) Website: support.euro.dell.com International Access Code: 00 Technical Support for XPS Country Code: 46 Technical Support for all other Dell products City Code: 8 Relational Customer Care Home/Small Business Customer Care Employee Purchase Program (EPP) Support Technical Support Fax...
  • Page 129 Technical Support (PowerApp, PowerEdge, PowerConnect, and PowerVault) Customer Care Transaction Sales Corporate Sales Thailand Website: support.ap.dell.com International Access Code: 001 Technical Support (OptiPlex, Latitude, and Dell Precision) Country Code: 66 Technical Support (PowerApp, PowerEdge, PowerConnect, and PowerVault) Customer Care Corporate Sales Transaction Sales Trinidad/Tobago Website: www.dell.com/tt...
  • Page 130 Country (City) International Access Code Country Code City Code U.K. (Bracknell) Website: support.euro.dell.com International Access Code: 00 E-mail: dell_direct_support@dell.com Country Code: 44 Customer Care website: support.euro.dell.com/uk/en/ECare/form/home.asp City Code: 1344 Sales Home and Small Business Sales Corporate/Public Sector Sales Customer Care...
  • Page 131 Dell Sales Dell Outlet Store (Dell refurbished computers) Software and Peripherals Sales Spare Parts Sales Extended Service and Warranty Sales Dell Services for the Deaf, Hard-of-Hearing, or Speech-Impaired Department Name or Service Area, Website and E-Mail Address ) for Relationship...
  • Page 132 Country (City) International Access Code Country Code City Code U.S. Virgin Islands E-mail: la-techsupport@dell.com General Support Venezuela Website: www.dell.com/ve E-mail: la-techsupport@dell.com General Support Getting Help Department Name or Service Area, Website and E-Mail Address Area Codes, Local Numbers, and Toll-Free Numbers...

  • Page 133: Glossary

    Glossary This section defines or identifies technical terms, abbreviations, and acronyms used in your system documents. A — Ampere(s). AC — Alternating current. ACPI — Advanced Configuration and Power Interface. A standard interface for enabling the operating system to direct configuration and power management. ambient temperature —...
  • Page 134 DNS — Domain Name System. A method of translating Internet domain names, such as www.dell.com, into IP addresses, such as 143.166.83.200. DRAM — Dynamic random-access memory. A system’s RAM is usually made up entirely of DRAM chips.
  • Page 135 expansion-card connector — A connector on the system board or riser board for plugging in an expansion card. F — Fahrenheit. FAT — File allocation table. The file system structure used by MS-DOS to organize and keep track of file ®...
  • Page 136 KBps — Kilobyte(s) per second. key combination — A command requiring you to press multiple keys at the same time (for example, <Ctrl><Alt><Del>). kg — Kilogram(s); 1000 grams. kHz — Kilohertz. KMM — Keyboard/monitor/mouse. KVM — Keyboard/video/mouse. KVM refers to a switch that allows selection of the system from which the video is displayed and for which the keyboard and mouse are used.
  • Page 137 NVRAM — Nonvolatile random-access memory. Memory that does not lose its contents when you turn off your system. NVRAM is used for maintaining the date, time, and system configuration information. parity — Redundant information that is associated with a block of data. partition —...
  • Page 138 9-pin connector. service tag — A bar code label on the system used to identify it when you call Dell for technical support. simple disk volume — The volume of free space on a single dynamic, physical disk.
  • Page 139 TOE — TCP/IP offload engine. A technology to improve data-transfer performance over IP networks by allowing the operating system to offload all TCP/IP traffic to specialized hardware on the network adapter, while leaving TCP/IP control decisions to the host server. UNIX —...
  • Page 140 Glossary...

  • Page 141: Index

    USB, 11, 13 video, 13 cooling fans installing, 67 removing, 65 replacing, 67 troubleshooting, 87 damaged systems troubleshooting, 84 Dell contacting, 112 diagnostics advanced testing options, 98 testing options, 98 when to use, 98 DIMM sockets, 58 diskette drive installing, 45...
  • Page 142 front-panel, 11 hard drive installing, 52 removing, 51 troubleshooting, 91 I/O panel installing, 76 removing, 74 replacing, 76 indicators back-panel, 13 front-panel, 11 NIC, 14 insert on front drive bezel removing, 43 replacing, 44 installing 5.25-inch drive, 49 bezel, 74 CD/DVD drive, 49 chassis intrusion switch, 72 cooling fans, 67...
  • Page 143 13 troubleshooting, 82 setup password features, 35 startup accessing system features, 10 status messages systems management, 16 support contacting Dell, 112 system closing, 41 opening, 41 system battery removing, 67 system board connectors, 103 installing, 78 jumpers, 101...
  • Page 144 NIC, 83 power supply, 86 SAS controller card, 92 serial port, 82 start-up routine, 79 system battery, 85 system cooling, 86 tape drive, 91 USB device, 82 video, 81 wet system, 84 upgrade kits memory, 59 USB device connectors (back panel), 13 connectors (front panel), 11 troubleshooting, 82 video...

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