Trouble Shooting - Pelpro FPP, IPP Owner's Manual

Proper cleaning, maintenance and the use of quality pellets will prevent the more common stove operational
problems. However, when your stove is simply operating poorly or not at all, the following trouble shooting tips may
be helpful.
WARNING: Disconnect the electrical cord prior to opening the sides of your stove for any inspection, cleaning,
maintenance or service work. NEVER perform any inspection, cleaning, maintenance or service on a HOT STOVE.
PROBLEM
Orange, lazy
flame.
Window soots.
Pellets build up
in burn grate.
Fire goes out.
Fans will not run
when START
button is pushed.
Pellets will
not feed.
Stove runs 30
minutes then
shuts off.
Fans do not shut
off when stove
cools down.
Ash and/or
pellet dust
in the house
CAUTION: The electrical, auger and heat control components of your stove are not owner serviceable. Contact
your local Specialty Retailer, Certified HVAC Service Depot, or Dansons Group Inc. Customer Service
Department at 1-866-456-9269 for proper diagnosis of problems and service of those components.
Note:
There may be a charge for all travel, labor and parts on service calls.
Can
adian Comfort Industries
Copyright 2004
T
ROUBLE
SOLUTION
* Clean out the burn grate and burn pot.
* Check the ash traps, clean as needed.
* Check exhaust system, clean as needed.
* Check outside air and exhaust screens, unplug if necessary.
* Check to make sure the main door and ash door are tightly closed.
* Check main and ash door gaskets, replace if worn.
* Check pellet. Replace if moist, wet, dirty or high in ash or "fines".
* Check with Dansons Customer Service .
* Check to see that your stove is plugged in and electricity is flowing
from the electrical outlet.
* Check with Dansons Customer Service .
* Hopper is empty, fill the hopper.
* Fuel switch has not been pushed to "on".
* Auger system or controls need service.
* Exhaust system is plugged. Clean chimney.
* Check with Dansons Customer Service .
* Start up fire did not catch, light new fire.
* Check with Dansons Customer Service .
* Check with Dansons Customer Service .
* Check and correct any leaks in the exhaust system.
* Take more care in handling ashes, cleaning the window glass,
opening the doors slower and pouring pellets into the hopper.
* Check with Dansons Customer Service .
V04
www.pelprostoves.com
S
HOOTING
35
PELPRO OWNERS MANUAL
Dansons Group Inc.