Motorola T720 CDMA Manual page 31

Troubleshooting
Check these questions first if you have problems with your
phone. If you need additional help, contact the Motorola
Customer Call Center at 1-800-331-6456 (USA) or
1-800-461-4575 (Canada).
Question Answer
M #
Is your phone Press
set up your phone number, contact your
correctly? service provider.
Is your battery The battery level indicator should
charged? Do [ have at least one segment \
you see in showing (
the display? recharge your battery as
described in your Start Here
guide.
Does the Make sure that your antenna is
handset have fully extended. The signal strength
a signal? Do 0 indicator should have at least one
you see in segment showing (
the display? not, move to an area with a
stronger signal to use your phone.
Is the earpiece While on a call, press the upper
volume too volume key on the side of your
low? phone.
Is the other Make sure that your antenna is
party unable fully extended and that your
to hear you? phone is not muted. Press
+
UNMUTE
(
unmute the phone.
Also, make sure that your phone's
microphone is not blocked by its
carrying case or a sticker.
Has the phone Dropping your phone, getting it
been wet, or using a non-Motorola
damaged, battery or battery charger can
dropped, or damage the phone. The phone's
gotten wet? limited warranty does not cover
liquid damage or damage caused
Was a
from using non-Motorola
non-Motorola
accessories.
battery or
battery
charger used?
The following refer to specific problems:
Problem Solution
My phone was Report a stolen phone to the
stolen. To police and to your service provider
whom should I (the company that sends you your
report this? monthly wireless service bill).
I forgot my See your Start Here guide for
password. information about what to do if you
forget a code or password.
. If you do not see
). If it does not,
1
). If it does
) if necessary to
Problem Solution
I pressed the Be sure to press and hold
power key, but power key) until the display
nothing appears and you hear an alert.
happened. This could take several seconds. If
nothing happens, check that a
charged battery is installed.
The display Enter the factory-preset unlock
says: Enter
code (1234), or the last four digits
Unlock Code
. of your phone number. If this fails,
How do I call your service provider (the
unlock my company that sends you your
phone? monthly wireless service bill).
My phone asks The application you want is
for an unlock locked. If you do not know the
code when I unlock code, see your Start Here
try to open a guide.
feature.
Y
My phone If you see
does not ring. display, then the ringer is turned
off. To change the ring style, see
your Start Here guide.
Also, the ringer may be set to
Silent
even though your phone is
set to an audible ring style. To set
an audible alert, see your Start
Here guide.
I tried to place Your call did not reach the
a call and wireless system. You may have
heard an dialed the number too soon after
alternating turning the phone on. Wait until
the display says Ready before
high/low tone.
making a call.
I cannot send/ Make sure that your antenna is
receive calls. fully extended and that you have a
phone signal (the signal strength
indicator should have at least one
segment showing). Avoid
electrical or radio interference,
and obstructions such as bridges,
parking garages, or tall buildings.
Your phone also may have the
Restrict Calls
If you know the unlock code, you
can change this setting in the
security menu (
> Security ).
P
(the
Z
or in the
feature turned on.
M
> Settings
29