Customer Service - Bose 3.2.1 GSX Owner's Manual

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Problem
Radio does not work
or has poor reception
DVD or CD does not
play
FM sound is distorted
Sound is distorted
Picture is black and
white or rolling
Forgot your password
"NO LABEL" appears
on the media center dis-
play when using the
Stored CD source
"BUSY PROCESSING
CDs" appears on the
media center display
and it won't let me store
any more CDs

Customer service

Français
What to do
• Make sure antennas are connected properly.
• Move AM antenna at least 20 inches (50 cm) from the media center.
• Adjust antenna position to improve reception.
• AM antenna must be upright.
• Move antennas farther from TV or other electronic equipment.
• You may be in an area of weak signal coverage.
• Check to see if the Play symbol in the display is lit.
• After pressing the CD/DVD button, wait a few seconds before pressing Play.
• Make sure the disc is properly inserted (label-side up).
• Eject the disc and try loading it again.
• There may be dirt or dust on the disc. Clean the disc. See "Cleaning discs" on page 64.
• The disc may be defective. Try another disc.
• Make sure region codes for both the DVD and player match. See "Check for region code
compatibility" page 5.
• Adjust antenna position to reduce interference.
• Make sure speaker cables are not damaged and the connections are secure.
• Reduce the output level from any external audio devices connected to the music center.
• Reduce the input level setting for the connected device in the system menu.
• Check the video cable connections.
• Check the Video Format setting and change to appropriate setting (NTSC or PAL).
See "Video options" on page 59.
• Enter the password 2673 to unlock DVD access.
• The uMusic system uses a catalog of music information to identify and classify the CDs
you store. A recent CD release might not be in the catalog. To receive music information
updates, be sure to register your system.
• Manually enter information using the edit screen (page 56).
• When you store a CD, the tracks are first placed in a holding area which can hold up to 10
CDs. This message appears if this holding area is full. Wait 30 minutes and try again.
For additional help in solving problems, contact Bose
address list included in the carton.
T
ROUBLESHOOTING
® Customer Service. Refer to the
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