If You Need Service Or Assistance - KitchenAid Superba KSRS22Q Use And Care Manual

If Yoi/i Need Service or Assisiance
Follow These Steps
1. If the refrigerator should fail to
operate, review the following list
before calling your dealer. You
could save the cost of a service
call.
If the refrigerator will not operate:
• Is the electric cord plugged in?
• Is a house fuse blown or circuit
breaker tripped?
• Is the Refrigerator Control in the
off
position?
If the refrigerator makes
unfamiliar sounds:
• New features on your
refrigerator make new sounds.
You may be hearing air flowing
from fans, timer clicks for the
defrosting cycle, or defrost water
draining into the defrost pan.
See page 15.
If there is water in the defrost
pan;
•This Is normal in hot, muggy
weather. The pan can even be
half full. Make sure the
refrigerator is level so the pan
does not overflow.
If the lights are not working:
• Is a house fuse blown or circuit
breaker tripped?
• Is a light bulb burned out? See
instructions for changing light bulbs
on page 11.
If the motor seems to run too
long:
• The motor naturally runs longer
on hot days or if the room is
warm, as well as when a large
amount of food has been put
into the refrigerator or the doors
have been opened a lot.
2. If the problem is not due to one
of the above items:*
•Call KitchenAid Consumer
Relations, TOLL-FREE:
1
-
800
-
422-1230
and talk with one of our trained
consultants. The consultant can
instruct you in how to obtain
satisfactory operation from your
appliance or, if service is
necessary, recommend a
qualified service company in your
area.
• If you prefer, write to:
Consumer Relations Department
KitchenAid
P.O. Box 558
St. Joseph, Ml 49085-0558
Please include a daytime phone
number in your correspondence.
3. If you need service:*
•Call your dealer or the repair
service he recommends.
•All service should be handled
locally by the dealer from whom
you purchased the unit or an
authorized KitchenAid servicer.
•If you are unable to obtain the
name of a local authori
2
;ed
KitchenAid servicer, call our
service assistance number (see
Step 2).
4. If you are not satisfied with the
action taken:*
• Contact the Major Appliance
Consumer Action Panel (MACAP).
MACAP is a group of
independent consumer experts
that voices consumer views at the
highest levels of the major
appliance industry.
• Contact MACAP only when the
dealer, authorized servicer, or
KitchenAid have failed to resolve
your problem.
Major Appliance Consumer
Action Panel
20 North Wacker Drive
Chicago, IL 60606
•MACAP will in turn inform us of
your action.
* When requesting assistance,
please provide: Model Number,
Serial Number, Date of Purchase
and a complete description of the
problem. This information is
needed in order to better respond
to your request.
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