Sony XAV-AX3700 Help Manual
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Sony XAV-AX3700 Help Manual

Sony XAV-AX3700 Help Manual

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Help Guide
In-Car Receiver
XAV-AX3700
Use this manual if you encounter any problems, or have any questions.
Note: The unit sold in some countries/regions may differ from the picture above.
Getting Started
Guide to Parts and Controls
Main Unit
Screen Displays
Performing Initial Settings
Using Apple CarPlay
Using Apple CarPlay
Preparing a BLUETOOTH Device
Pairing and Connecting with a Bluetooth® Device
Connecting with a Paired BLUETOOTH Device
Using a Rear View Camera
1

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Summary of Contents for Sony XAV-AX3700

  • Page 1 Help Guide In-Car Receiver XAV-AX3700 Use this manual if you encounter any problems, or have any questions. Note: The unit sold in some countries/regions may differ from the picture above. Getting Started Guide to Parts and Controls Main Unit Screen Displays...

  • Page 2: Smartphone Connection

    Listening to the Radio Listening to the Radio Tuning Using Radio Option Functions Listening to the SiriusXM Radio (XAV-AX3700(UC)) Listening to the SiriusXM Radio Tuning Channels for SiriusXM Tuning the Channel by Inputting its Channel Number Tuning the Channel by TuneScan™...

  • Page 3: Additional Information

    iDataLink Maestro Getting iDataLink Maestro Ready Using iDataLink Maestro Settings Basic Setting Operation Device Connection Sound Customize Application System Additional Information Canceling the Demonstration Mode Sorting Apps on the Apps Area (Favorite) Updating the Software Precautions Supported Formats for USB Playback About iPhone Notice on License Specifications...
  • Page 4 A suffix such as “-2”, “-3”, ... appears after the name of the device on [Device Connection]. Radio The radio reception is poor. / Static noise occurs. The stations cannot be received. (XAV-AX3700(E17)) Picture There is no picture or picture noise occurs.
  • Page 5 Cannot pair. The BLUETOOTH function cannot be operated. No sound is output from the car speakers during a handsfree call. SiriusXM Connect Vehicle Tuner (XAV-AX3700(UC)) A mature channel is not blocked although parental control setting has been made. Apple CarPlay The Apple CarPlay icon does not appear on the HOME screen.

  • Page 6: Main Unit

    [Custom Button]. (previous/next) Functions differently depending on the selected source: [Radio]: select a preset station. [SiriusXM]: select a preset channel. (XAV-AX3700(UC)) [USB]: move to the previous/next content. [Bluetooth Audio]: move to the previous/next content. [Apple CarPlay]: move to the previous/next content.
  • Page 7 Screen Displays 5-057-447-11(1) Copyright 2024 Sony Corporation...

  • Page 8: Screen Displays

    Help Guide In-Car Receiver XAV-AX3700 Screen Displays Playback screen: HOME1 screen: HOME2 screen: 1. Status indication (left side) Icon in the display Detail Returns to the previous display. (back) Opens the list. The available lists differ depending on the source.
  • Page 9 Up to 5 Apps can be set. Apps can be changed. You can set your Favorite Apps. 7. All Apps Opens the HOME2 screen. 8. Close Returns to the HOME1 screen. 9. Apps area Displays all Apps except for Favorite Apps. Apps icon list XAV-AX3700(UC): Icon in the display Name Apple CarPlay Radio SiriusXM Bluetooth RearCam...
  • Page 10 Media Player* When connecting the iDataLink Maestro module (not supplied), the icon is displayed. Available functions differ according to your car type. The display names differ according to your car type. XAV-AX3700(E17): Icon in the display Name Apple CarPlay* Radio...
  • Page 11 When connecting the iDataLink Maestro module (not supplied), the icon is displayed. Available functions differ according to your car type. The display names differ according to your car type. Related Topic System Sorting Apps on the Apps Area (Favorite) 5-057-447-11(1) Copyright 2024 Sony Corporation...

  • Page 12: Performing Initial Settings

    Touch [Set Date/Time], then set the date and time. To return to the previous display, touch (back). XAV-AX3700(UC): skip to step 5. Touch [Radio Tuning Steps], then set the radio frequency depending on the receiving area. (XAV- AX3700(E17)) Touch [OK].

  • Page 13: Using Apple Carplay

    When using Apple CarPlay, connect an iPhone compatible with Apple CarPlay to the unit with the USB cable. Connect your iPhone to the USB port. Note Apple CarPlay may not be available in your country or region. Related Topic Apple CarPlay Device Connection 5-057-447-11(1) Copyright 2024 Sony Corporation...

  • Page 14: Pairing And Connecting With A Bluetooth® Device

    Operate the BLUETOOTH device according to its message on the [Add New Device] screen. When setting the BLUETOOTH setting of the BLUETOOTH device to [ON], select “XAV-AX3700” on the setting screen of your BLUETOOTH device and then proceed to the pairing steps.
  • Page 15 The unit can only be connected with one BLUETOOTH device at a time. To disconnect the BLUETOOTH connection, turn the connection off from either the unit or the BLUETOOTH device. BLUETOOTH pairing is possible on the [Device Connection] or [Add New Device] screen. Related Topic Device Connection 5-057-447-11(1) Copyright 2024 Sony Corporation...

  • Page 16: Connecting With A Paired Bluetooth Device

    The list of paired BLUETOOTH devices appears. Select the BLUETOOTH device. To connect from the BLUETOOTH device When setting the BLUETOOTH setting of the BLUETOOTH device to [ON], select “XAV-AX3700” on the setting screen of your BLUETOOTH device. Connection is made automatically. Note When using Apple CarPlay, the BLUETOOTH connection of iPhone itself is not possible.
  • Page 17 Set the connected microphone in your car. A. Microphone (supplied) B. Flat-mount base (supplied) C. Double-sided tape (supplied) D. Clip (not supplied) 5-057-447-11(1) Copyright 2024 Sony Corporation...

  • Page 18: Using A Rear View Camera

    (or the shift lever is set to the R (reverse) position). Press HOME, then touch [RearCam]. If [RearCam] is not set in the Favorite area, touch [All Apps] to display the HOME2 screen, then select [RearCam]. 5-057-447-11(1) Copyright 2024 Sony Corporation...

  • Page 19: Apple Carplay

    Use of the Apple CarPlay logo means that a vehicle user interface meets Apple performance standards. Apple is not responsible for the operation of this vehicle or its compliance with safety and regulatory standards. Please note that the use of this product with iPhone may affect wireless performance. Related Topic Using Apple CarPlay 5-057-447-11(1) Copyright 2024 Sony Corporation...

  • Page 20: Listening To The Radio

    Help Guide In-Car Receiver XAV-AX3700 Listening to the Radio Press HOME, then touch [Radio]. If [Radio] is not set in the Favorite area, touch [All Apps] to display the HOME2 screen, then select [Radio]. Reception controls/indications Auto Tune: Manual Tune: A.
  • Page 21 G. –/+ Tune in manually. Touch and hold to continuously skip frequencies. 5-057-447-11(1) Copyright 2024 Sony Corporation...
  • Page 22 To store manually While receiving the station that you want to store, touch and hold the preset area. To receive stored stations Select the band, then touch the desired preset station. Related Topic Listening to the Radio 5-057-447-11(1) Copyright 2024 Sony Corporation...
  • Page 23 Selects a program type from [Music] or [Talk] to search for a station broadcasting the selected program type. (Only available during FM reception.) To receive emergency announcements (XAV-AX3700(E17)) With the Alternate Frequency function on, emergency announcements will automatically interrupt the currently selected source.

  • Page 24: Listening To The Siriusxm Radio

    Help Guide In-Car Receiver XAV-AX3700 Listening to the SiriusXM Radio Press HOME, then touch [SiriusXM]. If [SiriusXM] is not set in the Favorite area, touch [All Apps] to display the HOME2 screen, then select [SiriusXM]. To activate your SiriusXM Subscription Only SiriusXM brings you more of what you love to listen to, all in one place.
  • Page 25 5-057-447-11(1) Copyright 2024 Sony Corporation...
  • Page 26 You can reverse, forward, pause, and play by using the stored data while receiving the channel. During pause, [Replay Memory Full] may appear on the screen depending on the buffer. Stored data will be erased when the ACC is OFF and the system is restarted. 5-057-447-11(1) Copyright 2024 Sony Corporation...
  • Page 27 In-Car Receiver XAV-AX3700 Tuning the Channel by Inputting its Channel Number Touch the area with the channel number on the SiriusXM radio screen. Input the channel number, then touch [OK]. Related Topic Tuning Channels for SiriusXM 5-057-447-11(1) Copyright 2024 Sony Corporation...
  • Page 28 The number of music tracks for TuneScan depends on the SiriusXM tuner condition. TuneScan channels are comprised of preset channels, so it may take a few minutes after power on or preset page change to operate. 5-057-447-11(1) Copyright 2024 Sony Corporation...
  • Page 29 Tuning the Channel from the Channel List or Category List Touch (list) on the SiriusXM radio screen. The category list appears. Touch the desired category. To tune from the channel list, touch [All Channels]. Touch the desired channel. 5-057-447-11(1) Copyright 2024 Sony Corporation...
  • Page 30 Enter your 4-digit passcode by touching the number keys, then touch [OK]. To change the passcode Touch (option), touch [Change Passcode], then enter your current passcode. Enter your new passcode, then touch [OK]. The passcode confirmation display appears. Enter your new passcode again, then touch [OK]. 5-057-447-11(1) Copyright 2024 Sony Corporation...
  • Page 31 It may take a minute or two for the feature to work after power up or after changing preset pages. Note This feature is compatible with SXV200 or later tuner models. You may not listen to the beginning of the music depending on the SiriusXM tuner condition. 5-057-447-11(1) Copyright 2024 Sony Corporation...

  • Page 32: Playing A Usb Device

    (video) to change the file type. To remove the USB device Turn the unit off or turn the ignition switch to the ACC off position, then remove the USB device. Related Topic Supported Formats for USB Playback Customer Support Websites 5-057-447-11(1) Copyright 2024 Sony Corporation...

  • Page 33: Repeat Play And Shuffle Play

    During USB playback, touch (repeat) or (shuffle) repeatedly until the desired play mode appears. Playback in the selected play mode may take time to start. Available play modes differ depending on the selected sound source and connected device. 5-057-447-11(1) Copyright 2024 Sony Corporation...
  • Page 34 Searching for a File from the List Screen During USB playback, touch (list). The list screen of the currently played item appears. Touch (audio) or (video) to list up by file type. Touch the desired item. Playback starts. 5-057-447-11(1) Copyright 2024 Sony Corporation...

  • Page 35: Other Settings During Playback

    Displays a 4:3 picture in its original size, with side bars to fill the 16:9 screen. Zoom Displays a 16:9 picture that has been converted into 4:3 letter box format. Captions Enlarges the picture horizontally, while fitting captions in the screen. 5-057-447-11(1) Copyright 2024 Sony Corporation...

  • Page 36: Playing A Bluetooth Device

    When using Apple CarPlay, only the BLUETOOTH playback of other devices is available at the same time. The BLUETOOTH handsfree call function of other devices is not available at the same time. Related Topic Connecting with a Paired BLUETOOTH Device 5-057-447-11(1) Copyright 2024 Sony Corporation...
  • Page 37 (repeat) or (shuffle) repeatedly until the desired play mode appears. Playback in the selected play mode may take time to start. Available play modes differ depending on the selected sound source, connected device, and app. 5-057-447-11(1) Copyright 2024 Sony Corporation...
  • Page 38 The handsfree calling functions are not available when the Apple CarPlay function is activated. In this case, use the handsfree calling functions of the application. Related Topic Pairing and Connecting with a Bluetooth® Device Connecting with a Paired BLUETOOTH Device 5-057-447-11(1) Copyright 2024 Sony Corporation...

  • Page 39: Receiving A Call

    The ringtone and talker’s voice are output from the front speakers. To select the speakers for handsfree calling, press HOME, then touch [Settings] and select [Optional Audio Output Channel] in [System]. To reject/end a call Touch (end a call). Related Topic Preparing a Mobile Phone 5-057-447-11(1) Copyright 2024 Sony Corporation...

  • Page 40: Making A Call

    Help Guide In-Car Receiver XAV-AX3700 Making a Call Press HOME, then touch [Phone]. If [Phone] is not set in the Favorite area, touch [All Apps] to display the HOME2 screen, then select [Phone]. Touch one of the call icons on the BLUETOOTH phone display.
  • Page 41 Related Topic Preparing a Mobile Phone 5-057-447-11(1) Copyright 2024 Sony Corporation...

  • Page 42: Available Operations During A Call

    To answer a receiving call automatically Touch (option), then set [Auto Answer] to [On]. You cannot change the settings during a call or while making or receiving a call. It is required to be set in advance. 5-057-447-11(1) Copyright 2024 Sony Corporation...
  • Page 43 For more information, visit the following site: https://www.idatalinkmaestro.com/ Sony does not guarantee all operations of the iDataLink Maestro functions and settings. Installing the firmware to the iDataLink Maestro module is required before using the iDataLink Maestro features. Update to the latest firmware to use all available functions.
  • Page 44 Help Guide In-Car Receiver XAV-AX3700 Using iDataLink Maestro After installing the iDataLink Maestro module, only available functions and settings are displayed on the HOME screen: Ex., Climate, Gauges, Vehicle Info, Park Assist Climate: You can use this screen to see the status or control the climate control in your car.
  • Page 45 5-057-447-11(1) Copyright 2024 Sony Corporation...

  • Page 46: Basic Setting Operation

    The items that can be set differ depending on the source and settings. Touch the item you want to set. To return to the previous display Touch (back). Related Topic Device Connection Sound Customize Application System 5-057-447-11(1) Copyright 2024 Sony Corporation...

  • Page 47: Device Connection

    When using Apple CarPlay, only the BLUETOOTH playback of other devices is available at the same time. The BLUETOOTH handsfree call function of other devices is not available at the same time. Related Topic Basic Setting Operation 5-057-447-11(1) Copyright 2024 Sony Corporation...

  • Page 48: Subwoofer Level

    Help Guide In-Car Receiver XAV-AX3700 Sound Selects an equalizer curve. (Available when any source is selected.) Item Detail Selects the equalizer curve: XAV-AX3700(UC) [Off], [R&B], [Rock], [Pop], [Dance], [Hip-Hop], [EDM], [Jazz], [Soul], [Country], [Custom 1], [Custom 2] XAV-AX3700(E17) [Off], [R&B], [Rock], [Pop], [Dance], [Hip-Hop], [Jazz], [Soul], [Regueton], [Salsa], [Custom 1], [Custom Adjusts the equalizer curve from –12 to +12.
  • Page 49 Adjusts the cut-off frequency of the front/rear speakers. Low Pass Filter Selects the cut-off frequency of the subwoofer. Slope Adjusts the slope of the front/rear speakers and subwoofer. Phase Selects the subwoofer phase: [Normal], [Reverse]. Related Topic Basic Setting Operation 5-057-447-11(1) Copyright 2024 Sony Corporation...

  • Page 50: Custom Button

    (Available only when photo data are JPEG files of 6 MB or less with a pixel size of 2048 × 1080 or less.) To set a photo data When connecting the USB device to the USB port, touch [+] to display photos. Select your favorite photo, then touch [OK]. Related Topic Basic Setting Operation 5-057-447-11(1) Copyright 2024 Sony Corporation...

  • Page 51: Camera Display

    Displays the menus for your original car settings and setting for the iDataLink Maestro module. Your display will vary based on the firmware in the iDataLink Maestro module. (Available only when the connection with iDataLink Maestro is established.) Radio Tuning Steps (XAV-AX3700(E17)) Sets the FM/AM tuning step of your country or region.
  • Page 52 Related Topic Basic Setting Operation 5-057-447-11(1) Copyright 2024 Sony Corporation...

  • Page 53: System Sound

    Help Guide In-Car Receiver XAV-AX3700 System Language Selects the display language: [Deutsch], [English], [Español], [Français], [Indonesian], [Italiano], [Nederlands], [Português], [Русский], [‫[,]اﻟﻌرﺑﯾﺔ‬简体中⽂], [繁體中⽂], [한국어]. Date/Time Item Detail Date Sets the date: [Month], [Day], [Year]. Time Sets the clock time: [Hour], [Minute], [AM/PM].

  • Page 54: Key Illumination

    Adjusts the volume level of each source. Item Detail Media Adjusts the volume of media: 0 to 50. Phone Call Adjusts the volume of phone calls: 0 to 50. Ring Tone Adjusts the volume of the ring tone: 0 to 50. Voice Recognition Adjusts the volume of voice recognition: 0 to 50.
  • Page 55 Displays the system information: [Software Version], [Serial Number], [Bluetooth Status]. Software Update Updates the software via USB flash drive or USB tethering. Factory Reset Initializes all the settings to the factory settings. Open Source Licenses Displays the software licenses. Related Topic Basic Setting Operation 5-057-447-11(1) Copyright 2024 Sony Corporation...
  • Page 56 If [Settings] is not set in the Favorite area, touch [All Apps] to display the HOME2 screen, then select [Settings]. Touch [System], then touch [Demo Mode] to set to [Off]. To exit the setup menu, touch (back) twice. Related Topic System 5-057-447-11(1) Copyright 2024 Sony Corporation...
  • Page 57 Help Guide In-Car Receiver XAV-AX3700 Sorting Apps on the Apps Area (Favorite) Up to 5 Apps can be set on the Apps area (Favorite) of the HOME1 screen. Five Apps can be sorted. Touch and hold the App you want to move, then drag it to the place you want to set it to.
  • Page 58 Apps on the Apps area (Favorite) are not aligned automatically. The blank between Apps is maintained. Apps except for the Apps area (Favorite) are aligned automatically. The blank between Apps is not created. Related Topic Screen Displays 5-057-447-11(1) Copyright 2024 Sony Corporation...

  • Page 59: Updating The Software

    During the update with a USB connection, do not disconnect the USB cable or USB device. A network connection may be required, and high packet communication fees may be incurred. Related Topic Customer Support Websites 5-057-447-11(1) Copyright 2024 Sony Corporation...

  • Page 60: Notes On Safety

    Help Guide In-Car Receiver XAV-AX3700 Precautions Power antenna (aerial) extends automatically. When you transfer ownership or dispose of your car with the unit installed, initialize all the settings to the factory settings by performing the factory reset. Do not splash liquid onto the unit.

  • Page 61: Notes On The Touch Screen

    If you have any questions or problems concerning your unit that are not covered in this Help Guide, consult your nearest Sony dealer. 5-057-447-11(1) Copyright 2024 Sony Corporation...
  • Page 62 Help Guide In-Car Receiver XAV-AX3700 Supported Formats for USB Playback Audio: WMA (.wma)* Bit rate: 32 kbps – 192 kbps (Supports variable bit rate (VBR))* Sampling frequency* : 44.1 kHz Channel number : 2ch MP3 (.mp3)* Bit rate: 32 kbps – 320 kbps (Supports variable bit rate (VBR))* Sampling frequency* : 32 kHz, 44.1 kHz, 48 kHz...
  • Page 63 Sampling frequency may not correspond to all encoders. Displaying the tag information is not supported. Converted to PCM internally (192 kHz). Note Not all files of the above file formats can be played back on the unit. AVCHD format is not supported. 5-057-447-11(1) Copyright 2024 Sony Corporation...
  • Page 64 Apple is not responsible for the operation of this device or its compliance with safety and regulatory standards. Please note that the use of this accessory with an Apple product may affect wireless performance. Check the Apple CarPlay website for supported iOS versions. Update to the latest iOS version before use. 5-057-447-11(1) Copyright 2024 Sony Corporation...

  • Page 65: Notice On License

    To download, please access the URL, then select the model name “XAV-AX3700”. You may obtain the source code as required by the GPLv2 on a physical medium from us for a period of three years after our last shipment of this product by applying through the form at http://www.sony.net/Products/Linux/.

  • Page 66: Specifications

    Help Guide In-Car Receiver XAV-AX3700 Specifications FOR CUSTOMERS IN CANADA (INCLUDING IN THE PROVINCE OF QUEBEC) ALL INSTRUCTIONS AND STATEMENTS WHICH ARE NECESSARY FOR CANADIAN CUSTOMERS ARE PROVIDED IN ENGLISH AND FRENCH. OTHER INSTRUCTIONS AND STATEMENTS NOT PROVIDED IN ENGLISH AND FRENCH ARE NOT FOR CANADIAN CUSTOMERS (INCLUDING IN THE PROVINCE OF QUEBEC).

  • Page 67: Bluetooth Section

    XAV-AX3700(E17): 87.5 MHz — 108.0 MHz (at 50 kHz step) Tuning range 87.5 MHz — 108.0 MHz (at 100 kHz step) FM tuning step 50 kHz/100 kHz switchable Usable sensitivity 7 dBf Signal-to-noise ratio 70 dB (mono) Separation at 1 kHz 45 dB 531 kHz —...
  • Page 68 Main unit (1) Package contents Parts for installation and connections (1 set) SiriusXM Connect Vehicle Tuner*: SXV100, SXV200, SXV300 (XAV-AX3700(UC)) Optional accessories/equipment iDataLink Maestro RR module, iDataLink Maestro RR2 module Some features are compatible with SXV200 or later tuner models.
  • Page 69 The Bluetooth® word mark and logos are registered trademarks owned by Bluetooth SIG, Inc. and any use of such marks by Sony Group Corporation and its subsidiaries is under license. Other trademarks and trade names are those of their respective owners.
  • Page 70 NO LICENSE IS GRANTED OR SHALL BE IMPLIED FOR ANY OTHER USE. ADDITIONAL INFORMATION INCLUDING THAT RELATING TO PROMOTIONAL, INTERNAL AND COMMERCIAL USES AND LICENSING MAY BE OBTAINED FROM MPEG LA, L.L.C. HTTP://WWW.MPEGLA.COM All other trademarks are trademarks of their respective owners. 5-057-447-11(1) Copyright 2024 Sony Corporation...

  • Page 71: Troubleshooting

    Do the following before you request a repair service. Read the relevant instruction and troubleshooting topics in this Help Guide. Issues may be resolved by updating the software. When you install the “Support by Sony” app on your smartphone, you can get software update information conveniently.
  • Page 72 Help Guide In-Car Receiver XAV-AX3700 There is no beep sound. System sound is off in settings. 5-057-447-11(1) Copyright 2024 Sony Corporation...
  • Page 73 Help Guide In-Car Receiver XAV-AX3700 The fuse has blown. / The unit makes noise when the position of the ignition is switched. The power supply leads are not matched correctly with the car’s accessory power connector. 5-057-447-11(1) Copyright 2024 Sony Corporation...
  • Page 74 The display disappears from the monitor. / The display does not appear on the monitor. The monitor off function is activated. Touch anywhere on the display to turn the display back on. The standby function is activated. Press HOME. Related Topic Main Unit Screen Displays 5-057-447-11(1) Copyright 2024 Sony Corporation...
  • Page 75 Help Guide In-Car Receiver XAV-AX3700 Menu items cannot be selected. Unavailable menu items are displayed in gray. 5-057-447-11(1) Copyright 2024 Sony Corporation...
  • Page 76 Help Guide In-Car Receiver XAV-AX3700 The unit cannot be operated. Press and hold HOME for more than 10 seconds to restart the unit. 5-057-447-11(1) Copyright 2024 Sony Corporation...
  • Page 77 The touch screen does not react when touching with a wet fingertip or when water droplets are on the touch screen. Dry your wet fingertips well, or fully wipe water droplets off of the touch screen. 5-057-447-11(1) Copyright 2024 Sony Corporation...
  • Page 78 Help Guide In-Car Receiver XAV-AX3700 Multi-touch is not recognized. Multi-touch operation is not supported on this unit. 5-057-447-11(1) Copyright 2024 Sony Corporation...
  • Page 79 In-Car Receiver XAV-AX3700 A suffix such as “-2”, “-3”, ... appears after the name of the device on [Device Connection]. The name of the connected device is duplicated. Change the name of the connected device. 5-057-447-11(1) Copyright 2024 Sony Corporation...
  • Page 80 Help Guide In-Car Receiver XAV-AX3700 The radio reception is poor. / Static noise occurs. Connect the antenna (aerial) firmly. Connection to REM OUT may be required. 5-057-447-11(1) Copyright 2024 Sony Corporation...
  • Page 81 Help Guide In-Car Receiver XAV-AX3700 The stations cannot be received. (XAV-AX3700(E17)) The tuning step setting has been erased. Set the tuning step again. Related Topic Application 5-057-447-11(1) Copyright 2024 Sony Corporation...
  • Page 82 The parking lead (light green) is not connected to the parking brake switch lead, or the parking brake is not applied. Check that the parking lead is firmly connected to the parking brake switch lead, then apply the parking brake. 5-057-447-11(1) Copyright 2024 Sony Corporation...
  • Page 83 The mute function is activated. The format is not supported. Check if the format is supported by this unit. There may be radio interference in the vicinity. Move to a place with a good signal environment and connect again. 5-057-447-11(1) Copyright 2024 Sony Corporation...
  • Page 84 Help Guide In-Car Receiver XAV-AX3700 Sound is noisy. Keep cords and cables away from each other. 5-057-447-11(1) Copyright 2024 Sony Corporation...
  • Page 85 USB devices formatted with file systems other than FAT16, FAT32 or exFAT are unsupported.* This unit supports FAT16, FAT32 and exFAT, but some USB device may not support all of these. For details, refer to the operating instructions of each USB device or contact the manufacturer. 5-057-447-11(1) Copyright 2024 Sony Corporation...
  • Page 86 Help Guide In-Car Receiver XAV-AX3700 The USB device takes longer to play. The USB device contains large-sized files, large amount of files, or files with a complicated tree structure. 5-057-447-11(1) Copyright 2024 Sony Corporation...
  • Page 87 The USB connection is only available for iPhone and USB devices in MSC mode. When using a smartphone other than iPhone, make a BLUETOOTH connection. Related Topic Pairing and Connecting with a Bluetooth® Device Connecting with a Paired BLUETOOTH Device 5-057-447-11(1) Copyright 2024 Sony Corporation...
  • Page 88 Depending on your smartphone or mobile phone, you may need to delete this unit from the history of the connected smartphone or mobile phone, then pair them again. Related Topic Pairing and Connecting with a Bluetooth® Device Connecting with a Paired BLUETOOTH Device Device Connection 5-057-447-11(1) Copyright 2024 Sony Corporation...
  • Page 89 BLUETOOTH function. When using Apple CarPlay, only the BLUETOOTH playback of other devices is available at the same time. The BLUETOOTH handsfree call function of other devices is not available at the same time. 5-057-447-11(1) Copyright 2024 Sony Corporation...
  • Page 90 Help Guide In-Car Receiver XAV-AX3700 The name of the detected device does not appear. Depending on the status of the other device, it may not be possible to obtain the name. 5-057-447-11(1) Copyright 2024 Sony Corporation...
  • Page 91 To adjust the ringtone volume, press HOME, touch [Settings], and select [Ring Tone] of [Volume Settings] in [System]. The speakers are not connected to the unit. Connect the speakers to the unit. To select the speakers for ringtone, press HOME, then touch [Settings] and select [Optional Audio Output Channel] in [System]. 5-057-447-11(1) Copyright 2024 Sony Corporation...
  • Page 92 Help Guide In-Car Receiver XAV-AX3700 The talker’s voice volume is low. Raise the volume during a call. To adjust the talker's voice volume, press HOME, touch [Settings], and select [Phone Call] of [Volume Settings] in [System]. 5-057-447-11(1) Copyright 2024 Sony Corporation...
  • Page 93 Help Guide In-Car Receiver XAV-AX3700 The other party says that the volume is too low or high. Adjust the [MIC Gain] level. Related Topic Available Operations during a Call 5-057-447-11(1) Copyright 2024 Sony Corporation...
  • Page 94 If ambient noise other than the phone call sound is loud, try reducing this noise. Shut the window if road noise is loud. Lower the air conditioner if the air conditioner is loud. Related Topic Available Operations during a Call 5-057-447-11(1) Copyright 2024 Sony Corporation...
  • Page 95 The phone sound quality is poor. Phone sound quality depends on reception conditions of the mobile phone. Move your car to a place where you can enhance the mobile phone’s signal if the reception is poor. 5-057-447-11(1) Copyright 2024 Sony Corporation...
  • Page 96 The volume of the connected BLUETOOTH device or apps is low or high. Volume level will differ depending on the BLUETOOTH device or apps. Reduce the volume level differences between this unit and the BLUETOOTH device or apps. 5-057-447-11(1) Copyright 2024 Sony Corporation...
  • Page 97 Several BLUETOOTH devices or other devices (e.g. ham radio devices) which emit radio waves are used nearby. Turn off the other devices. Increase the distance between the unit and other devices. Playback sound stops momentarily when this unit is connecting to a mobile phone. This is not a malfunction. 5-057-447-11(1) Copyright 2024 Sony Corporation...
  • Page 98 Help Guide In-Car Receiver XAV-AX3700 The connected BLUETOOTH device cannot be controlled during audio streaming. Check that the connected BLUETOOTH device supports AVRCP. 5-057-447-11(1) Copyright 2024 Sony Corporation...
  • Page 99 Help Guide In-Car Receiver XAV-AX3700 Some functions do not work. Check that the connecting device supports the functions in question. Visit the support site, then check the compatibility list. Related Topic Customer Support Websites 5-057-447-11(1) Copyright 2024 Sony Corporation...
  • Page 100 Help Guide In-Car Receiver XAV-AX3700 A call is answered unintentionally. The connecting phone is set to start a call automatically. [Auto Answer] of this unit is set to [On]. Related Topic Available Operations during a Call 5-057-447-11(1) Copyright 2024 Sony Corporation...
  • Page 101 Help Guide In-Car Receiver XAV-AX3700 Pairing failed due to time out. Depending on the connecting device, the time limit for pairing may be short. Try completing the pairing within the time. 5-057-447-11(1) Copyright 2024 Sony Corporation...
  • Page 102 The unit may not be able to pair with a previously paired BLUETOOTH device after initializing the unit if the pairing information of the unit is on the BLUETOOTH device. In this case, delete the pairing information of the unit from the BLUETOOTH device, and then pair them again. 5-057-447-11(1) Copyright 2024 Sony Corporation...
  • Page 103 Help Guide In-Car Receiver XAV-AX3700 The BLUETOOTH function cannot be operated. Turn the ignition off. Wait for a while, then turn the ignition to the ACC position. 5-057-447-11(1) Copyright 2024 Sony Corporation...
  • Page 104 No sound is output from the car speakers during a handsfree call. If the sound is output from the mobile phone, set the mobile phone to output the sound from the car speakers. Check the volume level of the car speakers. 5-057-447-11(1) Copyright 2024 Sony Corporation...
  • Page 105 Set [Parental Control] to [Locked] in the SXM option ( ) again. Related Topic Using SXM Option Functions 5-057-447-11(1) Copyright 2024 Sony Corporation...
  • Page 106 Refer to the manual supplied with your iPhone, or visit the Apple CarPlay website. Disconnect your iPhone from the USB port and reconnect it again. Apple CarPlay may not be available in your country or region. Check the setting of Apple CarPlay on your iPhone. 5-057-447-11(1) Copyright 2024 Sony Corporation...
  • Page 107 Help Guide In-Car Receiver XAV-AX3700 iDataLink Maestro If you have any inquiries about the functions, settings and connections of iDataLink Maestro, visit the website: https://www.idatalinkmaestro.com/ or contact: Automotive Data Solutions Inc. Email: maestrosupport@adsdata.ca Call: 1-866-427-2999 5-057-447-11(1) Copyright 2024 Sony Corporation...
  • Page 108 Connected USB device not supported For details on the compatibility of your USB device, visit the support site. USB hub not supported USB hubs are not supported on this unit. Related Topic Customer Support Websites 5-057-447-11(1) Copyright 2024 Sony Corporation...
  • Page 109 Help Guide In-Car Receiver XAV-AX3700 SiriusXM Connect Vehicle Tuner (XAV-AX3700(UC)) Channel Locked. Please Enter the Lock Code. The channel that you have requested is Locked by the radio Parental Control feature. See “Setting a Parental Control” for more information on the Parental Control feature and how to access locked channels.
  • Page 110 In the USA, you can activate online or by calling SiriusXM Listener Care: Visit www.siriusxm.com/activatenow Call SiriusXM Listener Care at 1-866-635-2349 For Canadian Subscriptions, please contact: Visit www.siriusxm.ca/activate Call SiriusXM Customer Care at 1-888-539-7474 Related Topic Setting a Parental Control Application 5-057-447-11(1) Copyright 2024 Sony Corporation...

  • Page 111: Customer Support Websites

    If you have any questions/problems regarding this product, try the following: Read Troubleshooting in this Help Guide. Please contact (U.S.A. only); Call 1-800-222-7669 https://www.SONY.com For customers in European countries Register your product online now at: https://www.sony.eu/mysony 5-057-447-11(1) Copyright 2024 Sony Corporation...
  • Page 112 “Support by Sony” app - Find information and get notifications about your product: News & Alerts Software updates Tutorials Tips & Tricks https://sony.net/SBS Visit the “Support by Sony” website at sony.net/SBS, and bookmark the model name of the unit, “XAV-AX3700”, when you visit the website. 5-057-447-11(1) Copyright 2024 Sony Corporation...

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