Section 6: Troubleshooting; Connection Troubles; Lan Network Trouble; Event Troubles - Honeywell HW-AV-LTE-M Installation And Operation Manual

Honeywell Connected Life Safety Services | Honeywell Connected Life Safety Services

SECTION 6: TROUBLESHOOTING

The CLSS Pathway sends events from a panel to a specified Central Monitoring Station per the settings in CLSS Site Manager and
CLSS App.

6.1 CONNECTION TROUBLES

Resolved Status Indication: The Communicator LED starts flashing. Continuous ON indicates a good connection.
LED Status
Off
Flashing Slow
Flashing Every
5 Seconds

6.2 LAN NETWORK TROUBLE

Resolved Status Indication: The RJ45 connector's flashing LED indicates data transfer. Continuous ON indicates a good
connection with the panel and router.
LED LED
Color Status
Yellow OFF
Green OFF

6.3 EVENT TROUBLES

Resolved Status Indication: The RJ45 connector's flashing LED indicates data transfer. The Connected Life Safety Services App as
well as CLSS Site Manager start receiving events.
Installation and Operation Manual | REV. B
Possible Causes
The communicator is not
connected to the panel.
The panel is not supplying power.
The communicator device is
damaged.
Trying to establish connection.
No cellular signal available.
Low signal connectivity
Possible Causes
The LAN cable is not
plugged into the
communicator.
The router is not
providing an IP via
DHCP.
There is no Internet
access.
Corrective Actions
Ensure that the wirings are as per
the wiring diagrams.
Measure the AUX output of the
panel.
Replace with an undamaged
communicator.
Reposition the antenna.
Reposition the antenna.
Corrective Actions
Ensure that the wirings are as per the wiring
diagrams.
Measure the AUX output of the panel.
Replace with an undamaged communicator.
Check your DHCP server settings if DHCP is in
use.
Use another device in the same network and
check your router settings.
21 Wednesday, February 28, 2024