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Fix issues : Hardware issues
Phone restarts or crashes
If your phone randomly reboots, restarts, or shuts down without restarting, try the following.
1.
Restart your phone:
a.
Hold down the Power button for about 30 seconds.
b.
If this doesn't work, connect your phone to charge for at least 5 minutes. Then, while connected to
the charger, restart again by holding down the Power button for 30 seconds.
2.
Troubleshoot your phone:
a.
Check if a software update is available
b.
Check available storage
You may see issues if your phone's internal storage is almost full. To free up space, remove
unnecessary files and clear cached data.
3.
Troubleshoot your apps:
a.
Check for app updates.
b.
Use safe mode
If your problem doesn't go away in safe mode, restart your phone and continue to the next section.
4.
Reset to factory settings:
To remove any processes on your phone that may be causing the issue, you can
factory settings.
A factory data reset will remove all data from your phone.
5.
If you have a Windows PC,
phone's system software.
and
clear space
to see if apps you installed are causing the issue and uninstall as needed.
download Rescue and Smart Assistant
for your phone.
if needed.
reset your phone
to your PC and try reinstalling the
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