Page 1 User Guide...
Page 2 © 2023 Motorola Mobility LLC. All rights reserved. MOTOROLA, the stylized M logo, MOTO, and the MOTO family of marks are trademarks or registered trademarks of Motorola Trademark Holdings, LLC. LENOVO is a trademark of Lenovo. Google, Android, Google Play and other marks are trademarks of Google LLC. microSD Logo is a trademark of SD-3C, LLC.
Page 3: Table Of Contents
Moto Z4 Contents Set up phone About your hardware Insert or remove SIM and SD cards Copy data from old phone Set up voicemail Set up email Prepare for emergencies Make it yours Learn the basics About your home screen...
Page 4 Moto Z4 Remake your home screen with launchers Lock screen Use a screen saver Accessories Transform with Moto Mods™ Use apps Open, close, switch apps View two apps on screen View notifications About preloaded apps Get, delete, manage apps Install or update apps...
Page 5 Moto Z4 Moto app About the Moto app Shrink screen for one-handed use Preview notifications when screen sleeps Photos app Share photos and videos Upload photos and videos Contacts, calls, voicemail Contacts Add contacts Edit or delete contacts Star your favorite contacts...
Page 6 Moto Z4 Tap & pay with NFC Share or receive with NFC Transfer files between phone and computer (USB) Cast screen or media to TV Print from your phone About wireless sharing Apps & notifications Change app settings Choose how apps notify you...
Page 7 Moto Z4 Visual assistance Hearing assistance Dexterity assistance Use accessibility shortcuts Security & location About security Protect against harmful apps Make sure your phone can be found Lock and unlock phone Set a screen lock Set advanced lock options Unlock with trusted devices...
Page 8 Moto Z4 viii Phone won't turn on Phone restarts or crashes Screen is frozen or won't respond Screen displays wrong colors SD card issues Call and SIM issues Troubleshoot issues with calls Can't make calls Can't answer or phone doesn't ring...
Page 9: Set Up Phone
Set up phone About your hardware Hardware diagram Speaker grill Microphone Front camera Earpiece Tray for SIM and SD card Volume up/down buttons Power button Fingerprint sensor...
Page 10: Insert Or Remove Sim And Sd Cards
Set up phone Time-of-flight sensor for measuring distance to improve photos Back camera LED flash Connector for Moto Mods USB-C port to charge phone, transfer files, and share data connection with tethered devices Headset jack Care for your phone To clean the screen: •...
Page 11 Set up phone Your phone uses the card as portable storage for media files: photos, videos, and music. Because it's portable, you can easily swap the card and its content between devices. After you insert the card, be sure to update settings within media apps (like camera, music, and podcast apps), so they use the card to store content you create or download.
Page 12: Copy Data From Old Phone
Set up phone Fix an issue What type of issue do you have? • SIM card or calls • SD card Copy data from old phone Copy data from iPhone You’ll use Google Drive to copy files from your iPhone and iCloud account to your new phone and Google account: •...
Page 13 Set up phone On your new phone: If this is the first time you’ve turned it on, select your language on the setup screen. If you skipped copying files during setup, open the Settings app and touch Finish setting up your device.
Page 14: Set Up Voicemail
Set up phone Open the Contacts app. Touch > Select where to save the contacts: • If you have multiple Google accounts, touch and choose the account where you want to save them. • To save them to your phone, touch Device. Select the contacts to import and touch Import.
Page 15: Set Up Email
Set up phone Set up email Set up personal email You can add multiple email accounts of the following types: • Gmail • Personal email from other providers (IMAP/POP) If you added a Google account on your phone: • When you open the Gmail app for the first time, you'll see your email for that account. You're already set up.
Page 16: Prepare For Emergencies
Set up phone Follow the onscreen instructions to enter your email address, password, and other information from your company's IT department. Switch account views In the Gmail app, touch your profile icon , then select an account. To open each inbox with one touch from your home screen, add task shortcuts: Touch &...
Page 17: Make It Yours
Set up phone If Android Emergency Location Service (ELS) works in your country and on your carrier's network and if you haven't turned off ELS, when you call or text an emergency number, ELS sends your location to authorized emergency responders to help them locate you. If ELS is off, your carrier might still send the phone’s location during an emergency call.
Page 18 Set up phone • Set up fingerprint security to unlock your screen safely and quickly with a touch. • In case you lose your phone, set up Find My Device and record your IMEI number. Other common set up tasks •...
Page 19: Learn The Basics
Learn the basics About your home screen You see the home screen when you turn on and unlock your phone or touch Swipe right or left to move between home screens. What’s on the screen Status bar: Displays the time and icons that tell you about your phone's battery and network connections.
Page 20: About Your Lock Screen
Learn the basics Add/remove screens You can add more home screens to the right. To add a page, drag an app shortcut or widget to the edge of an existing page and place it on the new screen. To remove a home screen, drag all apps, shortcuts, widgets, and folders off the screen. After you remove the last item, the home screen will be removed.
Page 21 Learn the basics • Open quick settings. Swipe down from top of screen. • Start a voice command. Swipe right. • Open the camera. Swipe left. • Go into Lockdown. Temporarily turn off notifications and fingerprint unlocking. You can customize your lock screen to add a message and control which notifications appear.
Page 22: New To Android
Learn the basics : New to Android? If this is your first smartphone Learn the basics To get around your phone, here are the key concepts. • Use these icons to move between screens: takes you back one screen. returns you to the home screen from any app. lets you switch between recent apps.
Page 23: If You Had An Iphone
Learn the basics : New to Android? Personalize your phone While changing your wallpaper is probably your first customization, don't stop there. Be sure to explore your Settings to set ringtones, font sizes, data usage preferences, keyboard preferences, and much more. It's a great way to learn many of your phone's capabilities while customizing it to suit your needs.
Page 24: About Your Google Account
Learn the basics : New to Android? • Goodbye Apple App Store, hello Google Play Store. Play Store is now your default app store. Apps aren't compatible between iPhone and Android. However, many developers make iPhone and Android versions of their apps; if the app stores your data online, then you can switch with little effort. Just download the Android version from Play Store and log in.
Page 25: Status Bar Icons
Learn the basics : New to Android? Can't sign in to Google account If you’re having problems signing in to your account, read Google's support information. Status bar icons About status icons status bar at the top of the home screen contains icons that help you monitor your phone. •...
Page 26 Learn the basics : New to Android? NETWORK Connected to cellular/mobile network (full signal). Speed of your network connection is also shown. Possible speeds, from slowest to fastest, are 3G, H, H+, 4G, 5G. Available speeds depend on your carrier and your location. Poor connection to cellular/mobile network.
Page 27 Learn the basics : New to Android? Wireless display or adaptor connected. Connected by cable. USB tethering enabled. enabled. Only some versions of this phone, sold in certain countries, support this feature. SYNC AND UPDATES App updates are available for download from Play Store.
Page 28 Learn the basics : New to Android? BATTERY Battery fully charged. Battery charging. Battery low. Phone is in Battery Saver mode. ALARM AND CALENDAR Alarm set. Upcoming calendar event. EMAIL AND MESSAGING New Gmail message. New text message. New voicemail. Important alert.
Page 29: Phone Terms You Should Know
Learn the basics : New to Android? Apps that you download might show other icons to alert you about their status. Certain features, services, and applications are network or carrier dependent and may not be available in all areas. Phone terms you should know Airplane mode This mode...
Page 30 Learn the basics : New to Android? SD card Secure Digital (SD) card. A small, high-capacity removable memory card used in small, portable devices such as mobile phones, tablets, and digital cameras. shortcut An icon you can add to your home screen that lets you quickly open an app. Create shortcuts for apps you use frequently.
Page 31: Get Around On Your Phone
Learn the basics : Get around on your phone Learn gestures You can use gestures on your touch screen to move between apps and choose or manipulate items. There are also gestures, which you can turn on/off, to perform everyday tasks like screenshots or turning on the flashlight.
Page 32: Use Navigation Bar
Learn the basics : Get around on your phone Pinch in to zoom Put two fingers on the screen, far apart, and then drag them together. Result: Zoom out to see smaller version of photos or maps. Or, close expandable notifications.
Page 33: Use Quick Settings
Learn the basics : Get around on your phone Swipe right Switch between two most recent apps Swipe up See recent apps. Swipe up again for all apps. Customize navigation gestures You can change how your phone responds when you swipe: Open the Moto app.
Page 34 Learn the basics : Get around on your phone Bluetooth Do Not Disturb Auto-rotate Flashlight Audio effects Battery Saver Mobile data Airplane mode Cast Data Saver (Appears after you turn on Data Saver the first time.) Night Light...
Page 35: Turn Screen Off And On
Learn the basics : Get around on your phone Bedtime mode (Appears after you turn on Bedtime mode the first time.) Wi-Fi hotspot (Appears after you turn on hotspot the first time.) Open all settings To open the full list of all settings: •...
Page 36 Learn the basics : Get around on your phone Turn screen off and on manually To turn the screen on: • Press the Power button. If you've set up a screen lock, you need to unlock it. • If you've added your fingerprint to the phone, touch the sensor to wake and unlock your phone.
Page 37: Discover Useful Tools
Learn the basics : Discover useful tools Take screenshots Take a screenshot Do one of the following: • Touch & hold three fingers on the screen. (If this doesn't work, turn Three finger screenshot on.) • Press & hold the Power button, then touch Screenshot. •...
Page 38: Turn Flashlight On And Off
Learn the basics : Discover useful tools Turn flashlight on and off To turn your flashlight on or off: Open quick settings. Touch Or, make a chopping motion to turn the flashlight on or off. If the camera opens instead of turning on the flashlight, be sure to use a chop gesture, not a twist gesture. To control the chop gesture: Open the Moto app.
Page 39: Get Directions To A Location
Learn the basics : Discover useful tools Get directions to a location Navigation and battery life Navigation is one of the most power-intensive apps, so keep your phone plugged into a high-quality car charger, especially if you're streaming music and/or using Bluetooth (also power-intensive features).
Page 40 Learn the basics : Discover useful tools Touch & hold the home screen. Touch Widgets. Touch & hold the Moto widget, then drag it to the home screen. Set or delete alarms Touch the time. Adjust alarms: • To add a new alarm, touch and set the time and ringtone.
Page 41: Manage How You Spend Time On Your Phone
Learn the basics : Discover useful tools Touch the temperature. Touch > Settings. Touch next to the city's name. View forecasts Touch the current temperature on the widget to open the forecast. Then: • To switch between forecasts for multiple locations you added, swipe right and left. •...
Page 42 Learn the basics : Discover useful tools For more information, touch a label on the chart. For example, to see your screen time for the week, touch today’s usage time. Limit daily screen time For individual apps, you can set a timer that limits the amount you use the app daily. Tip: To manage your child's screen time, use parental controls.
Page 43 Learn the basics : Discover useful tools Do one of the following: • Open quick settings, then touch & hold . • Go to Settings > Digital Wellbeing & parental controls > Focus mode. Next to Schedule, touch Tip: To mute sounds, stop vibration, and block notifications for all calls and notifications, use Do Not Disturb.
Page 44: Work With Text
Learn the basics : Work with text Use onscreen keyboard Open, close, resize keyboard To open the keyboard, just touch an area where you can enter text or numbers. To close the keyboard so you can see other parts of the screen, touch To make the keyboard larger, turn your phone horizontally.
Page 45: Cut, Copy, Paste Text
Learn the basics : Work with text Get suggestions Use suggestions to type faster. When you're typing, you'll see a list of suggested next words above the keys: • Touch a word in the list to insert it in your text. •...
Page 46: Use Voice Typing
Learn the basics : Work with text To paste text, touch to insert at the cursor or select a block of text to replace. Then touch Paste. Tips: • In some apps, you need to double-tap a word to select it (instead of touching & holding it). •...
Page 47: Personalize Your Phone
Personalize your phone : Home screen Change wallpaper You can change the background image on your home screen lock screen. Use your own photos, images that came on your phone, or images from an online category. Set the wallpaper Open the Wallpapers app.
Page 48: Use Widgets, Shortcuts, Or Folders
Personalize your phone : Home screen Use widgets, shortcuts, or folders Add widgets Widgets stream information, giving some of an app’s functionality without opening the app. For example, the Calendar widget shows your daily agenda and gives you one-touch access to your full calendar. Add a widget Touch &...
Page 49 Personalize your phone : Home screen • Navigate to Work Maps • Navigate to Home • Search YouTube • Subscriptions • Explore • New incognito tab Chrome • New tab • New reminder Calendar • New event • New task •...
Page 50: Remake Your Home Screen With Launchers
Personalize your phone : Home screen Do one of the following: • Touch & hold the icon to drag it where you want on the home screen. • Touch Add automatically. Add folders Folders organize your shortcuts. To create a folder on your home screen: Touch &...
Page 51 Personalize your phone : Home screen Get different launcher Search for “launcher” in Play Store. Read through the choices and download the one (or more) that you want. To start using it, open the app or follow the onscreen instructions after downloading it. Switch between launchers Go to Settings...
Page 52: Lock Screen
Personalize your phone : Lock screen Use a screen saver Set up screen saver While your phone is idle on a dock or charger, turn it into a desk clock, a photo frame to show off your pics, or more. Go to Settings >...
Page 53: Accessories
Personalize your phone : Accessories Transform with Moto Mods™ Moto Mods are interchangeable backs that snap onto your Moto Z smartphone, instantly transforming it into a movie projector, stereo speaker, battery powerhouse, and more. • Transform instantly. Moto Mods magnetically snap into place, becoming one with your smartphone’s slim design.
Page 54: Use Apps
Use apps Open, close, switch apps Open and close apps To open an app, swipe up from the bottom of your home screen, then touch the app. You don't need to close apps. Android manages the memory and battery that apps use, so you don't need to worry about leaving apps open.
Page 55: View Notifications
Use apps Exit split screen view Drag the divider all the way up or down. Use Picture-in-picture With some apps, you can watch video in a small, movable frame while you do other things. Use it when navigating with Google Maps, too. When you’re playing a video or navigating with Maps, go to the home screen or app you want to use.
Page 56 Use apps • You see them when you swipe the status bar down on any screen. If you receive multiple notifications from an app, they're bundled together. Swipe down to view more details. Some important notifications pop up briefly over your current app so that you can take action. For example, a notification for an incoming call might appear while you're watching a video, so that you can answer or dismiss the call.
Page 57: About Preloaded Apps
Use apps Control how and when apps send notifications Do Not Disturb to silence all notifications when you don’t want interruptions. You can also customize notifications, controlling the notification sound, which apps send notifications, how notifications show on your lock screen. About preloaded apps Apps that came with your phone The following apps may be preloaded on your phone.
Page 58 Use apps Docs Create, edit, and collaborate with others on documents. Drive Store and synchronize your files on Google's cloud, then access them anywhere you have an internet connection. Create and share spreadsheets, documents, and presentations. Scan documents and share or print them. Files Browse and manage files and folders stored on your device or card.
Page 59 Use apps Messages Send and receive text messages. Moto Select available gestures for phone shortcuts and control notifications. Moto Z Market See which Mods are available for your phone. Phone Make calls. Photos Manage photos and upload them automatically to your private album. Play Music Stream your favorite albums, singles, and live performances, and get recommendations for new music.
Page 60 Use apps Wallpapers Change your wallpaper, get new ones, or automatically show a new one every day. YouTube Find, view, and upload videos to the web. Get help using an app Open the app. Touch or . Look for Help or Settings > Help.
Page 61: Get, Delete, Manage Apps
Use apps : Get, delete, manage apps Install or update apps Get apps from Google Play Store Need a voice recorder, notepad, or compass? You can download more apps, in addition to the apps preloaded on your phone. To download apps: Open the Play Store app.
Page 62 Use apps : Get, delete, manage apps Touch Network preferences > Auto-update apps. Select whether apps should: • Auto-update over any network • Auto-update only over Wi-Fi - save data charges on your cellular plan Update Play Store apps manually Open the Play Store app.
Page 63: Manage Or Delete Apps
Use apps : Get, delete, manage apps Open the Play Store app. Touch your profile icon > Manage apps & device > Manage. Touch Installed and change to Not installed. Check the box for each app to re-install, then touch If you have multiple Google accounts, touch your profile icon and next to your account touch Select the other account and repeat the process to restore apps downloaded in that account.
Page 64 Use apps : Get, delete, manage apps One by one, uninstall recently downloaded apps. After each removal, restart your phone. See whether removing that app solved the problem. Once you delete the problematic app, you can restore the other apps you removed during testing.
Page 65: Protect Against Harmful Apps
Use apps : Get, delete, manage apps Touch the app name. Touch > Uninstall for all users. Back up to Google You can automatically back up the following items to your Google account: • Apps and app data • Call history •...
Page 66 Use apps : Get, delete, manage apps Review the results of the latest scan, or touch Scan. Play Protect is on by default. To learn more, read Google's help. If your phone seems slow If you’ve scanned your phone to confirm there aren’t any potentially harmful apps but your phone seems slow, troubleshoot the issue.
Page 67: Search And Browse
Use apps : Search and browse Search the web Search from anywhere You don't have to leave your current app to search for the info you need. Use Google Assistant from any screen to get search results and options for your next action. To search: Say “OK, Google”...
Page 68 Use apps : Search and browse On the home screen, touch on the search widget. Or, open the Camera app and touch Frame the item you want to learn about and touch Touch the item you want to learn about. For text, touch it to select it, and use to select more.
Page 69: Search Your Phone
Use apps : Search and browse Search your phone Find an app Swipe up from the bottom of the home screen. Touch Search apps. Type the app's name. If the app is on your phone, touch its icon to open it. If the app isn't on your phone, touch SEARCH FOR MORE APPS to go to Play Store and install with one touch.
Page 70 Use apps : Search and browse On a web page: • To bookmark it, touch > Or, touch > Add to Home screen to put a shortcut on your home screen. • To search for text on that page, touch > Find in page. •...
Page 71 Use apps : Search and browse Change default browser You can download other browsers from Play Store. After you've installed one, you can make it your default browser. Go to Settings > Apps & notifications. Touch Default apps > Browser app. Or, touch Advanced >...
Page 72: Text Messaging
Use apps : Text messaging About text and multimedia messages Text messages - SMS SMS (Short Message Service) messages contain text only. One text message can contain 160 characters; when you near the limit, a counter appears. If you type more, your message is sent in a series of SMS messages.
Page 73 Use apps : Text messaging Optionally: • To open an attached photo or file, touch it. • save an attachment, touch & hold it, then touch > Save. • If the message is important, star it so you can find it later.
Page 74 Use apps : Text messaging Touch If you're having trouble attaching files, check that: • Cellular data is turned on. • Your data plan supports MMS (multimedia messages). Save attachment you received In the message, touch & hold the attachment, then touch > Save. Or, touch the attachment to open it and look for save options.
Page 75: Manage, Delete Messages
Use apps : Text messaging Manage, delete messages Keep track of important messages To access your important messages and conversations in the Messages app: Star messages you want to find later. Pin up to 3 conversations to keep these groups of messages at the top when you open the app. Pin/unpin conversations To pin a conversation: Open...
Page 76 Use apps : Text messaging Control notifications for text messages If you use the Messages app: Open Messages app. Touch your profile icon > Messages settings. Touch Notifications and: • Turn notifications on or off • Change the sound • Add or remove vibration If you use a different messaging app: Touch &...
Page 77: Change Default Messaging App
Use apps : Text messaging Change default messaging app You can download additional messaging apps from Play Store. After you've installed one, you can make it your default messaging app. To select a different app to send and receive text (SMS) and multimedia (MMS) messages: Go to Settings >...
Page 78 Use apps : Text messaging See and send messages When you have unread messages, you'll see a red notification and number of unread messages in the browser tab on your computer. To send messages from your computer, your phone must be on and connected to the internet. Usual carrier fees for sending text messages from your phone also apply to messages sent from your computer.
Page 79: Email
Use apps : Email Read, send, manage emails Read email If you've set up email, you’ll start receiving emails after your account syncs with your phone. When you receive an email notification, you'll see in the status bar. To open email from a notification, swipe the status bar down and touch the notification: •...
Page 80: View Email Attachments
Use apps : Email Find emails When you open the Gmail app, you see your Inbox. To view sent email, drafts, recently deleted email, and other categories, touch To search for emails, at the top of your email list enter terms, like the topic or the sender's name. Delete emails To delete an open email, touch To delete multiple emails, go to your email list, touch &...
Page 81: Preview Inboxes From Home Screen
Use apps : Email Touch Browse > Downloads. Do one of the following: • To select one item, touch & hold it. • To select multiple items, touch & hold the first one, then touch the others. Touch Prevent previews of attachments Attached photos or videos appear as thumbnails, showing a preview.
Page 82 Use apps : Email Touch > Notifications. Adjust notification settings. Tip: To automatically silence notifications during hours you specify, use Do Not Disturb.
Page 83: Calendar App
Use apps : Calendar app About the calendar Keep track of upcoming events and get automatic reminders on your phone with your calendar. Google calendars let you save all your events in one place, which is secure, synced, and accessible from any web- enabled device or computer when you've signed in to your account.
Page 84: Create And Manage Events
Use apps : Calendar app Create and manage events Create calendar events As you're creating an event, you'll see suggestions for the event titles, locations, people, and more. In some cases, these suggestions are personalized based on information associated with your Google account and your previously created events.
Page 85: Control Notifications For Calendar Events
Use apps : Calendar app Control notifications for calendar events Touch & hold the app icon. Touch > Notifications. Adjust notification settings. If you have assigned a ringtone for the notification but you silence your phone, your phone won't play the ringtone.
Page 86: Clock App
Use apps : Clock app Set alarms Set alarm by touch Open the Clock app. Touch Adjust alarms: • To create a new alarm, touch • To use an existing alarm, switch it on. • To change an alarm's sound, schedule or label, touch To control general alarm settings, like alarm volume and snooze duration, touch >...
Page 87: Use Timer Or Stopwatch
Use apps : Clock app Use timer or stopwatch Use timers You can set multiple countdown timers with labels to keep track: In the Clock app, touch for the Timer tab. Enter the time to count down. Touch Do any of the following: •...
Page 88: Set Date And Time
Use apps : Clock app Tip: If you use stopwatches frequently, add a task shortcut. Touch & hold , then drag Start stopwatch to your home screen. Set date and time Change time format Go to Settings > System > Date & time. To change how times are displayed: •...
Page 89 Use apps : Clock app Open the Clock app and touch Touch > Settings. Turn Automatic home clock on...
Page 90: Moto App
Moto app The Moto app groups together features and settings that help you customize the way your phone looks, sounds, and behaves. Several of these features are available only on Motorola phones. Turn gestures on/off Perform everyday tasks with quick motions.
Page 91: Preview Notifications When Screen Sleeps
Use apps : Moto app Preview notifications when screen sleeps About Moto Display notifications When your screen is off, battery-friendly notifications fade in and out, lighting only the pixels needed and showing notifications delivered since you last woke your screen. You can select which apps show notifications and limit content to control your privacy.
Page 92 Use apps : Moto app Do any of the following: • To trigger these notifications when you reach for your phone, turn Approach to wake up on • For more privacy when the screen is locked, touch Level of details to show. •...
Page 93: Photos App
Use apps : Photos app Share photos and videos You can wirelessly share one, multiple, or all items from any Photos view, sending them as email or message attachments, uploading to the cloud, or using device-to-device connections like Bluetooth. In addition to sharing wirelessly, you can transfer photos to your computer with a USB connection.
Page 94 Use apps : Photos app Back up manually Open Photos app. Open the photo or video. On the photo or video, touch . (Swipe up if you don't see View your backed up photos and videos From your phone, open the Photos app.
Page 95: Contacts, Calls, Voicemail Contacts
Contacts, calls, voicemail : Contacts Add contacts Add contacts automatically When you add an account to your phone, the contacts for that account are available on your phone automatically. Add contact with Contacts app Open Contacts app. Touch If you're using more than one account, the account that will be synced with your new contact appears at the top.
Page 96: Edit Or Delete Contacts
Contacts, calls, voicemail : Contacts • Have someone beam you the contact with NFC. Edit or delete contacts Edit contacts After creating a contact, you can change the name, photo, and other contact information. Open Contacts app. Touch the person's name. Adjust settings as needed: •...
Page 97: Star Your Favorite Contacts
Contacts, calls, voicemail : Contacts Delete contacts You can delete contacts created and stored on your phone. If the contact is synced from a social network account, you need to delete the contact in that account. For example, a Facebook contact must be deleted from within your Facebook account.
Page 98: Share Contacts
Contacts, calls, voicemail : Contacts Touch > Settings > Display options. Set options: • To sort by first or last name, touch Sort by. • To list names with first name first or last name first, touch Name format. Narrow which contacts are shown In the Contacts app, you can narrow which contacts are shown.
Page 99 Contacts, calls, voicemail : Contacts Go to Downloads. Touch & hold the file. Touch Select the way to share. Receive a name card file When someone sends you a name card file, you'll see a file transfer notification. Touch the notification and accept the file transfer.
Page 100: Phone Calls
Contacts, calls, voicemail : Phone calls Answer calls Answer incoming call When you receive a phone call, the Incoming call screen shows the caller ID. If you miss a call, you'll see in the status bar. To answer an incoming call: •...
Page 101: Make Calls
Contacts, calls, voicemail : Phone calls Control ringtones and notifications You can: • Quickly silence the ringer. Press Volume Down on the side of the phone. • Silence ringtones during hours you specify. Use Do Not Disturb. • Choose a unique ringtone for specific people. You'll know instantly who's calling.
Page 102: During A Call
Contacts, calls, voicemail : Phone calls Dial a favorite contact In the Phone app, touch to see your favorites, then touch the contact. In the Contacts app, at the top of the list under , touch the contact. Dial by contact lookup Open the Phone app and touch...
Page 103: Make Video Calls
Contacts, calls, voicemail : Phone calls Enter a number Touch on the call screen to use the numeric keypad. Use other apps When you hold your phone to your ear, the screen goes dark to avoid accidental touches. To wake it up, move it away from your ear or press the Power button.
Page 104: Make Conference Calls
Contacts, calls, voicemail : Phone calls Make conference calls To make a conference call: Call the first person. To call the next person: Touch This puts the first call on hold. Enter the number. Touch To join the calls after the second person answers, touch Turn call waiting on and off When you’re on a call and a new call comes in, the new call is sent to voicemail.
Page 105 Contacts, calls, voicemail : Phone calls Block a number Use either app to block both calls and texts from a number. From the Phone app: Touch Touch & hold a call from the number to block. Touch Block/report spam. If you don’t want to report the number as spam to Google, remove the checkmark. Touch Block.
Page 106: View And Delete Call History
Contacts, calls, voicemail : Phone calls Touch > Settings > Blocked numbers. Touch by the contact to unblock. View and delete call history See your call history To see all recent calls: Touch Touch You'll see one or more of these icons next to each call: Icon Meaning Missed call (incoming)
Page 107: Make Emergency Call From Locked Phone
Contacts, calls, voicemail : Phone calls Do one of the following: • To add to an existing contact, touch Add to a contact. • To set up a new contact, touch Create a new contact. Add contact details. Touch or Save. Delete calls from history Caution: There’s no way to restore the history after you delete it.
Page 108: Voicemail
Contacts, calls, voicemail : Voicemail Use voicemail Listen to voicemail If you've set up voicemail, you'll see in the status bar when a new voicemail message arrives. Do one of the following: • Swipe the status bar down and touch •...
Page 109 Contacts, calls, voicemail : Voicemail Touch Force stop. This restarts the app and should remove the notification. If that doesn't help: Call yourself from another phone and leave a short message. Go into your voicemail and delete this message, but wait to hang up until the notification icon has disappeared from your status bar.
Page 110: Music
Music Listen to music Get music Stream songs or download them to your phone so you can listen when you’re on an airplane or don’t have an internet connection. Your phone can play MP3, FLAC, M4A, AAC, AAC+, MIDI, and WAV files. To get music, do any of the following: •...
Page 111: Connect A Midi Device
Music Touch and select Bluetooth. Touch the name of the paired device. During file transfer, you’ll see in the status bar. To check the status, the notification. Receive files over Bluetooth Pair your phone with the device sending the music. On the device sending the music, start the file transfer, following device’s instructions.
Page 112: Settings Network And Internet
Settings : Network and internet Connect to Wi‑Fi networks Turn on and connect Turn Wi‑Fi on Open quick settings and touch Your phone automatically connects to nearby Wi-Fi networks you've connected to before. When you're connected, you'll see in the status bar.
Page 113: Connect With Wi-Fi Direct
Settings : Network and internet Turn Wi-Fi off To extend the life of your battery between charges, turn off Wi‑Fi when you're not in a location with access to Wi‑Fi. Open quick settings and touch to turn it off. Advanced: Disable Wi-Fi scanning Go to Settings >...
Page 114: Control Data Usage
Settings : Network and internet Turn it on Open quick settings and touch to turn airplane mode on. This disables all wireless connections (Wi‑Fi, voice and data for calls and text messages, Bluetooth). If permitted by your airline, you can then turn Wi‑Fi and/or Bluetooth...
Page 115: Share Your Internet Connection
Settings : Network and internet Restrict for all apps when you’re low Go to Settings > Network & internet > Data usage. open quick settings, then touch & hold Touch Data Saver and turn Use Data Saver on You'll see in your status bar and all apps are prevented from using background data.
Page 116 Settings : Network and internet Hotspot: Set up Check that: • Cellular data is on. (If cellular data is off, your phone doesn't have an internet connection to share.) • Data Saver is off. Go to Settings > Network & internet > Hotspot & tethering. Touch Wi-Fi hotspot and do any: •...
Page 117 Settings : Network and internet Change the password. Turn the hotspot back on to continue using it. Tip: When no devices are connected, the hotspot turns off automatically. To adjust this setting, go to Settings > Network & internet > Hotspot & tethering > Wi-Fi hotspot > Advanced > Turn off hotspot automatically.
Page 118: Connect To Vpns
Settings : Network and internet To stop the connection, touch the notification and turn off Bluetooth tethering. Connect to VPNs A virtual private network (VPN) lets you access files on a secure network like an office network with a firewall. Contact your network administrator for VPN settings and any additional apps or requirements. To set up a VPN connection: Go to Settings...
Page 119: Connected Devices
Settings : Connected devices Connect with Bluetooth Turn Bluetooth on/off Bluetooth uses more of your battery, so turn it off when not in use. Open quick settings. Touch to switch it on/off. Pair with Bluetooth device To connect with a new Bluetooth accessory or other device, you need to pair with it. You only need to do this once for each device.
Page 120: Tap & Pay With Nfc
Settings : Connected devices • Make or receive calls and play music over your car's audio system • Transfer music • Share photos • Share contacts • Share your phone's internet connection with your computer To set sharing options: Go to Settings >...
Page 121: Share Or Receive With Nfc
Settings : Connected devices Use NFC (near-field communication) to pay quickly and securely at checkout registers by touching your phone to an electronic reader. Set up Tap & pay Make sure you have: • Set up a payment app on your phone. Install one from Play Store if needed.
Page 122: Transfer Files Between Phone And Computer (Usb)
Settings : Connected devices Touch Android Beam and make sure it is on. Share content between devices Share content from your phone to another device by touching the devices together (usually back to back). Make sure both devices are unlocked, support NFC, and have NFC and Android Beam turned on. Open the screen that contains something you want to share, such as a photo, web page, video, map, or contact.
Page 123 Settings : Connected devices Transfer files Connect phone to computer With the phone and computer turned on, connect the phone and computer with a USB cable. Unlock the phone. Change the USB connection type to allow file transfers: Swipe down from the top of your home screen and touch the Charging this device via USB notification.
Page 124: Cast Screen Or Media To Tv
Settings : Connected devices Fix an issue If you’re having issues, try these troubleshooting steps. Cast screen or media to TV Mirror with Chromecast To mirror your screen on a TV, showing all apps and screens you use on your phone, you must: •...
Page 125 Settings : Connected devices • From the notification, touch Cast personal media with Wi-Fi Direct If your TV supports Wi-Fi Direct, set up a connection between your phone and TV so that you can view or play media from your phone. For information about using Wi-Fi Direct after you've connected, see the user guide that came with your TV.
Page 126: Print From Your Phone
Settings : Connected devices Print from your phone Set up: Wi-Fi, Wi-Fi Direct, or NFC To connect your printer and phone: Before you begin: • If your printer is connected to a Wi-Fi network, be sure the phone and your printer are connected to the same network.
Page 127: About Wireless Sharing
Settings : Connected devices About wireless sharing What you can share You can share your photos and videos, contacts, screenshots, and downloaded files. When sharing photos and videos When deciding how to share your photos or videos, consider these factors: •...
Page 128 Settings : Connected devices • Email attachments remain available for download until the recipient deletes the email. Learn how Cloud Good for: • Sharing high resolution photos, multiple photos, entire albums, and videos • Controlling sharing via links • Controlling how long you share something (You can easily delete it or turn off sharing privileges.) Things to consider: •...
Page 129 Settings : Connected devices Things to consider: • Devices you share with must have NFC. • Both your phone and the other device must be on and unlocked. Learn how...
Page 130: Apps & Notifications
Settings : Apps & notifications Change app settings Set or change default apps If you have multiple apps that do the same thing, you can pick which app to use by default. Pick when asked Sometimes, your phone asks which app to use. For example, your phone might ask which app to use to open a PDF file.
Page 131: Choose How Apps Notify You
Settings : Apps & notifications Adjust special app access In Settings > Apps & notifications > Advanced > Special app access, you can adjust these settings: • Usage access: Control which apps have access to data about your app usage (what other apps you're using and how often, your carrier, language settings, and other details).
Page 132 Settings : Apps & notifications Tip: To adjust several apps at once, go to Settings > Apps & notifications, touch to see all apps. Then touch Notifications for each app and adjust behavior. Change notification volume To adjust the volume level of all notifications: Press a Volume button and on the screen touch Adjust the slider.
Page 133 Settings : Apps & notifications Turn notification dots off or on App icons show dots to alert you about unread notifications. You can turn off dots for one or all apps. Turn dots off for all apps Go to Settings >...
Page 134: Battery
Settings : Battery Charge phone How to charge phone Your phone is like a small computer, giving you tons of information and apps. Depending on what you use, that can take a lot of power. Plan on charging the phone each night so it's ready for the next day. Connect your phone to the charger that came with your phone, or to a charger that is compatible with your phone.
Page 135: Use Battery Saver Mode
Settings : Battery • Recording or watching videos • Listening to music • Taking pictures • Using Live (animated) wallpaper See what’s using your battery To see if a specific app or service is draining your battery: Go to Settings >...
Page 136: Show Battery Percentage In Status Bar
Settings : Battery • Wait until you look at an app to refresh its content, like email or news • Stop apps from doing things in the background • Stop using Location services when your screen is off When the phone is in Battery Saver mode, you'll see in the status bar.
Page 137: Storage
Settings : Storage About storage options Phone internal storage You can store photos, videos, music, and applications on your phone. Files you downloaded from the internet and attachments you save from email or text messages are stored there, too. You can free up space when needed.
Page 138: Manage Sd Card
Settings : Storage If you don't see suggestions to free up space, check that suggestions are on: Open the Files app. Touch > Settings. Touch Notifications and turn on ones you want to receive. Free up space manually To free up space: Open the Files app.
Page 139: Find Downloaded Files
Settings : Storage Move apps to SD card You cannot store apps on the SD card because it is portable storage. If needed, you can free up space your phone. Eject SD card Drag the SD card notification down, and touch Eject. If you don't see the notification: Go to Settings...
Page 140: Recover Recently Deleted Files
Settings : Storage Tip: To access downloads from a computer, connect your phone with a cable. Then open the phone's internal storage, and look for files in the Downloads folder. Recover recently deleted files You can try to recover recently deleted photos, videos, or texts. But do so as soon as possible. The more you use the phone, the more likely the file will be overwritten with new data.
Page 141 Settings : Storage Touch your profile icon > Turn on backup. You can change back up settings any time. Adjust back up settings To adjust settings for your automatic backups: Open Photos app. Touch your profile icon > Photos settings > Backup. Adjust settings as needed: •...
Page 142: Scan Documents And Make Copies
Settings : Storage More help To learn more, read Google's help. Scan documents and make copies Scan document to Drive You can scan important documents with your phone and save them as PDFs on Google Drive. Open the Drive app. Touch >...
Page 143: Sound
Settings : Sound Adjust volumes Use Volume buttons In-call audio. When you’re on a call, the Volume buttons control the volume of the other person. Media. When you’re not on a call, the Volume buttons control media volume during playback or before you listen.
Page 144: Set Ringtones
Settings : Sound Touch Pick up to silence and turn it on If you want this gesture to silence calls but not alarms (or vice versa), touch Settings and turn the appropriate option off Set ringtones Change default call ringtone Go to Settings >...
Page 145: Enhance Sound
Settings : Sound Tip: To change your alarm sound, open the Clock app and touch . Then touch Get more ringtones Although your phone comes with lots of ringtones, you can get more: • Search for “ringtones” in Play Store and install an app that provide ringtones.
Page 146: Silence Calls & Notifications
Settings : Sound Connect your headphones or other audio device. Go to Settings > Sound > Audio effects. Make sure it's on Select an effect: • 3D Stereo: Immersive and spatial sound experience, great for gaming • Theater: Optimized for surround sound •...
Page 147 Settings : Sound Set overall behavior Sound and vibration When Do Not Disturb is on, sound and vibration are muted. Alarms and media aren't muted by default, but you can mute them too. To adjust settings for alarms, media, and touch sounds: Go to Settings >...
Page 148 Settings : Sound To let calls through from repeat callers (the same person calling a second time within 15 minutes), turn Allow repeat callers on Text messages Go to Settings > Sound > Do Not Disturb. Touch Messages, events & reminders > Allow messages. Choose whether to allow messages from: •...
Page 149: Stop Phone From Speaking
Settings : Sound Adjust settings: • To use an existing schedule, touch its name, like Sleeping. To adjust times or settings, touch • To create a new one, touch Add rule. Touch Time, then enter a name and touch OK. Specify its days, start and end times, and level of silence.
Page 150: Turn Off Charging Sounds
Settings : Sound Turn off charging sounds If you don’t want your phone to make a sound when it comes in contact with a charger: Go to Settings > Sound > Advanced. Turn off Charging sounds. Turn touch sounds on/off Go to Settings >...
Page 151: Display
Settings : Display Adjust screen brightness To set your screen's brightness, open quick settings and slide Your phone automatically adjusts your screen to the light around you, with Adaptive brightness. When the feature is on, you can still fine tune the brightness in quick settings. To turn this feature off: Go to Settings >...
Page 152: Choose Color Mode
Settings : Display Automatically change screen to grayscale To help you wind down at night, your phone can change to grayscale (black and white). Go to Settings > Digital Wellbeing & parental controls > Bedtime mode. Touch Bedtime routine, then set your schedule. Touch Customize >...
Page 153: Stop Automatic Rotation
Settings : Display Stay on until you look away Use Attentive Display to keep the screen on when you're looking at it and turn it off when you look away: • Your screen won't dim or sleep when you're looking at it. •...
Page 154 Settings : Display If you need more help seeing the screen, turn on accessibility features, like magnification to zoom in and out or a screen reader to hear audio descriptions of what you touch on the screen.
Page 155: Accessibility
Settings : Accessibility Visual assistance Adjust colors if you’re color blind Go to Settings > Accessibility. Touch Color correction and turn Use color correction on Choose an option. How you see colors Option to choose It’s difficult to tell violet from blue. Yellow and Deuteranomaly (red-green) green appear redder.
Page 156 Settings : Accessibility To zoom temporarily: Touch Touch & hold anywhere on the screen, then: • Drag to move around the screen. • Lift your finger to zoom out. You can't zoom in on the keyboard or the buttons. Tip: You can also adjust font and display size.
Page 157: Hearing Assistance
Settings : Accessibility • Set your phone to make confirmation sounds after you touch or unlock the screen • Assign a ringtone for notifications from specific apps Hearing assistance Turn on video captions Go to Settings > Accessibility. Touch Captions and turn Use captions on Specify options (language, text size, and style) for closed captioning.
Page 158: Dexterity Assistance
Settings : Accessibility To make a call with RTT: Touch Call the number. While the phone rings, the other person's screen displays an RTT indicator. After the other person answers, enter a message in the text field. The text that you enter is visible to the other person as you type. During a call, you can touch to mute the call, turn on the speaker, return to the keypad, or add a call.
Page 159: Use Accessibility Shortcuts
Settings : Accessibility Follow onscreen instructions to select: • Number of switches • Scanning options • Switch assignments To adjust options for Switch Access later, go to Settings > Accessibility > Switch Access > Settings. Use Switch Access Connect the external device to your phone by pairing with Bluetooth or using USB.
Page 160 Settings : Accessibility Touch Volume key shortcut. Turn Use service on To change the accessibility feature associated with the shortcut, touch Shortcut service. To use the Volume buttons from the lock screen, turn Allow from lock screen on Use the shortcut Press &...
Page 161: Security & Location
Are created from features of your fingertip, converted to a mathematical representation, and then encrypted and stored only on the phone. No fingerprint images are ever stored. • Are never shared with Google or Motorola. • Are never shared with other apps. Your phone only shares the verification, not the fingerprint.
Page 162: Protect Against Harmful Apps
Settings : Security & location • You can turn off NFC when you’re not using it. But even when NFC is ON, it's automatically disabled when your phone display is locked. Along with these safeguards, exchange information only with others you know and trust. Additional security options •...
Page 163 Settings : Security & location • Have location services turned on. If location services are off, you can lock or erase the phone, but cannot locate it. • Have Find My Device turned on To check that Find My Device is on for your phone: Go to Settings >...
Page 164: Lock And Unlock Phone
Settings : Security & location : Lock and unlock phone Set a screen lock You can set up a screen lock to secure your phone. Each time you turn on your phone or turn on the screen, you’ll be asked to unlock it. Set or change screen lock Go to Settings...
Page 165: Set Advanced Lock Options
Settings : Security & location : Lock and unlock phone Tips: • You can swipe up from anywhere on the screen when unlocking. You don't need to touch the icon. • Some of these options aren't available if you added a or a work (corporate) email account to your phone.
Page 166: Unlock With Trusted Devices
Settings : Security & location : Lock and unlock phone Turn Make pattern visible off Hide passwords To control whether characters briefly display when you enter a password to unlock your phone or log into websites and apps: Go to Settings >...
Page 167: Unlock With Your Face
Settings : Security & location : Lock and unlock phone Manually lock phone If you need to make sure the phone stays locked even when you’re connected to a trusted device, you can manually lock the phone. On the lock screen, touch .
Page 168: Unlock At Trusted Places
Settings : Security & location : Lock and unlock phone Turn off face matching Go to Settings > Security & location > Face Unlock. Unlock your phone. Touch Delete face data. The phone will no longer recognize your face, and the data is deleted. To turn it on again, set up face matching again.
Page 169: Keep Phone Unlocked While It's On You
Settings : Security & location : Lock and unlock phone Manually lock phone To lock your phone when you're in a trusted place, on the lock screen, touch . The phone stays locked until the next time you manually unlock it. Remove trusted places Go to Settings.
Page 170: Use Fingerprint Security
Settings : Security & location : Lock and unlock phone Touch Security & location > Smart Lock. If you don't see Smart Lock, try the following: • Update Google Play services. In the Google Search widget on your home screen, search for “Google Play services”, then touch the app to open it.
Page 171 Settings : Security & location : Lock and unlock phone • If multiple users share the phone, users should add their fingerprints from within their user profile, instead of adding multiple fingerprints to your owner profile. • Anyone whose fingerprints are added to a user profile can unlock the phone and authorize purchases with the associated Google account or apps.
Page 172: Change Lock Screen Features
Settings : Security & location : Lock and unlock phone Fix an issue Issue: Sometimes the sensor can’t read my fingerprints. Each finger has a unique print. If you’ve added only one fingerprint, add more for other fingers you want to use with the sensor.
Page 173: Use Location Services
Settings : Security & location : Lock and unlock phone Touch Lock screen preferences > Lock screen message. Type the text to display and touch Save. Tip: Don't put your mobile number as contact info on your lock screen unless you can access your voicemail from another device.
Page 174 Settings : Security & location Review apps using your location To see which apps have recently accessed your location: Go to Settings > Security & location > Location. Under Recent location requests, review the list of apps that recently received your location. To prevent an app from accessing your location: Touch App-level permissions.
Page 175: Pin Your Screen
Settings : Security & location Touch Advanced > Google Location Accuracy. Turn Improve location accuracy on When this setting is on, your phone uses GPS, Wi-Fi, mobile networks, and sensors to get the most accurate location. When it's off, your phone uses only GPS to find location, which can be slower and less accurate. Let your phone scan for nearby Wi-Fi networks or Bluetooth devices: Go to Settings...
Page 176: Lock Sim Card
Settings : Security & location Lock SIM card Set up SIM lock This feature is not available in all countries. Your SIM card came with a default PIN from your carrier. You can use it to set up an optional SIM card lock, which prevents others from using your cellular plan and accessing account information if your phone is stolen.
Page 177: Accounts
Settings : Accounts Add or remove accounts Add Google account When you set up your phone, you were prompted to add a Google account. If you skipped this, be sure to set one up now so you can download apps from Play Store, get a customized information feed, and take full advantage of the Calendar, Gmail, and other apps included with your Google account.
Page 178: Change Name & Info In Your Google Account
Settings : Accounts Touch the account name. Touch Remove account. Tip: If you have trouble removing a corporate account, go to Settings > Security & location > Advanced > Device admin apps and turn off the app for the account, then try to remove it again. Change name &...
Page 179: Control What Info Google Collects
Settings : Accounts To see if your other apps can auto-sync: Go to Settings > Accounts. Review the list of accounts: • If the app isn’t listed, then it can’t auto-sync. • If it is listed, touch its name to see any sync options you can adjust. Turn off auto-sync Turn off for certain Google apps Go to...
Page 180 Settings : Accounts You can review, delete, and control the information Google collects about you. Learn more from Google about: • Viewing and controlling what information is collected (search, YouTube, recordings of your voice commands, location). • Deleting your search history and other activity. •...
Page 181: System
Settings : System Record your IMEI number The IMEI (International Mobile Equipment Identity) number is the unique code that identifies your phone. You’ll need it if you contact support regarding a warranty, and it’s important to have if your phone is stolen. Service providers can use the IMEI to block a stolen phone from cellular networks, and many police departments keep a record of stolen phones using this number.
Page 182: Languages & Input
Settings : System : Languages & input Customize the keyboard Quickly access keyboard settings When you're typing, touch & hold the comma key and drag it to to customize your Gboard settings. Change how keyboard looks To change the background color of your keyboard: Go to Settings >...
Page 183: Use Multiple Languages
Settings : System : Languages & input Disable glide typing With glide typing, you drag your finger over the letters in a word. If you want to turn this off and only use multi-touch typing: Go to Settings > System > Languages & input > Virtual keyboard. Touch Gboard >...
Page 184: Back Up Phone
Settings : System : Languages & input Go to Settings > System > Languages & input > Virtual keyboard. Touch Gboard > Languages. Touch ADD KEYBOARD. Select the language. Touch Done. Then, switch between languages on the keyboard by touching Back up phone Back up to Google You can automatically back up the following items to your...
Page 185 Settings : System Touch > Backups. To learn about managing phone backups from a computer, read Google's help. Restore backed up data When you add your Google account to a phone, photos, contacts, settings and app data that you previously backed up to that account are restored onto the phone.
Page 186: Users And Guests
Settings : System : Users and guests Share your phone Ways to share your phone • Add users. If you share your phone with family, friends, or within a business, you can set up separate user spaces for each of them. •...
Page 187: Add, Modify, Remove Users
Settings : System : Users and guests Guest Added user Add, modify, remove users Add a user You must be the device owner to add users. To prevent others from switching to your owner profile and accessing your information, set a screen lock before you share your phone.
Page 188: Add Or Delete Guest
Settings : System : Users and guests Add or delete guest Lend to guest Create a temporary profile for sharing your phone with someone. Go to Settings > System > Advanced > Multiple users. If you want to prevent the guest from making calls, touch and switch Turn on phone calls off.
Page 189: Fix Issues
If your phone ever becomes too hot, it will ask you to turn it off so it can cool down. Some phones will stay on but limit the phone's capabilities until it cools down. If your phone is too hot to touch, use a different phone, tablet, or computer to contact Motorola support. Reasons your phone may get warm Doing one or more of the following activities may cause your phone to get warm: •...
Page 190: Phone Won't Turn On
Fix issues : Hardware issues • Use the charger that came with your phone, or a charger that is compatible with your phone. • Keep your phone away from direct heat or excessive sunlight. • Don't keep your phone in enclosed or poorly ventilated areas where heat can easily build up. •...
Page 191: Screen Is Frozen Or Won't Respond
Fix issues : Hardware issues Troubleshoot your apps: Check for app updates. Use safe mode to see if apps you installed are causing the issue and uninstall as needed. If your problem doesn't go away in safe mode, restart your phone and continue to the next section. Reset to factory settings: To remove any processes on your phone that may be causing the issue, you can reset your phone...
Page 192: Sd Card Issues
Fix issues : Hardware issues Tones, hues are different or missing • If the screen shows warmer tones than usual, check quick settings. If Night Light is on, turn it off. • If certain colors appear diminished or their hues are different, go to Settings >...
Page 193 Fix issues : Hardware issues Inspect card for damage or alignment issue: Turn your phone off and remove the card. Inspect for damage. If not damaged, reinsert the card. Be sure the card sits completely in its slot and that the tray slides easily into the phone. Turn the phone on.
Page 194: Call And Sim Issues
Fix issues : Call and SIM issues Troubleshoot issues with calls Select the statement that best describes your issue: • Can't make calls • Can't answer calls • Phone doesn’t ring • Don’t get calls/texts • People can’t hear me •...
Page 195: Can't Answer Or Phone Doesn't Ring
Fix issues : Call and SIM issues Check that the Preferred network type is set to Global. (Settings > Network & internet > Mobile network > Advanced > Preferred network type.) If you’re experiencing service issues when it is set on Global, try a different setting.
Page 196: Issues During Calls
Fix issues : Call and SIM issues safe mode to see if apps you installed are causing the issue and uninstall as needed. Begin with application types like launchers, task killers, or anti-virus apps. Can't answer ringing phone Check that notifications are enabled for the Phone app. Touch &...
Page 197 Fix issues : Call and SIM issues Screen goes black If you are using a case, cover or screen protector, remove it and see if it was causing the issue. Check your proximity sensor. Dial a call and set the phone on a table (don't use speaker mode), then hold your hand over the proximity sensor to see if you can turn the screen off and on.
Page 198 Fix issues : Call and SIM issues Turn off Voice Match. Open the Google app. Touch your profile icon > Settings > Assistant > Hey Google & Voice Match. Turn Hey Google off Saying “OK, Google” won't work from all screens, but you can touch the search widget first, then say “OK, Google”.
Page 199: Battery Issues
Fix issues : Battery issues Charging issues Try these troubleshooting steps. After each step, check to see if your issue is fixed. Make sure the USB plug fits securely into the phone. If the battery is completely depleted, connect the charger and wait about 10 minutes until it has enough voltage to charge, then press the Power button.
Page 200 Fix issues : Battery issues If your battery is draining faster than expected If your battery life seems shorter than usual, a quick and easy step is to reboot your phone, especially if you haven't turned it off in longer than a week. Press &...
Page 201: Bluetooth, Wi-Fi, Usb Issues
Fix issues : Bluetooth, Wi-Fi, USB issues Bluetooth issues Bluetooth turning on automatically After each step, check to see if your issue is fixed: When Bluetooth is off, your phone can still scan and automatically connect to a previously paired device. To prevent this, turn off Bluetooth scanning.
Page 202 Fix issues : Bluetooth, Wi-Fi, USB issues Check that Media audio is on: Go to Settings > Connected devices. Next to the paired device, touch Make sure Media audio is checked. If the problem is with a car, check the car's instructions. Can't make or hear on calls After each step, check to see if your issue is fixed: Check that other devices paired with your phone aren't getting your calls.
Page 203: Wi-Fi Issues
Fix issues : Bluetooth, Wi-Fi, USB issues Check battery level on your phone and Bluetooth device, and charge if either is low. Keep the phone and Bluetooth device within 30 feet of each other, closer for better performance. On your phone, turn Bluetooth off and then on again. Turn off the Bluetooth device to disconnect it.
Page 204: Can't Transfer Files Or Connect To Computer
Fix issues : Bluetooth, Wi-Fi, USB issues Hotspot problems If you can't turn your hotspot on, check that: • Cellular data is on. • Data Saver is turned off. If you can't connect a computer or tablet to your phone's Wi-Fi hotspot: The cellular network for your phone may not be in range.
Page 205 Fix issues : Bluetooth, Wi-Fi, USB issues Check your USB connection Try a different USB cable. Not all USB cables can transfer files. To test the USB port on your phone, connect your phone to a different computer. To test the USB port on your computer, connect a different device to your computer.
Page 206: Account And Sign-In Issues
Fix issues : Account and sign-in issues Forgot unlock code If you forgot your PIN, pattern, or password for unlocking your screen, you need to erase your phone, set it up again, and set a new screen lock. Make sure you know your Gmail address and password, which you'll need when setting up the phone. If you've forgotten them, use Google's website to retrieve them.
Page 207 Fix issues : Account and sign-in issues Make sure your Internet connection works. For sync to work, you need an Internet connection. To test if your connection is working, open a browser and load a website. If the website doesn't load, get help connecting to Wi-Fi or to cellular...
Page 208: App Issues
Fix issues : App issues App or widget issues App or widget missing from home screen If a widget disappeared from your home screen, then add the widget by touching & holding an empty spot on your home screen. If an app disappeared from your home screen, the shortcut for opening the app was removed and you just need to add a shortcut.
Page 209: Camera Issues
Fix issues : App issues After Chrome has updated, touch . Apps will now update normally. Problems with app you installed After each step, check to see if the issue is fixed: Check for updates to the app. If you can open the app, touch or >...
Page 210: Messaging Issues
Fix issues : App issues Clear the app's cache. If the problem continues, open WhatsApp, touch > Settings > Help, and search for information about your issue. Error: Please restart camera After each troubleshooting step, check to see if the issue is fixed: Turn your phone off and then on again.
Page 211 Fix issues : App issues Turn your phone off and then on again. If the issue persists, follow the steps below for specific issues. After each troubleshooting step, check to see if your issue is fixed. Red ! on text message If you see , your text message was not sent.
Page 212: Gmail Issues
Fix issues : App issues Clear the app’s cache. This frees up space by removing temporary files. Reset the phone. Keyboard not working If your keyboard has problems, like a missing spacebar: Check for updates to your keyboard app. Turn your phone off and then on again. Clear the cache for the keyboard app.
Page 213: Maintenance Procedures
Motorola provides these updates to most phones on a regular basis. • Android OS updates are new versions of the Android operating system. Motorola provides OS updates from Google to eligible phones as soon as possible. To see if an OS update will be available for your phone, or if your phone is still eligible for security updates,...
Page 214: Reset Phone
Fix issues : Maintenance procedures • Cellular/mobile data: No signal and in the status bar. You can't make/receive calls, or calls frequently drop. • Bluetooth doesn't work or disconnects automatically. • VPN doesn't work as expected. What gets deleted/removed when you reset •...
Page 215 Fix issues : Maintenance procedures Before you reset Back up your data. If your phone works and you can unlock it: • If you aren't automatically saving your photos and videos to your Google Photos library, back them up now or copy them to a computer.
Page 216: Get More Help
Fix issues : Maintenance procedures Use Volume buttons to scroll to Reboot system now, then press the Power button to select it. Allow several minutes for the reboot to complete. If the phone doesn't finish rebooting, press & hold the Power button until the screen turns dark, then release it to power up normally. If you reset your phone because you suspect a third-party app is causing problems, when you set up the phone again, be sure you don't copy all apps.

Motorola moto z4 User Manual

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