Configure Remote Assistance - Canon Arizona 6100 XTHF Mark II Series User Manual

Configure remote assistance

Configure remote assistance
Introduction
Enable and configure remote assistance to give the service organization access to your system.
The service technician is then able to operate your system and provide assistance remotely.
Before you begin
Make sure you have enabled the Remote Service connection (see
connection on page
Procedure
1. On the operator panel click on [Settings] →[Remote Service].
2. Tick the checkbox [Enable remote assistance]
3. In the box next to [Remote assistance session timeout (hours)] fill in the time in hours you want
the remote assistance session to automatically end.
4. Click on [Test remote connection] to check whether the connection was successfully established.
NOTE
• When you cannot connect remote assistance, contact your local Service
• Since a remote assistance session is established via a point to point connection, only
• Disable the remote connection when you want to terminate the connection with the
212 Chapter 11 - Troubleshooting
209).
representative.
this specific system and none of the other systems at your site can be reached.
service organization. Then you are always in control.
Enable the Remote Service