Samsung SM-X300 User Manual page 166

Appendix
Error messages appear when opening multimedia files
If you receive error messages or multimedia files do not play when you open them on
your device, try the following:
Free some storage by transferring files to a computer or deleting files from your
•
device.
Ensure that the music file is not Digital Rights Management (DRM)-protected. If the
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file is DRM-protected, ensure that you have the appropriate licence or key to play the
file.
Ensure that the file formats are supported by the device. If a file format is not
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supported, such as DivX or AC3, install an app that supports it. To check the file
formats that your device supports, visit the Samsung website.
Your device supports pictures and videos captured with the device. Pictures and
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videos captured by other devices may not work properly.
Your device supports multimedia files that are authorised by your carrier or providers
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of additional services. Some content circulated on the internet, such as ringtones,
videos, or wallpapers, may not work properly.
Bluetooth is not working well
If another Bluetooth device is not located or there are connection problems or
performance malfunctions, try the following:
Ensure that the device you wish to connect with is ready to be scanned or connected
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to.
Ensure that your tablet and the other Bluetooth device are within the maximum
•
Bluetooth range (10 m).
On your tablet, open Settings, tap Connections, and then tap the Bluetooth switch
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to turn it on again.
On your tablet, open Settings, tap General management → Reset → Reset Wi-Fi
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and Bluetooth settings → Reset settings to reset network settings. You may lose
registered information when performing the reset.
If these tips do not solve the problem, contact a Samsung Service Centre or an
authorised service centre.
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