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Solving Network Problems
Check the solutions in these sections if you have problems using the base unit
on a network.
Related Links
g
• "Solutions When Wireless Authentication Fails"
• "Solutions When You Cannot Access the Base Unit Through the Web"
• "Solutions When the Image Contains Static During Network Display"
• "Solutions When You Cannot Connect Using Screen Mirroring"
• "Solutions When You Cannot Use Two Screen Mirroring Sources"
• "Solutions When the Image or Sound Contains Static During Screen
Mirroring Connection"
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Solutions When Wireless Authentication Fails
If you are having trouble with the authentication, try the following solutions:
• If the wireless settings are correct, but authentication fails, you may need to
update the Date & Time settings in the base unit's Management menu.
• Check the Security settings in the base unit's Network menu.
Network > Network Settings > Wireless LAN > Security
s
• If the access point security is WPA3-EAP, change the access point setting to
WPA2/WPA3-EAP.
Related Links
g
• "Base Unit Administration Settings - Management Menu"
• "Network Menu - Wireless LAN Menu"
Solutions When You Cannot Access the Base Unit
Through the Web
If you are unable to access the base unit through a Web browser, make sure you
are using the correct ID and password.
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• Make sure you use the following user IDs. (You cannot change the user IDs.)
• To access the Basic Control option, enter EPSONREMOTE.
• To access other options and save settings, enter EPSONWEB.
• For the password, enter the password set in the base unit's Network menu.
No password is set by default.
• For the infrastructure mode, make sure you have access to the network the
base unit is on.
• If your Web browser is set up to connect via a proxy server, the Epson Web
Control screen cannot be displayed. Make settings for a connection without
using a proxy server.
• Make sure the network device is turned on. After turning on the network
device, turn on the base unit. If you are connecting wirelessly, connect to
devices over a wireless network access point.
The user ID and password are case sensitive.
Related Links
g
• "Network Menu - Network Settings Menu"
• "Base Unit Feature Settings - Operation Menu"
Solutions When the Image Contains Static During
Network Display
If the displayed image contains static during network display, try the following
solutions:
• Check for any obstacles between the access point, the computer, the
mobile device, and the base unit, and change their positions to improve
communication.
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