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Universal Serial Bus (USB) speci c problems
Speci c
What you experience Possible solutions
Symptoms
USB interface is
USB peripherals are
not working
not working
SuperSpeed
SuperSpeed USB
USB 3.2 Gen2
3.2 Gen2 peripherals
interface is
working slowly or not
slow.
working at all
Wireless USB
Wireless USB
peripherals stop
peripherals responding
working when a
slowly or only working
USB 3.0 device
as the distance
is plugged in
between itself and its
receiver decreases
6. Trouble Shooting Instructions
• Check that your display is turned ON.
• Reconnect the upstream cable to your
computer.
• Reconnect the USB peripherals
(downstream connector).
• Turn o the monitor and turn it on again.
• Reboot the computer.
• Certain USB devices such as portable
hard drives require higher power source;
connect the drive to the computer
directly.
• Check that your computer is USB
3.0-capable.
• Some computers have USB 3.0, USB
2.0, and USB 1.1 ports. Ensure that the
correct USB port is used.
• Reconnect the upstream cable to your
computer.
• Reconnect the USB peripherals
(downstream connector).
• Reboot the computer.
• Increase the distance between the USB
3.0 peripherals and the wireless USB
receiver.
• Position your wireless USB receiver as
close as possible to the wireless USB
peripherals.
• Use a USB-extender cable to position
the wireless USB receiver as far away as
possible from the USB 3.0 port.
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