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Common
What you experience Possible solutions
Symptoms
The monitor
Connect the Dock
cannot detect
USB-C
signal connect
platform. Connect
with dock after
DUT with TBT4 cable
AC/DC O /On,
to the Dock USB-C
cable uplug/
port.The monitor
Plug
cannot detect the
signal after AC O /On
TBT4 cable Unplug/
Plug
The two
Connect 1st DUT with
monitor
TBT4 cable to the
maximum
platform. Connect 2nd
resolution
DUT to the 1st DUT
cannot reach
Thunderbolt
5120 x 2160 @
port with TBT4 cable.
120 Hz when
The 2nd monitor or 1st
TBT Daisy
monitor cannot reach
Chain
5120 x 2160 @1 20 Hz
2nd monitor
Connect 1st DUT with
shows black
TBT4 cable to the
screen when
platform. Connect 2nd
TBT daisy chain
DUT to the 1st DUT
and enable
Thunderbolt
SmartHDR
port with TBT4 cable.
on both OSD
Set both DUT to the
and Windows
maximum resolution
display setting
(5120 x 2160). Enable
SmartHDR on both
OSD and Windows
display setting. 2nd
monitor shows black
screen
Auto source
When you connect
cannot
the HDMI cable and
automatically
DP cable to monitor,
switch to DP
connect HDMI cable
input source
to platform and display
when you
normally, then connect
connect the
DP cable to platform.
DP cable to the
The signal cannot
platform
automatically to DP
signal
6. Trouble Shooting Instructions
• Connect the monitor directly with the
platform.
®
cable to the
• Change the TBT4 cable to a USB-C
cable.
®
• Make sure the OSD Thunderbolt Daisy
Chain is "Optimized".
TM
out
• Intel UHD graphic limitation, suggest to
use Intel Iris graphic.
• Disable SmartHDR on both OSD and
Windows display setting.
TM
out
• Unplug and plug the DP cable from the
monitor side.
• Go to the OSD menu and enter input
source select DP manually.
®
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