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Problem
Cause
No sound is heard
This unit is in straight decoding
from the surround
mode and a monaural source is
speakers.
being played back.
Sound may not be output from
certain channels depending on
input sources or sound field
programs.
No sound is heard
A subwoofer is not connected, or it
from the subwoofer.
is disabled.
The subwoofer is turned off.
The source does not contain LFE
(☞p.
61) or low frequency signals.
The right
Combine input connected to the
combination of audio
external component video output
/ video jacks to
with another input audio jack.
connect cannot be
found.
The audio input
The connected component is not
sources cannot be
set to output the desired digital
played in the desired
audio signals.
digital audio signal
This unit does not support
format.
playback of HD Audio (TrueHD,
Dolby Digital plus, DTS Master
Audio, etc.) or DTS 96/24, etc.
There is noise
This unit is too close to other
interference from
digital or radio frequency
digital or radio
equipment.
frequency
equipment.
See
Remedy
page
g
Press
STRAIGHT
(on the remote
27
control) to exit straight decoding mode.
Try another sound field program.
26
Check that a subwoofer is connected
41
correctly, and from the Setup menu
"Subwoofer" ("Speaker Setup" → "Config"
→ "Subwoofer"), set the subwoofer to
"On."
Turn the subwoofer power on.
—
If the subwoofer includes an Auto Power
Off function, then lower the Auto Power Off
sensitivity settings.
—
Select a desired input source (HDMI1-4 or
38
AV1-2) as a video input and select a audio
input source from "Audio In" in the Option
menu.
Set the playback component properly
—
referring to its instruction manual.
Signals, such as HD Audio and DTS 96/24,
—
can be played by standard decoders (Dolby
Digital, DTS Digital Surround, etc.).
Move this unit further away from such
—
equipment.
Problem
Cause
Noise/hum noise is
Incorrect cable connection.
heard.
Connect the audio cables properly.
A DTS-CD is being played back.
The volume cannot
The component connected to the
be increased, or the
output jacks of this unit is not
sound is distorted.
turned on.
"Max Volume" is set to a low
value.
HDMI™
Problem
Cause
The front panel
An error with the HDMI
display HDMI
connection has occurred.
indicator is flashing.
No picture or sound.
The number of components is over
the limit.
The connected HDMI component
does not support high-bandwidth
digital copyright protection
(HDCP).
APPENDIX
Troubleshooting
See
Remedy
page
If the problem persists, the cables may be
—
defective.
If a DTS bitstream signal is not properly
—
input to this unit, only noise is output.
Connect the playback component to this
unit by digital connection and play back the
DTS-CD.
If the condition is not resolved, the problem
may result from the playback component.
Consult the manufacturer of the playback
component.
When the component connected to the
—
output jacks of this unit is not turned on, the
sound may be distorted, or the volume may
decreased due to the nature of AV receivers.
Turn on all components connected to this
unit.
Set it to a higher value.
45
See
Remedy
page
Try re-inserting the HDMI cable.
—
Confirm that HDMI video that is not
38
supported by the unit is not being input
(HDMI Input → Option menu → "Signal
Info").
Disconnect some of the HDMI components.
—
Connect an HDMI component that supports
—
HDCP.
57
En
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