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en Troubleshooting
Troubleshooting
12 Troubleshooting
You can rectify minor faults on your appliance yourself.
Read the troubleshooting information before contacting
after-sales service. This will avoid unnecessary costs.
WARNING ‒ Risk of injury!
Improper repairs are dangerous.
Repairs to the appliance should only be carried out
▶
by trained specialist staff.
If the appliance is defective, call Customer Service.
▶
→ "Customer Service", Page 13
12.1 Malfunctions
Fault
The appliance is not
working.
The LED lighting
does not work.
The button illumina-
tion does not work.
Home Connect is not
working properly.
The hob-based hood
control is not working
properly.
The appliance does
not respond.
The restart does not
work.
General malfunctions
occur.
Disposal
13 Disposal
13.1 Disposing of old appliance
Valuable raw materials can be reused by recycling.
Unplug the appliance from the mains.
1.
Cut through the power cord.
2.
12
Cause and troubleshooting
The mains plug of the power cord is not plugged in.
Connect the appliance to the power supply.
▶
The circuit breaker in the fuse box has tripped.
Check the circuit breaker in the fuse box.
▶
There has been a power cut.
Check whether the lighting in your room or other appliances are working.
▶
Different causes are possible.
Defective LED lights may be replaced by the manufacturer, their customer service or a
▶
qualified technician (electrician) only.
Call
▶
→ "Customer Service", Page 13.
Different causes are possible.
Call
▶
→ "Customer Service", Page 13.
Different causes are possible.
Go to www.home-connect.com.
▶
It may be necessary to change the settings.
Read the instruction manual for the hob.
▶
Go to www.home-connect.com.
▶
It may need to be restarted.
Press and hold
and
▶
a All of the buttons flash.
a The appliance is restarted.
Different causes are possible.
Disconnect the appliance from the power supply.
1.
Pull out the mains plug or switch off the fuse in the fuse box.
‒
After approx. 2 minutes, reconnect the appliance to the power supply.
2.
a It may take a few minutes until all of the functions are available.
A software update may be required.
Update the software.
▶
→ "Software update", Page 8
WARNING ‒ Risk of electric shock!
Improper repairs are dangerous.
Repairs to the appliance should only be carried out
▶
by trained specialist staff.
Only use genuine spare parts when repairing the
▶
appliance.
If the power cord of this appliance is damaged, it
▶
must be replaced by trained specialist staff.
for at least 10 seconds.
Dispose of the appliance in an environmentally
3.
friendly manner.
Information about current disposal methods are
available from your specialist dealer or local author-
ity.
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