GE GGS500PV Owner's Manual page 29

Troubleshooting Tips ... Before you call for service
Problem Possible Cause
Drawer does not slide The drawer is out of alignment
smoothly or drags
Drawer is over-loaded or load is unbalanced.
Storage drawer won't Rear drawer support is on top of the guide rail.
close
Surface units will not Burner size is too small for the cookware
maintain a rolling boil
or cooking is not fast
enough
Flame size is too large for the cookware
In some areas the heating value of the gas may
be low
Burners do not light Plug on range is not completely inserted in the
electrical outlet.
Gas supply not connected or turned on.
A fuse in your home may be blown or the circuit
breaker tripped.
Burner parts not replaced correctly.
Burner slots near the electrode, or the round
lighter port on the oval burner, may be clogged.
Food residue on electrode or in the orifice.
Top burners do not Improper burner assembly.
burn evenly
Burner slots on the side of the burner may be
clogged.
Burner flames are Improper air to gas ratio.
very large or yellow
Burner flames are High humidity
orange
49-2001191 Rev. 0
What To Do
Fully extend the drawer and push it all the way in
See the Care and Cleaning – Exterior Surfaces –
Storage Drawer section.
Reduce weight. Redistribute drawer contents.
Reposition the drawer. See the See the Care and
Cleaning – Exterior Surfaces – Storage Drawer
section.
The flame size on a burner should match the size
of the cookware being used. See the Gas Cooktop
- Selecting a Flame Size section
The flame size on a burner should match the size
of the cookware being used. Flames larger than the
bottom of the cookware maybe hazardous. See the
Gas Cooktop - Selecting a Flame Size section
Cover pan with a lid until desired heat is obtained.
Make sure electrical plug is plugged into a live,
properly grounded outlet.
See the Installation Instructions that came with your
range.
Replace the fuse or reset the circuit breaker.
See the Care and Cleaning – Exterior Surfaces
section.
Remove the burners and clean them. Check the
electrode area for burned-on food or grease. See
the Care and Cleaning - Exterior Surfaces section.
Lightly polish flat tip of electrode with nail file or
sandpaper until shiny or clean the area around the
electrode.
See the Care and Cleaning Cooktop Surfaces.
Make sure the burner caps are seated correctly.
See the Care and Cleaning – Cooktop Surfaces -
Replacing the Surface Burners section.
Remove the burners for cleaning. See the Care and
Cleaning – Cooktop Surfaces - Cleaning the Burner
Heads section.
If range is connected to propane or butane gas,
contact the technician who installed your range or
made the conversion.
dehumidifier to reduce the humidity in the room.
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