Troubleshooting Guide; Product Registration; Warranty - Shark Pro Steam S3601 Series Owner's Manual

TROUBLESHOOTING GUIDE

WARNING: To reduce the risk of shock and unintended operation,
turn off power and unplug unit before servicing.
The Pro Steam Pocket Mop will not turn on.
®
(The blue light is NOT illuminated.)
•
Ensure the power cord is plugged in correctly to a working electrical outlet�
The Pro Steam Pocket Mop will not make steam.
•
Make sure a steam setting has been selected and that the Steam Control button
is illuminated solid blue� Make sure the water tank is filled�
Cannot activate steam mode on the Pro Steam Pocket Mop.
(Blue light remains flashing.)
•
Unplug the unit it from the electrical outlet, wait 15-30 seconds, then plug the
unit back in�
The Pro Steam Pocket Mop leaves water on the floor or is becoming hard to push.
•
Confirm that the Dirt Grip™ pocket pad is properly attached and is not
oversaturated� If the pad is oversaturated, unplug the unit, wait 2 to 3 minutes for
the pad to cool, then replace it with a clean, dry pad�
The Pro Steam Pocket Mop left a white spot on the floor.
•
Always use the Steam Mop in the correct manner� Never leave the unit with a wet
Dirt Grip pocket pad idle for an extended period�
Floors are cloudy, streaky, or spotty after steaming.
•
This may be the result of residue from chemicals previously used to treat the
floor� Be sure to follow the instructions in the Using Your Steam Mop section
above�
Unable to resolve your issue?
•
If you are still having difficulty using the Pro Steam Pocket Mop, give our
Customer Care Center a call at 1-800-798-7398�

PRODUCT REGISTRATION

Please visit registeryourshark�com or call 1-800-798-7398 to register your new Shark®
product within ten (10) days of purchase� You will be asked to provide the store name,
date of purchase, and model number, along with your name and address�
The registration will enable us to contact you in the unlikely event of a product
safety notification� By registering, you acknowledge you have read and understood
the instructions and the accompanying warnings set forth in this owner's guide�
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ONE (1) YEAR
LIMITED WARRANTY
The 1-Year Limited Warranty applies to purchases made from authorized retailers of SharkNinja
Operating LLC� Warranty coverage applies to the original owner and to the original product only
and is not transferable�
SharkNinja warrants that the unit shall be free from defects in material and workmanship for a
period of 1 year from the date of purchase when it is used under normal household conditions
and maintained according to the requirements outlined in this instruction manual, subject to the
following conditions and exclusions�
What is covered in my warranty?
1� The original unit and/or non-wearable components deemed defective, in SharkNinja's sole
discretion, will be repaired or replaced for up to 1 year from the original purchase date�
2� In the rare event that a replacement unit is issued, the warranty coverage ends six months
following the receipt date of the replacement unit or the remainder of the existing warranty,
whichever is greater� If the unit is replaced, SharkNinja reserves the right to replace the unit with
one of equal or greater value�
What is not covered in my warranty?
Our Customer Service/Product Specialists are available to provide all the warranty service options
available to you, including the possibility of upgrading to our VIP Warranty Service Options for
select product categories�
1� Normal wear and tear of wearable parts such as foam filters, HEPA filters, pads etc�, which
require regular maintenance and/or replacement to ensure the proper functioning of your unit
are not covered by this warranty�
2� Any unit that has been tampered with or used for commercial purposes�
3� SharkNinja will cover the cost for the customer to send in the unit to us for repair or
replacement� A fee of $20�95 for return shipping costs will be charged at the time of return
shipment of the repaired or replacement unit�
4� Damage caused by misuse, abuse, or negligent handling, or damage due to mishandling in
transit�
5� Consequential and incidental damages�
6� Defects caused by or resulting from damages from shipping or from repairs, service, or
alteration to the product or any of its parts which have been performed by a repair person not
authorized by SharkNinja�
7� Products purchased, used or operated outside of North America�
Problems with your unit/How to get service
If your appliance fails to operate properly while in use under normal household conditions within
the warranty period, visit sharkclean�com for product care/maintenance self-help� Our Customer
Service and product specialists are also available at 1-800-798-7398 to assist with product support
and warranty service options�
How to initiate a warranty claim
You can call 1-800-798-7398 to have a Customer Service specialist assist you� Please note you
must call 1-800-798-7398 to initiate a warranty claim� Return and Packing Instruction information
will be provided at that time�
For Customer Service hours, visit sharkclean�com
Replacement parts are available for purchase at sharkclean�com� For more information on which
parts are classified as wearable and non-wearable, please visit sharkclean�com/warranty
This warranty gives you specific legal rights, and you also may have other rights that vary from
state to state�
Some states do not permit the exclusion or limitation of incidental or consequential damages, so
the above may not apply to you�
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