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en Troubleshooting
Fault
The appliance is not
working.
Appliance paused, but
the drum is rotating.
Home Connect is not
working properly.
No connection to the
home network.
Creasing.
and programme ter-
minated.
42
Cause and troubleshooting
There is a software fault.
To restart the appliance, press and hold
▶
proximately 5 seconds.
Cooling process active.
Not a fault – no action required.
▶
Different causes are possible.
Go to www.home-connect.com.
▶
Wi-Fi is switched off.
Activating Wi-Fi on the appliance.
▶
→ "Activating Wi-Fi on the appliance", Page 34.
Wi-Fi is activated but a connection to your home net-
work cannot be established.
Ensure that the home network is available.
1.
Reconnect the appliance to the home network.
2.
→ "Setting up Home Connect", Page 34
The load is too large.
Observe the maximum load capacity of the
▶
→ "Programmes", Page 24.
The laundry lies in the drum for too long after drying.
Remove the laundry from the drum as soon as the
1.
drying programme has finished.
Spread the items of laundry for cooling.
2.
Unsuitable programme for the type of fabric.
Set the suitable programme for the type of fabric.
▶
→ "Programmes", Page 24
Easy-Care fabrics are dried for too long.
→ "Changing the dryness level", Page 33.
▶
→ "Adjusting the dryness level", Page 33.
▶
Crease-reduction function not activated.
Activate the crease-reduction function.
▶
→ "Buttons", Page 22
Condensation tank filled.
→ "Emptying the condensation container", Page 31.
1.
→ "Inserting the condensation container", Page 32.
2.
→ "Starting the programme", Page 29.
3.
Water drain hose is caught or jammed.
Ensure that the water drain hose is not kinked or
1.
trapped.
Route the water drain hose without kinks.
2.
for ap-
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