Troubleshooting Tips - Watchguard V10 End User Manual

Select the Client for Microsoft Networks Network Client and
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then click the OK button.
Click the Cancel button to close the Select Network Component
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Type window.
Click the OK button to preserve the installed components.
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Click the Cancel button to close the Dial-up connection window.
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Configuring the WINS and DNS settings
From the Windows desktop:
Select Start = > Control Panel => Network Connections, then select
1
the Dial-up connection you use to access the Internet.
The connection window appears.
Click the Properties button.
2
Click the Networking tab.
3
Select the Internet Protocol (TCP/IP) component, then click the
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Properties button.
The Internet Protocol (TCP/IP) Properties window appears.
Click the Advanced button.
5
The Advanced TCP/IP Settings window appears.
Click the DNS tab.
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Under the "DNS server addresses, in order of use" heading, click
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the Add button.
The TCP/IP DNS Server window appears.
Enter your DNS server IP address in the appropriate field, then
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click the Add button.
If you have multiple remote DNS servers repeat the last two steps.
Make certain that your DNS server on the Trusted network behind the
Firebox is listed first.
Enable the Append these DNS suffixes (in order) option.
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Click the Add button.
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The TCP/IP Domain Suffix window appears.
Enter your Domain suffix in the appropriate field.
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If you have multiple DNS suffixes repeat the last two steps.
Click the WINS tab.
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version 6.0
Preparation
N
OTE

Troubleshooting Tips

WatchGuard maintains a knowledge base on our Web site, including
an In-Depth FAQ section on configuring and using the MUVPN client.
This is available at:
www.watchguard.com/support
A few of the most common issues found in installing, configuring,
and using the MUVPN client are described below.
My computer is hung up just after installing the MUVPN client...
This is most likely due to either the ZoneAlarm personal firewall
application interfering with regular Local network traffic or the
MUVPN client is active and is unsuccessfully attempting to create
VPN tunnels.
When the MUVPN client is not in use, ZoneAlarm should be
shutdown and the client deactivated.
From the Windows desktop system tray:
First, reboot your computer.
1
Right-click on the Mobile User VPN Client icon.
2
Select Disconnect All.
3
The MUVPN Client closes all VPN tunnels.
Right-click on the Mobile User VPN Client icon and select
4
Deactivate Security Policy.
The MUVPN icon will display a red slash to indicate that the Security
Policy has been deactivated.
Right-click on the ZoneAlarm icon and select Shutdown
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ZoneAlarm.
The ZoneAlarm dialog box appears.
Click the Yes button when prompted to quit ZoneAlarm.
6
I have to enter my network log in information even when I'm not
connected to the network...
When you start your computer, you are prompted to enter your
Windows network user name, password and domain. It is very
important that you enter this information correctly, just as you would
if you were at the office connected to the network. Windows stores the
information for use by network adapters and networked applications.
Later, when you connect to your ISP and start the MUVPN client,
4 WatchGuard® Vclass Mobile User VPN Client End User Brochure—Windows XP
Troubleshooting Tips