Technical Support - Protech Systems SI-W309 User Manual

3.5 Technical Support

If you have any technical question after you purchase our product, you can use
the following form to contact our technical support staff.
https://www.protech.com.tw/Support/Technical_us.asp
When you request technical support, please provide the following information
to our technical support staff.
1. Module Name and Serial Number: The serial number can be found printed
on the barcode label attached on the rating label.
2. Firmware Version: Please refer to the Chapter 4 MODBUS RTU Protocol
for the command to identify the firmware version of your I/O Module.
3. Host Configuration includes type and operating system
4. How to reproduce the technical question you meet? Please give full details
to describe the procedures to reproduce the problem.
5. If the problem involves other hardware accessories or programs, please
describe the details.
6. Any comments or suggestions related to the problem are welcome.
SI-W309 SERIES USER MANUAL
Chapter 3 Hardware Configuration
Page: 3-11