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Troubleshooting
If you have difficulty operating your telephone, the suggestions below should solve the problem. If you still have
difficulty after trying these suggestions, call VTech Communications at 1(800)595-9511. In Canada, call VTech
Telecommunications Canada Ltd . at (800)267-7377 .
Problem
Suggestion
When attempting to
• Pick up the handset in the main telephone base, press
de-register, the IN USE
hang up . Begin de-registration again .
light is on steadily .
My telephone doesn't
• Make sure the power cord is plugged in .
work at all .
• Make sure the telephone line cord is plugged firmly into the base unit and the telephone wall
jack .
• Disconnect the charger adapter for a few minutes, and then reconnect it .
• Charge the battery in the handset for at least 6 hours . For optimum daily performance, return
the handset to its charger when not in use .
• Reset the telephone base . Unplug the unit's electrical power . Wait for 5 seconds then plug it
back in . Allow up to one minute for the handset and telephone base to reset .
• You may need to purchase a new battery . Please refer to the Batteries section of the system's
user's manual .
I cannot get a dial
• Try all the suggestions above .
tone .
• If the handset displays NOT REGISTERED, follow the instructions on page 7 to register your
handset .
• Move the handset closer to the telephone base . You might have moved out of range .
• Your telephone line cord might be malfunctioning . Try installing a new telephone line cord .
• If the previous suggestions do not work, disconnect the telephone base from the telephone
jack and connect a different telephone . If there is no dial tone on that telephone either, the
problem is in your wiring or local service . Contact your local telephone company .
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www.vtechphones.com
to go off hook, and press OFF to
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