Bose Bass Module 500 Manual
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Bose Bass Module 500 Manual

Bose Bass Module 500 Manual

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User Manual of Product 1:
Bose Bass Module 500, Black
User Manual of Product 2:
Bose TV Speaker - Soundbar for TV with Bluetooth and
HDMI-ARC Connectivity, Black, Includes Remote Control

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Summary of Contents for Bose Bass Module 500

  • Page 1 User Manual of Product 1: Bose Bass Module 500, Black User Manual of Product 2: Bose TV Speaker - Soundbar for TV with Bluetooth and HDMI-ARC Connectivity, Black, Includes Remote Control...
  • Page 2 B A S S M O D U L E 5 0 0...
  • Page 3 I M P ORTA N T SA F ET Y I N STR UCT IO NS Please read and keep all safety, security, and use instructions. Bose Corporation hereby declares that this product is in compliance with the essential requirements and other relevant provisions of Directive 2014/53/EU and all other applicable EU directive requirements. The complete declaration of conformity can be found at: www.Bose.com/compliance...
  • Page 4 • Where the mains plug or an appliance coupler is used as the disconnect device, the disconnect device shall remain readily operable. • Due to ventilation requirements, Bose does not recommend placing the product in a confined space such as in a wall cavity or in an enclosed cabinet.
  • Page 5 • Connect the equipment into an outlet on a circuit different from that to which the receiver is connected. • Consult the dealer or an experienced radio/TV technician for help. Changes or modifications not expressly approved by Bose Corporation could void the user’s authority to operate this equipment.
  • Page 6 REG U LATORY I N FO R MAT IO N For Europe: Frequency bands of operation 2400 to 2483.5 MHz, 5150 to 5350 MHz, and 5470 to 5725 MHz. Maximum transmit power less than 20dBm EIRP. Maximum transmit power is below regulatory limits such that SAR testing is not necessary and exempt per applicable regulations.
  • Page 7 Taiwan Importer: Bose Taiwan Branch, 9F-A1, No.10, Section 3, Minsheng East Road, Taipei City 104, Taiwan Phone Number: +886-2-2514 7676 Mexico Importer: Bose de México, S. de R.L. de C.V. , Paseo de las Palmas 405-204, Lomas de Chapultepec, 11000 México, D.F. Phone Number: +5255 (5202) 3545 Input Rating: 100–240V...
  • Page 8 This product is capable of receiving automatic security updates from Bose. To receive automatic security updates, you must complete the product setup process in the Bose Music app and connect the product to the Internet. If you do not complete the setup process, you will be responsible for installing security updates that Bose makes available.

  • Page 9: Table Of Contents

    Connect the bass module to power ................ 12 CONNECT TO A SOUNDBAR OR SPEAKER Choose your connection method ................13 Connect using the Bose Music app ................. 14 New to the Bose Music app? ................14 Connect using the SoundTouch 300 remote ............15 Check for sound ......................
  • Page 10 CON TE NTS TROUBLESHOOTING Try these solutions first ....................20 Other solutions ........................ 20 Reset the connection to the soundbar ..............22 Reset the bass module ....................23 REFERENCE Access your soundbar or speaker owner’s guide ..........24 E N G...
  • Page 11 Power cord* *May ship with multiple power cords. Use the power cord for your region. NOTE: If any part of the product is damaged, do NOT use it. Contact your authorized Bose dealer or Bose customer service. Visit: global.Bose.com/Support E N G...

  • Page 12: Bass Module Placement

    Place the bass module along the same wall as your TV, or along any other wall in the front third of the room. Keep the back side of the bass module (the side opposite the Bose logo) at least 3 in. (7.6 cm) from any other surface. Blocking the port on the bottom of this side may affect acoustic performance.

  • Page 13: Power

    P OW E R CONNECT THE BASS MODULE TO POWER 1. Connect the power cord to the b connector on the bass module. POWER 2. Plug the other end of the power cord into an AC (mains) power outlet. E N G...

  • Page 14: Connect To A Soundbar Or Speaker

    The way you connect the bass module depends on your soundbar or speaker. Choose your connection method from the table below. SOUNDBAR OR SPEAKER CONNECTION METHOD Connect using the Bose Music app (see page 14). Bose Soundbar 500 or NOTE: If you can’t access or have trouble Bose Soundbar 700 connecting using the Bose Music app, see “Troubleshooting”...

  • Page 15: Connect Using The Bose Music App

    CON N ECT TO A SOUN D BA R O R S P E A KE R CONNECT USING THE BOSE MUSIC APP 1. In the Bose Music app, from the My Bose screen, select your soundbar. 2. Tap the soundbar image in the bottom-right corner of the screen.

  • Page 16: Connect Using The Soundtouch 300 Remote

    CON N ECT TO A SOUN D BA R O R S P E A KE R CONNECT USING THE SOUNDTOUCH 300 REMOTE 1. On your s oundbar’s remote, press the SoundTouch button e. 2. Press and hold k until the connectivity light l on the soundbar blinks white. Once connected, you hear a tone.

  • Page 17: Connect Using An Audio Cable

    (not provided). If you don’t have a 3.5 mm audio cable (commonly used for headphones and mobile devices), visit worldwide.Bose.com/Support/BASS500 to purchase a 15 ft. (4.5 m) cable. You can also purchase this part at your local electronics store. 1. Connect one end of a 3.5 mm audio cable to the x connector on the bass module.
  • Page 18 2. Connect the other end of the cable to the h connector on the back of the soundbar or speaker. BASS NOTES: Bose TV Speaker: Make sure to connect the cable to the h connector, not the B connector. SoundTouch 300 soundbar: Connect the cable to the p connector. 3. Check for sound (see page 15).

  • Page 19: Bass Module Status

    Connected to the soundbar or speaker Blinking white Downloading a software update Solid amber Network standby (wireless connection) Blinking amber Ready to connect to the soundbar or speaker Power-saving mode (wired connection) Blinking red Error - contact Bose customer service E N G...

  • Page 20: Care And Maintenance

    Do NOT allow objects to drop into any openings. REPLACEMENT PARTS AND ACCESSORIES Replacement parts and accessories can be ordered through Bose customer service. Visit: global.Bose.com/Support LIMITED WARRANTY Your bass module is covered by a limited warranty. Visit our website at global.Bose.com/warranty for details of the limited warranty.

  • Page 21: Troubleshooting

    Visit: worldwide.Bose.com/contact SYMPTOM SOLUTION Bose Music app Make sure your mobile device is compatible with the Bose Music app and doesn’t work on meets minimum system requirements. For more information, refer to the mobile device app store on your mobile device.
  • Page 22 NOTE: If you no longer have the ADAPTiQ headset (provided with your soundbar), contact Bose customer service for a replacement. If the bass module is connected to a Bose TV Speaker, make sure the 3.5 mm audio cable (not provided) is connected to the h connector on the back of the speaker, not the B connector.

  • Page 23: Reset The Connection To The Soundbar

    TR OUBL ES H O OTI N G RESET THE CONNECTION TO THE SOUNDBAR If the bass module no longer connects to the soundbar, reset the bass module’s wireless connection. Resetting the wireless connection causes the soundbar to try to reconnect to the bass module, which may resolve connection issues.

  • Page 24: Reset The Bass Module

    TR OUBL ES H O OTI N G RESET THE BASS MODULE Resetting the bass module clears all wireless connection information and returns the bass module to original factory settings. 1. Press and hold the button on the back of the bass module until the system status light blinks white.

  • Page 25: Reference

    ACCESS YOUR SOUNDBAR OR SPEAKER OWNER’S GUIDE For instructions and troubleshooting specific to your soundbar or speaker, refer to your soundbar or speaker owner’s guide. Visit: Bose Soundbar 500: worldwide.Bose.com/Support/SB500 Bose Soundbar 700: worldwide.Bose.com/Support/SB700 SoundTouch 300 soundbar: global.Bose.com/Support/ST300 Bose TV Speaker: worldwide.Bose.com/Support/TVS...
  • Page 26 ©2020 Bose Corporation 100 The Mountain Road, Framingham, MA 01701-9168 USA AM810673-0010 Rev. 03...
  • Page 27 T V S P E A K E R...
  • Page 28 I M P ORTA N T SA F ET Y I N STR UCT IO NS Please read and keep all safety, security, and use instructions. Bose Corporation hereby declares that this product is in compliance with the essential requirements and other relevant provisions of Directive 2014/53/EU and all other applicable EU directive requirements.
  • Page 29 If you are not sure about installing the bracket, contact a qualified professional installer. Ensure the bracket is installed according to local building codes. • Due to ventilation requirements, Bose does not recommend placing the product in a confined space such as in a wall cavity or in an enclosed cabinet.
  • Page 30 • Connect the equipment into an outlet on a circuit different from that to which the receiver is connected. • Consult the dealer or an experienced radio/TV technician for help. Changes or modifications not expressly approved by Bose Corporation could void the user’s authority to operate this equipment.
  • Page 31 R EG U LATORY A N D L E G AL I NFO RM AT I O N External Power Supply Technical Information The product, in accordance with the Ecodesign Requirements for Energy Related Products Directive 2009/125/EC, is in compliance with the following norm(s) or document(s): Regulation (EC) No. 1275/2008, as amended by Regulation (EU) No.
  • Page 32 Taiwan Importer: Bose Taiwan Branch, 9F-A1, No. 10, Section 3, Minsheng East Road, Taipei City 104, Taiwan Phone Number: +886-2-2514 7676 Mexico Importer: Bose de México, S. de R.L. de C.V., Paseo de las Palmas 405-204, Lomas de Chapultepec, 11000 México, D.F. Phone Number: +5255 (5202) 3545...
  • Page 33 Bose Soundbar Wall Bracket, Bose TV Speaker, and SimpleSync are trademarks of Bose Corporation. Bose Corporation Headquarters: 1-877-230-5639 ©2020 Bose Corporation. No part of this work may be reproduced, modified, distributed, or otherwise used without prior written permission. E N G...
  • Page 34 LI CEN SE D I S CLOS UR E S FreeRTOS Kernel V10.0.1 Copyright (C) 2017 Amazon.com, Inc. or its affiliates. All Rights Reserved. Permission is hereby granted, free of charge, to any person obtaining a copy of this software and associated documentation files (the “Software”), to deal in the Software without restriction, including without limitation the rights to use, copy, modify, merge, publish, distribute, sublicense, and/or sell copies of the Software, and to permit persons to whom the Software is furnished to do so, subject to the following conditions:...
  • Page 35 CON TE NTS WHAT’S IN THE BOX Contents ..........................12 SPEAKER PLACEMENT Recommendations......................13 Wall mount the speaker ....................14 Adjust audio for wall mounting ................. 14 SET UP THE SPEAKER Cable options ........................15 Connect the speaker to your TV ................16 Option 1: Optical......................
  • Page 36 TV only has a headphone port ................39 CONNECT BOSE PRODUCTS Connect a Bose Home Speaker or Soundbar ............40 Compatible products .................... 40 Connect using the Bose Music app ..............40 Reconnect to a Bose Home Speaker or Soundbar ..........41 E N G...
  • Page 37 CON TE NTS CARE AND MAINTENANCE Replace the remote battery ..................42 Clean the speaker ......................43 Replacement parts and accessories ................ 43 Limited warranty ......................43 TROUBLESHOOTING Try these solutions first ....................44 Other solutions ........................ 44 E N G...
  • Page 38 Optical cable * May ship with multiple power cords. Use the power cord for your region. NOTE: If any part of the product is damaged, don’t use it. Contact your authorized Bose dealer or Bose customer service. Visit: worldwide.Bose.com/Support/TVS E N G...

  • Page 39: Speaker Placement

    SP EA KER P L ACE M E NT RECOMMENDATIONS • Place the speaker outside of and away from metal cabinets, other audio/video components, and direct heat sources. • Place the speaker directly below (preferred) or above your TV with the grille facing into the room.

  • Page 40: Wall Mount The Speaker

    SP EA KER P L ACE M E NT WALL MOUNT THE SPEAKER You can mount the speaker on a wall. To purchase the Bose Soundbar Wall Bracket, contact your authorized Bose dealer. Visit: worldwide.Bose.com/Support/TVS CAUTION: Do NOT use any other hardware to mount the speaker.

  • Page 41: Set Up The Speaker

    SET U P TH E SP E A KE R CABLE OPTIONS Connect your TV to the speaker using one of the two cable options. • Option 1: Optical • Option 2: HDMI ARC (not provided) NOTES:  • Using your TV’s HDMI ARC or Audio Return Channel port allows you to use your TV remote to control the power, volume, and mute functions of the speaker.

  • Page 42: Connect The Speaker To Your Tv

    2. Align one end of the plug with your TV’s Optical OUT port and insert the plug carefully. 3. Hold the plug at the end of the optical cable with the Bose logo facing down. 4. Align the plug with the speaker’s OPTICAL IN port and insert the plug carefully.

  • Page 43: Option 2: Hdmi Arc (Not Provided)

    SET U P TH E SP E A KE R Option 2: HDMI ARC (not provided) 1. Insert one end of the HDMI cable into your TV’s HDMI ARC port. NOTE: If you don’t connect to your TV’s HDMI ARC or Audio Return Channel port, you won’t hear audio from the speaker.

  • Page 44: Connect The Speaker To Power

    SET U P TH E SP E A KE R CONNECT THE SPEAKER TO POWER 1. Connect the power cord to the 1 POWER port on the back of the speaker. 2. Plug the other end of the power cord into an AC (mains) power outlet. HDMI IN OPTICAL IN AUX IN...

  • Page 45: Turn Off Your Tv Speakers

    SET U P TH E SP E A KE R TURN OFF YOUR TV SPEAKERS To avoid hearing distorted sound, turn off your TV speakers. For more information, refer to your TV owner’s guide. TIP: The audio settings are usually found in the TV menu. CHECK FOR SOUND 1.

  • Page 46: Speaker Controls

    SP EA KER CO N T R O L S REMOTE FUNCTIONS Use the remote to control the speaker and Bluetooth connections. Power button (see page 21) TV button (see page 24) Volume up (see page 23) Bluetooth button (see page 30) Volume down (see page 23) Adjust bass (see page 26) Mute/Unmute (see page 23)

  • Page 47: Power

    SP EA KER CO N T R O L S Power On the remote, press the Power button I to power the speaker on/off. When powered on, the speaker defaults to the last active source. NOTES:  • When you plug the speaker into an AC (mains) outlet, the speaker automatically powers on.

  • Page 48: Auto-Wake

    SP EA KER CO N T R O L S Auto-wake You can set the speaker to power on whenever a sound signal is received from an optical or analog cable. On the remote press and hold the Power button I until you hear a tone and the TV and Bluetooth lights on the speaker blink amber 3 times to switch between auto-wake and default power settings.

  • Page 49: Volume

    SP EA KER CO N T R O L S Volume FUNCTION WHAT TO DO Press H. Volume up NOTE: To quickly increase the volume, press and hold H. Press z. Volume down NOTE: To quickly decrease the volume, press and hold z. Press A.

  • Page 50: Sources

    SP EA KER CO N T R O L S Sources You can control your TV and Bluetooth connections using your remote. To control a source, press the button (TV button O or Bluetooth button l) on the remote for the source you want to control. E N G...

  • Page 51: Dialogue Mode

    SP EA KER CO N T R O L S DIALOGUE MODE Dialogue mode improves the clarity of dialogue and vocals in movies, TV programs, and podcasts by adjusting the audio balance of the system. On the remote, press the Dialogue mode button 5 to switch between Dialogue mode and your default audio settings.

  • Page 52: Adjust The Bass

    SP EA KER CO N T R O L S ADJUST THE BASS 1. On the remote, press h. On the speaker, the TV and Bluetooth lights blink white 3 times. 2. Adjust the bass by doing one of the following: •...

  • Page 53: Reset The Bass

    SP EA KER CO N T R O L S RESET THE BASS On the remote, press and hold h until the TV and Bluetooth lights on the speaker blink 3 times. The bass settings reset to original factory settings. E N G...

  • Page 54: Program A Third-Party Remote

    SP EA KER CO N T R O L S PROGRAM A THIRD-PARTY REMOTE You can program a third-party remote, such as your cable/satellite box remote, to control the volume of your speaker. Put the speaker into program mode On the speaker remote, press and hold the TV button O until the TV and Bluetooth lights on the speaker blink 3 times then glow solid white.

  • Page 55: Program The Tv Remote

    SP EA KER CO N T R O L S Program the TV remote 1. On the speaker remote, press the Volume up button H. On the speaker, the TV and Bluetooth lights glow. 2. On your TV remote, press and hold Volume up for 2 seconds. You hear a tone, and the TV light blinks amber twice then glows solid white.

  • Page 56: Bluetooth® Connections

    B LU E TO OT H CO NN E CT I O NS Bluetooth wireless technology lets you stream music from mobile devices such as smartphones, tablets, and laptop computers. Before you can stream music from a device, you must connect your device to the speaker. CONNECT A MOBILE DEVICE 1.

  • Page 57: Disconnect A Mobile Device

    3. Select your speaker from the device list. Bose TV Speaker Once connected, you hear a tone. The Bluetooth light glows solid white. Bose TV Speaker appears in the mobile device list. DISCONNECT A MOBILE DEVICE Use your mobile device’s Bluetooth menu to disconnect from the speaker.

  • Page 58: Connect An Additional Mobile Device

    NOTE: You can play audio from only one device at a time. 1. On the remote, press the Bluetooth button l. 2. On your mobile device, select Bose TV Speaker from the device list. NOTE: Make sure the Bluetooth feature is enabled on your mobile device.

  • Page 59: Speaker Status

    SP EA KE R STAT US The LED lights located on the front of speaker show the speaker status. TV light Bluetooth light NOTE: The lights display the current sources highest priority status. BLUETOOTH STATUS Shows the Bluetooth connection status of mobile devices. LIGHT ACTIVITY SYSTEM STATE Bluetooth light slowly...

  • Page 60: Media Playback And Volume Status

    SP EA KE R STAT US MEDIA PLAYBACK AND VOLUME STATUS Shows the speaker status when controlling media playback and volume. LIGHT ACTIVITY SYSTEM STATE TV light is solid white Power on TV Bluetooth light is Connected to a solid white Bluetooth device Dialogue mode enabled TV light is solid green...

  • Page 61: Error Status

    SP EA KE R STAT US ERROR STATUS Shows the status of error alerts. LIGHT ACTIVITY SYSTEM STATE Speaker error - disconnect from power then TV light blinks red reconnect. If error persists, contact Bose customer service E N G...

  • Page 62: Advanced Features

    You can connect these accessories to your speaker using a 3.5 mm audio cable (not provided). For more information, refer to your accessory owner’s guide. Bose Bass Module 500: worldwide.Bose.com/Support/BASS500 Bose Bass Module 700: worldwide.Bose.com/Support/BASS700 NOTE: Connect the bass module to the h port on the back of the speaker. Don’t connect to the B port.

  • Page 63: Alternate Setup

    Once completed, control the speaker with your Roku TV remote and access the speaker settings using the on-screen Roku TV settings menu. NOTES:  • The Bose TV Speaker may require a software update to support Roku TV Ready. For more information, contact Bose customer service. Visit: worldwide.Bose.com/Support/TVS •...

  • Page 64: No Optical Or Hdmi Port On Your Tv

    A LTER N AT E S ETUP NO OPTICAL OR HDMI PORT ON YOUR TV Some TVs don’t have optical or HDMI ports. Use an alternate setup method to connect your TV to the speaker. PROBLEM WHAT TO DO Connect your TV using a 3.5 mm to RCA stereo cable TV only has an analog port (not provided).

  • Page 65: Tv Only Has A Headphone Port

    A LTER N AT E S ETUP TV only has a headphone port If your TV only has a headphone port, use a 3.5 mm stereo cable (not provided) to connect the speaker. 1. Insert one end of a 3.5 mm cable into the TV headphones port. 2.

  • Page 66: Connect Bose Products

    CONNECT A BOSE HOME SPEAKER OR SOUNDBAR With Bose SimpleSync™ technology, you can connect your Bose TV Speaker to a Bose Home Speaker or Bose Soundbar to listen to the same song in two different rooms at the same time.

  • Page 67: Reconnect To A Bose Home Speaker Or Soundbar

    Bose Home Speaker or Bose Soundbar. NOTES:  • Your Bose Home Speaker or Bose Soundbar must be within range (30 ft or 9 m) and powered on. • If your Bose TV Speaker doesn’t connect, connect using the Bose Music app. You can access this option from the Settings menu.

  • Page 68: Care And Maintenance

    CA RE A N D M A IN T E N AN CE REPLACE THE REMOTE BATTERY 1. Using a coin, turn the battery compartment cover left (counter-clockwise), and remove the cover. 2. Insert the new battery flat side up, with the + symbol facing up. NOTE: Use only an agency approved (e.g., UL) CR2032 or DL2032 3-volt lithium battery.

  • Page 69: Clean The Speaker

    • Do NOT allow objects to drop into any openings. REPLACEMENT PARTS AND ACCESSORIES Replacement parts and accessories can be ordered through Bose customer service. Visit: worldwide.Bose.com/Support/TVS LIMITED WARRANTY The speaker is covered by a limited warranty. Visit our website at global.Bose.com/warranty for details of the limited warranty.

  • Page 70: Try These Solutions First

    • Place the speaker according to the placement guidelines (see page 13). OTHER SOLUTIONS If you could not resolve your issue, see the table below to identify symptoms and solutions to common problems. If you are unable to resolve your issue, contact Bose customer service. Visit: worldwide.Bose.com/contact SYMPTOM SOLUTION...
  • Page 71 TR OUBL ES H O OTI N G SYMPTOM SOLUTION If the TV light or the Bluetooth light are pulsing, the speaker is muted. Press the Mute button A to unmute the speaker. Make sure your mobile device isn’t muted. Increase the volume on the speaker (see page 23) or your mobile device.
  • Page 72 Speaker doesn’t pair On the speaker remote, press the Bluetooth button l. with a Bose Home Make sure that your Bose TV Speaker is within 30 ft (9 m) of your Speaker or Bose Bose Home Speaker or Bose Soundbar.
  • Page 73 TR OUBL ES H O OTI N G SYMPTOM SOLUTION Speaker doesn’t Connect using the Bose Music app. You can access this option from reconnect to a the Settings menu. previously- paired Bose Home Speaker or Bose Soundbar E N G...
  • Page 74 ©2020 Bose Corporation, 100 The Mountain Road, Framingham, MA 01701-9168 USA AM852004-0010 Rev. 02...

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