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ViviCam 3640 User's Manual
Appendix 2 – Troubleshooting
Problem
Possible cause
The camera
The camera is
has no power.
turned off.
The batteries are
discharged.
The batteries are
inserted incorrectly.
The camera
Ensure the green
won't take a
Camera Ready LED
picture.
indicator is on and
not flashing.
Is the camera
connected to a
computer?
Is the flash on?
The flash
doesn't work.
The batteries may
be weak.
The images
The camera or
are blurry.
subject was moving
when the shot was
taken.
The computer
The camera was
does not
connected to a
recognize the
personal computer
camera
by USB before
installing software.
50
Solution
Press the power button to turn the camera ON.
Replace the batteries with fresh ones. Refer to
Inserting Batteries.
Check the battery orientation. Refer to Inserting the
Batteries.
If the light is flashing, wait until it emits a steady light
before taking a picture. The camera may be waiting
for the flash to charge.
The camera's buttons are not functional when
connected to a PC. Disconnect the camera to take
more pictures.
Ensure the flash is set to auto or always on. Refer to
Setting the Flash.
If the batteries are too weak, the flash will be unable
to recharge. Turn the camera off and wait a few
seconds before turning it back on. If this doesn't
work, replace the batteries.
Hold the camera steady or put it on a tripod to take
pictures.
Connect the camera to the computer with the USB
cable. Select [My computer] > [Control panel] >
[System] > [Device manager]. From [other devices]
delete [Composite USB device] or [unknown device].
Disconnect the camera from the computer, install the
software, and then reconnect the camera.
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