Monroe MS9612 Maintenance And Parts Manual page 47

Any and all warranty claims must be forwarded to MTE within 10 days of defect discovery. A copy of the original Monroe
Truck Equipment invoice as well as the manufacturer's model number, serial number, and date of installation must
accompany all correspondence regarding said claims. MTE will, at their option, choose whether to repair or replace the
defective part unless otherwise specified by the original manufacturer of said part.
Procedures for Warranty Claims Notification
For submission of any warranty claim please contact Monroe Truck Equipment – Warranty Department
at 800-356-8134
The following documentation will be needed when you call for initial warranty authorization:
1. A copy of the original MTE invoice.
2. Make, Model, and VIN or Serial Number of the equipment involved.
3. Part number and serial number of the part in question.
4. A complete description of the problem.
The following must accompany any claim submitted to Monroe Truck Equipment:
1. Documented photographs of any physical damage.
2. Inspection notes by MTE personnel or MTE authorized 3
3. Authorization number issued by Monroe Truck Equipment – Warranty Department.
Defective parts must be returned to Monroe Truck Equipment (freight prepaid) within 30 days of
issuance of Authorization Number.
Monroe Truck Equipment reserves the right to void any warranty for failure to comply with
Monroe Truck Equipment Warranty Policy.
1051 West 7
th
Monroe, WI 53566
608-328-8127 ~ Fax: 608-328-4278
This policy is effective October 11, 2012
Page 2 of 2
Street
rd
party.