Jabra ENHANCE SELECT 300 User Manual
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Jabra ENHANCE SELECT 300 User Manual

Jabra ENHANCE SELECT 300 User Manual

Receiver-in-ear hearing aids, rechargeable
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ENHANCE SELECT 300
User guide
Receiver-In-Ear hearing aids, Rechargeable
Life is richer when you can hear it.
™

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Summary of Contents for Jabra ENHANCE SELECT 300

  • Page 1 ENHANCE SELECT 300 User guide Receiver-In-Ear hearing aids, Rechargeable Life is richer when you can hear it. ™...

  • Page 2: Fda Warnings And Cautions

    FDA warnings and cautions WARNING: If you are younger than 18, do not use this You should go to a doctor, preferably an ear-nose-throat doctor (an ENT), because your condition needs specialized care. Over-the-counter (OTC) hearing aids are only for users who are age 18 or older. This OTC hearing aid is for users who are 18 and older.
  • Page 3 • You have worse hearing in one ear • You hear ringing or buzzing in only one ear. This hearing aid should not cause pain when inserting it Remove this device from your ear if it causes pain or discomfort when you insert or place it. To try again, make sure to follow the instructions.
  • Page 4 You might need medical help if a piece gets stuck in your ear If any part of your hearing aid, like the eartip (dome), gets stuck in your ear, and you can’t easily remove it with your fingers, get medical help as soon as you can. You should not try to use tweezers or cotton swabs because they can push the part further into your ear, injuring your eardrum or ear canal, possibly seriously.
  • Page 5 Tell FDA about injuries, malfunctions, or other adverse events • To report a problem involving your hearing aid, you should submit information to FDA as soon as possible after the problem. FDA calls them “adverse events”, and they might include: skin irritation in your ear, injury from the device (like cuts or scratches, or burns from an overheated battery), pieces of the device getting stuck in your ear, suddenly worsening hearing loss from using the device, etc.

  • Page 7: Table Of Contents

    Table of Contents FDA warnings and cautions Introduction What is in the box? Getting to know your hearing aid Preparing your hearing aids for use Placing your hearing aids in your ears Removing your hearing aids from your ears Using your hearing aids Advanced options Wireless accessories Cleaning and caring for your hearing aids...

  • Page 8: Introduction

    Introduction Thank you for choosing Jabra Enhance hearing aids. We recommend that you use your hearing aids every day. NOTE: • Read this booklet carefully BEFORE using your hearing aids. • Visit jabraenhance.com/start to learn how to wear your hearing aids, pair them to your mobile device and download the Jabra Enhance Select app.
  • Page 9 Symbols WARNING: Points out a situation Legal manufacturer. that could lead to serious injuries. CAUTION: Indicates a situation that could lead to minor and moderate injuries. Date of manufacture. NOTE: Advice and tips. Follow instructions for use. (Logo in Unique Device Identification. blue) Equipment includes an RF transmitter.

  • Page 10: What Is In The Box

    An App (Getting Started) Guide with instructions for downloading and connecting to the Jabra Enhance Select app • This user guide. If anything is missing, please contact customer support at Jabra Enhance. See the back page for contact information. What is in the box?

  • Page 11: Getting To Know Your Hearing Aid

    Getting to know your hearing aid Hearing aid Microphones Left (blue) / Receiver right (red) wire color coding Dome* Push button Model and serial number Receiver *Open dome is shown. Yours may look different. NOTE: In other written material you may see the term "eartip" or "earbud" used instead of "dome", but these terms have the same meaning.
  • Page 12 Replacement parts and optional extras Contact Jabra Enhance for further information and ordering. See the back page for contact information. Domes Tulip dome Closed dome Open dome Tulip domes are one size. Closed and open domes are available in different sizes.
  • Page 13 Sport lock (optional) Dome The sport lock helps keep your hearing aids in place when you are physically active. See "Mounting a sport lock on the receiver", page 45 for instruction on how to mount the sport lock on the receiver. Sport lock Getting to know your hearing aid...

  • Page 14: Preparing Your Hearing Aids For Use

    • If the outer casing of your rechargeable hearing aid is broken, the rechargeable batteries inside may leak. In this case, do not attempt to use the hearing aid – contact Jabra Enhance. See the back page for contact information.
  • Page 15 • Use only the charger provided with your hearing aid. • When traveling, consult your airline about any rules for transportation of your hearing aid and charger. Charging your hearing aids We recommend that you charge your hearing aids fully before using them. This is just a precaution to make sure that you don't run out of power unexpectedly.
  • Page 16 These will work again when you charge the hearing aid. You can check the battery status by placing the hearing aid in the hearing aid charger. (Premium charger only). You can also check the battery status in the Jabra Enhance Select app. Preparing your hearing aids for use...

  • Page 17: Placing Your Hearing Aids In Your Ears

    Placing your hearing aids in your ears How to tell left from right Left hearing aid (blue marking on the receiver) Right hearing aid (red marking on the receiver) CAUTION: Your two hearing aids may each be programmed differently. Do not swap them as this could damage your hearing.
  • Page 18 Inserting the receiver dome into your ear 1. Hang the hearing aid over the 2. Hold the receiver wire where it 3. Push the dome far enough into top of your ear. bends and gently place/push your ear canal so that the the receiver dome into your ear receiver wire rests against your canal.
  • Page 19 (See page 35 for dome replacement). A different receiver length may also be needed. (See "Replacing the receivers", page 42). • If you are still unable to receive an appropriate fit, contact Jabra Enhance. See the back page for contact information. Placing your hearing aids in your ears...
  • Page 20 2. Tuck the sport lock into the bottom of the concha (the part of your ear just outside the ear canal). NOTE: Sport locks may become stiff, brittle, or discolored over time and need replacement. Contact Jabra Enhance for further information and ordering. See the back page for contact information.

  • Page 21: Removing Your Hearing Aids From Your Ears

    Removing your hearing aids from your ears 1. Lift the hearing aid off your ear. 2. Hold the receiver wire with your thumb and index finger where it bends and pull the dome out of your ear canal. Removing your hearing aids from your ears...

  • Page 22: Using Your Hearing Aids

    Using your hearing aids Turning your hearing aids on and off To turn your hearing aids on or off, press the push button for 5 seconds. Pressing the button for different lengths of time enables other functions. See "Using the push button ", page 23. Your hearing aids will automatically go into sleep mode when you place them in the turned-on charger, and they will automatically reactivate when you remove them from the turned-on charger.
  • Page 23 Smart Start Smart Start delays the time before your hearing aid turns on after you remove the hearing aid from the charger. With this function activated, you will hear a beep for each second of the delay period (either 5 or 10 seconds). Smart Start delays when sound comes through your hearing aid.
  • Page 24 You can also use the push button to set the hearing aid in flight mode (wireless mode off). See "Flight Mode / Wireless Communication Off Mode (optional)", page 28. Streaming You can activate streaming from the Jabra Enhance Select app. Using a telephone Your hearing aid allows you to use your telephone as you normally do. Finding the optimal position for holding the phone may require practice.
  • Page 25 Mobile phones Your hearing aids comply with the most stringent Standards of International Electromagnetic Compatibility. Any degree of disturbance can be due to the nature of your particular mobile phone or of your wireless telephone service provider. NOTE: • If you have a mobile device, you can pair it to connect directly to your hearing aids. See "Advanced options", page 26.

  • Page 26: Advanced Options

    • Visit jabraenhance.com/start to learn how to pair your hearing aids to your mobile device and download the Jabra Enhance Select app. • If your Bluetooth® enabled Android smartphone does not stream directly to your hearing aids, you can use our Phone Clip+ for streaming capabilities.
  • Page 27 Controlling your hearing aids with the mobile device app The Jabra Enhance Select app lets you control your hearing aids right from your mobile device. For example, you can choose different listening programs based on your current environment. It will also enable you to receive important updates for your hearing aids, and your hearing professional can fine-tune your settings for you through the app.
  • Page 28 This service only works if your mobile device is connected to the internet. Visit jabraenhance.com/start to learn how to pair your hearing aids to your mobile device and download the Jabra Enhance Select app. For optimum performance, make sure the hearing aids are connected to the Jabra Enhance Select app and placed close to the iPhone, iPad, iPod touch, or the Android smartphone before applying the changes.
  • Page 29 2. Press the button for 9 seconds. 3. Your hearing aid will double-flash four times. If you are wearing your hearing aids at the time, you will hear double tones ( ) for about 10 seconds, meaning the hearing aid is now in Flight Mode. Activating wireless communication (turning off Flight Mode) 1.

  • Page 30: Wireless Accessories

    FM receiver, and a mini-jack input for wired streaming of audio from a computer or music player. Accessing wireless accessories You can activate streaming from the Jabra Enhance Select app. NOTE: •...

  • Page 31: Cleaning And Caring For Your Hearing Aids

    Cleaning and caring for your hearing aids Cleaning tools These cleaning tools come with your hearing aids: 1. Soft cloth. 3. Wax filters. 2. A brush with a battery magnet. Cleaning and caring for your hearing aids...
  • Page 32 General instructions for care and maintenance To ensure you get the highest quality experience and longest useful lifetime out of your hearing aids, it is important to clean and care for them. Keeping your hearing aids in perfect working order is easily done. Just follow these steps: 1.
  • Page 33 CAUTION: • Never use alcohol or other cleaning solutions to clean your hearing aids. This can damage your hearing aids and may cause a skin reaction. • Ear wax or other residue on your hearing aids can cause an infection. To avoid this, clean your hearing aids as instructed.
  • Page 34 NOTE: • Never try to put the bristles of the small brush or the cleaning wire into the microphone inlets. This can damage your hearing aids. • Do not use water to clean your receiver wires and domes. • Use a soft, dry cloth to wipe your receivers and domes clean. •...
  • Page 35 Incorrect dome replacement can result in a dome being left in your ear when you remove your hearing aid. • If you don't feel confident performing this task, please contact Jabra Enhance support. See the back page for contact information. CAUTION: •...
  • Page 36 Standard domes The illustrations show an open dome, but the procedure is the same for closed domes. Follow these instructions to replace your domes. 1. Remove the used dome by pulling it off the receiver and then 2. Push the new dome over the ribbed end discard it.
  • Page 37 Tulip domes To change a tulip dome, follow these instructions: 1. Remove the used dome by pulling it 2. Push the largest petal back, then off the receiver and then discard it. press the tulip dome over the This may require a bit of force. ribbed end of the receiver.
  • Page 38 3. Check that the tulip dome is securely 4. Push the larger petal toward the This illustration shows a mounted by verifying that the collar receiver. correctly mounted tulip completely covers the ribbed end of dome. Ensure the large petal the receiver.
  • Page 39 Changing the wax filter The wax filter is located at the inward end of the receiver. The wax filter helps keep earwax away from the components of the hearing aid. You must replace it on a regular basis. It will depend on how much wax your ears produce.
  • Page 40 Removing the old wax filter 1. Remove the dome from the receiver. 2. Open the wax filter case and take out one of the tools. Each tool has a small hook (removal tip) in one end and a new wax filter in the other.
  • Page 41 Re-attach your dome or a the sound outlet. replacement dome. NOTE: If you don't feel confident performing this task, please contact Jabra Enhance support. See the back page for contact information. Cleaning and caring for your hearing aids...
  • Page 42 If you are unable to achieve an appropriate fit of the receiver to your ear, you may need another length of receiver wire. Contact Jabra Enhance for further information and ordering. See the back page for contact information. The support team will be available to walk you through the measurement procedure, which is also described...
  • Page 43 Replace the receiver When you have received the new receivers, follow this procedure to replace them: 1. Start removing the receiver by 2. The receiver lock release will 3. Pull the receiver away from the pushing down with a fingernail disengage from the body of the body of the hearing aid.
  • Page 44 Instead of using your nail for this, the replacement tool that came with your hearing aid may be a good alternative. • If you don't feel confident performing this task, please contact Jabra Enhance support. See the back page for contact information. Cleaning and caring for your hearing aids...
  • Page 45 4. Ensure the sport lock is fully seated on the receiver. Sport lock 5. The sport lock is now attached and ready. NOTE: If you don't feel confident performing this task, please contact Jabra Enhance support. See the back page for contact information. Cleaning and caring for your hearing aids...

  • Page 46: General Warnings And Cautions

    General warnings and cautions WARNING: • See also "FDA warnings and cautions", page 2. • Never leave children, or people with cognitive, intellectual, or mental health challenges unsupervised while using their hearing aids. Hearing aids contain small pieces that can be dangerous if swallowed. •...
  • Page 47 • Use only original consumables from the manufacturer (e.g., wax guards). • Use only accessories intended for use with your hearing aids. Contact Jabra Enhance for further information and ordering. • Do not try to modify the shape of your hearing aid or accessories. This can cause skin reactions or sharp edges leading to scratches or sores.

  • Page 48: Cyber Security

    Cyber security Failing to follow these precautions can compromise the information security of your hearing aid and potentially cause hearing loss or tinnitus. CAUTION: • Only connect your hearing aid to a trusted computer or mobile device, or one used by a hearing care professional.

  • Page 49: Troubleshooting

    18 or "Ensuring a proper fit of comfortably your hearing aid", page 19, or contact Jabra Enhance. See the back page for contact information. Feedback or Is your dome inserted correctly in your ear? Put it back in.
  • Page 50 Charge the hearing aid charger. (See the user guide for your charger.) Is the receiver wire broken? Contact Jabra Enhance for a replacement. Does the hearing aid need cleaning, or is Clean your hearing aids and change your the wax filter clogged? wax filters.
  • Page 51 TV with our TV streamer. Is the hearing aid 3-4 years old? Your hearing aids may be reaching the end of their life expectancy. Contact Jabra Enhance to troubleshoot or purchase a new set. Hearing aid is not Is the hearing aid correctly inserted in the Put the hearing aid back in the charger.

  • Page 52: Regulatory Information

    The warranty period of hearing aids is designated on your warranty card, which is provided by Jabra Enhance. For full details, visit jabraenhance.com/terms-and-conditions.
  • Page 53 During use During normal operation the temperature should not exceed the limit values of +5 °C (+41 °F) – +40 °C (104 °F) at a relative humidity range of 15% to 90%, non-condensing, but not requiring a water vapor partial pressure greater than 50 hPa. An atmospheric pressure between 700 hPa and 1060 hPa is appropriate. While charging, the ambient temperature should be within the limit values of +5°C (+41°F) –...
  • Page 54 Expected service lifetime The expected service lifetime for the product when used as intended is: Product Lifetime Hearing aid 5 years Built-in rechargeable battery 5 years Dome 3 months Receivers 2 years Electronic accessories (e.g., wireless accessories) 5 years Non-clinical testing The devices covered within this user guide have undergone tests for the relevant non-clinical performance testing and biological endpoints in accordance with standards identified below: •...
  • Page 55 • Usability Engineering was performed in compliance with IEC 62366-1:2015 The devices covered in this user guide passed all tests for the relevant non-clinical performance testing and biological endpoints, namely cytotoxicity (ISO 10993-05:2009), sensitization, and intracutaneous reactivity (ISO 10993-10:2010). Similarly, usability testing and software verification and validation demonstrated mitigation of risks to an acceptable level as well as reasonable assurance of safe and effective device performance.
  • Page 56 Statement This device complies with part 15 of the FCC rules and ISED rules. Its operation is subject to the following two conditions: 1. This device may not cause harmful interference. 2. This device must accept any interference received, including interference that may cause undesired operation.
  • Page 57 Changes or modifications can void the user's authority to operate the equipment. The products are in compliance with the following regulatory requirements: • In the US: FCC CFR 47 Part 15, subpart C. Type designations Hearing aid type designations for models included in this user guide are: CARR1 04 Q, FCC ID: X26CARR1 04 Q, IC: 6941C-CARR1 04 Q.

  • Page 58: Technical Specifications

    Technical specifications RIE — MP receiver Model: QD560-C Reference test gain (60 dB SPL input) Maximum Output (OSPL90) (The lower curve in the Full-On and Ref.Test.Gain chart) Full-on gain (50 dB SPL input) (The upper curve in the Full-On and Ref.Test.Gain chart) Max.

  • Page 59: Additional Information

    Additional information Acknowledgements Portions of this software are written by Kenneth MacKay (micro-ecc) and licensed under the following terms and conditions: Copyright ® 2014, Kenneth MacKay. All rights reserved. Redistribution and use in source and binary forms, with or without modification, are permitted provided that the following conditions are met: •...
  • Page 60 © 2023 GN Hearing A/S. All rights reserved. Jabra is a trademark of GN Audio A/S. Apple, the Apple logo, iPhone, iPad, iPod touch are trademarks of Apple Inc., registered in the U.S. and other countries. App Store is a service mark of Apple Inc., registered in the US and other countries.
  • Page 61 Notes Additional information...
  • Page 62 Notes Additional information...
  • Page 63 Notes Additional information...
  • Page 64 For support, please contact: GN Consumer Hearing Corporation dba Jabra Enhance 8001 E Bloomington Freeway Bloomington, MN 55420 (800) 854-2772 support@jabraenhance.com JabraEnhance.com...

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