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Jabra ENHANCE PRO 10 User Manual

Receiver-in-the-ear hearing aids
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ENHANCE PRO 10
User guide
Receiver-In-The-Ear hearing aids
Hearing technology for life's new rhythm

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Summary of Contents for Jabra ENHANCE PRO 10

  • Page 1 ENHANCE PRO 10 User guide Receiver-In-The-Ear hearing aids Hearing technology for life’s new rhythm...

  • Page 2: Hearing Aid Information

    Hearing aid information Left hearing aid Right hearing aid Serial number Serial number Model number Model number £ Rechargeable Battery type £ Tulip dome £ RIE earmold Dome/ earmold Closed dome Open dome Power dome £ Small £ Small £ Small type £...

  • Page 3: Fda Warnings And Cautions (Us Only)

    FDA warnings and cautions (US only) WARNING: People younger than 18 should go to a doctor before using this People younger than 18 years old need specialized care, and using this without a medical evaluation may worsen impairment or disability. A hearing aid user who is younger than 18 should have a recent medical evaluation from a doctor, preferably an ear-nose-throat doctor (an ENT).
  • Page 4 • Hearing loss or ringing (tinnitus) only in one ear or noticeable difference in hearing between ears • Audiometric air-bone gap equal to or greater than 15 dB at 500 Hz, 1000 Hz, and 2000 Hz. Outputs over 132 dB SPL: You should exercise special care in selecting and fitting a hearing aid with a maximum output that exceeds 132 dB SPL because it may impair the remaining hearing of the hearing aid user.
  • Page 5 You might need medical help if a piece gets stuck in your ear If any part of your hearing aid, like the eartip (dome), gets stuck in your ear, and you can’t easily remove it with your fingers, get medical help as soon as you can. You should not try to use tweezers or cotton swabs because they can push the part further into your ear, injuring your eardrum or ear canal, possibly seriously.
  • Page 6 Hearing loss in people younger than 18 • People younger than 18 should see a doctor first, preferably an ear-nose-throat doctor (an ENT), because they may have different needs than adults. • The doctor will identify and treat medical conditions as appropriate. •...

  • Page 7: Table Of Contents

    Table of Contents Hearing aid information FDA warnings and cautions (US only) Introduction Getting to know your hearing aid Preparing your hearing aids for use Placing your hearing aids in your ears Removing your hearing aids from your ears Using your hearing aids Advanced options Cleaning and caring for your hearing aids Wireless accessories...
  • Page 8 FDA warnings and cautions (US only)

  • Page 9: Introduction

    Introduction Thank you for choosing our hearing aids. We recommend that you use your hearing aids every day. NOTE: Read this booklet carefully BEFORE using your hearing aids. Intended purpose • The hearing aid is intended to compensate for hearing impairment by amplifying and transmitting sound to the ear.
  • Page 10 • History of active drainage from the ear within the previous 90 days. • History of sudden or rapidly progressive hearing loss within the previous 90 days. • Acute or chronic dizziness. • Unilateral hearing loss of sudden or recent onset within the previous 90 days. •...
  • Page 11 Symbols WARNING: Points out a situation that Legal manufacturer. could lead to serious injuries. CAUTION: Indicates a situation that Medical Device. could lead to minor and moderate injuries. NOTE: Advice and tips on how to handle Date of manufacture. your hearing aid better. Follow instructions for use.

  • Page 12: Getting To Know Your Hearing Aid

    Getting to know your hearing aid Microphones Receiver wire Left (blue) / right (red) Push button color coding Model and serial number Receiver Dome* *Open dome is shown. Your own may look different. Getting to know your hearing aid...
  • Page 13 Domes and earmolds Tulip dome Closed dome Open dome Power dome Custom earmold Domes are all light grey. Receivers Left / right colour coding Your receiver may have a microphone as shown here. Your hearing aids are color-coded. Left = blue. Right = red. Getting to know your hearing aid...
  • Page 14 Sport lock Dome Sport lock The sport lock helps keep your hearing aids in place when you are physically active. Getting to know your hearing aid...

  • Page 15: Preparing Your Hearing Aids For Use

    Preparing your hearing aids for use Battery warnings WARNING: • Rechargeable hearing aids are supported by a non-removable rechargeable lithium-ion battery cell. Exposure or ingestion can be seriously harmful. • Never put your rechargeable hearing aid in your mouth. • Keep your rechargeable hearing aid away from pets, children, and people with cognitive, intellectual, or mental health challenges.
  • Page 16 • For safety reasons, use only the charger provided with your hearing aid. • When traveling, consult your airline about any rules for transportation of your hearing aid and charger. Charging your hearing aids We recommend that you fully charge your hearing aids before using them. This is just a precaution to make sure that you don't run out of power unexpectedly.
  • Page 17 These will work again when you charge the hearing aid. You can check the battery status by placing the hearing aid in the hearing aid charger. (Premium charger only). You can also check the battery status in the Jabra Enhance Pro app. Preparing your hearing aids for use...

  • Page 18: Placing Your Hearing Aids In Your Ears

    Placing your hearing aids in your ears How to tell left from right Left hearing aid (blue marking Right hearing aid (red marking on the receiver) on the receiver) CAUTION: If you have two hearing aids, they may each be programmed differently. Do not swap them as this could damage your hearing.
  • Page 19 Inserting the receiver dome into your ear If your hearing aids have domes, follow these instructions: 1. Hang the hearing aid over the 2. Hold the receiver wire where it 3. Push the dome far enough into top of your ear. bends and gently place/push your ear canal so that the wire the receiver dome into your ear...
  • Page 20 Sport lock If you are very active, your hearing aids may move from the correct position. To avoid this situation, your hearing care professional can attach and adjust a sport lock to the receiver. To insert a hearing aid with a sport lock: 1.
  • Page 21 Inserting earmolds into your ears If your hearing aids have earmolds, follow these instructions: 1. Hold the earmold between 2. Slide the earmold into your ear with a 3. Place the hearing aid behind your thumb and index finger gentle, twisting movement. Move the your ear and ensure it is secure.

  • Page 22: Removing Your Hearing Aids From Your Ears

    Removing your hearing aids from your ears Removing receiver domes from your ears If your hearing aids have domes, follow these instructions: 1. Lift the hearing aid off your ear. 2. Hold the receiver wire with your thumb and forefinger where it bends and pull the dome out of your ear canal.
  • Page 23 Removing earmolds from your ears If your hearing aids have earmolds, follow these instructions: 1. Lift the hearing aid from behind your 2. Using your thumb and index finger, gently pull the earmold (not ear. Let it hang beside your ear the hearing aid or the wire) loose from your ear.

  • Page 24: Using Your Hearing Aids

    Using your hearing aids Turning your hearing aids on and off To turn your hearing aids on or off, press the push button for 5 seconds. Pressing the button for different lengths of time enables other functions such as flight mode and streaming. These are described elsewhere in this manual.
  • Page 25 Explanation of indicator lights on the hearing aid: • One 2-second green blink: The hearing aid turns on and is in operating mode. • Three 1-second green blinks: The hearing aid turns off. • When the hearing aid is present in the charger, green indicator lights pulsate: The hearing aid is recharging. •...
  • Page 26 Programs All-Around The best option if you want only one program. Front Focus/Ultra Focus For use in very noisy places (more focused than the Restaurant program). Restaurant For use in noisy places such as restaurants and social gatherings. Music For listening to music. Acoustic phone A special program for phone conversations.
  • Page 27 NOTE: If you have two hearing aids with synchronization enabled, changing the program on one hearing aid automatically applies the change to the second hearing aid as well. Streaming sound to your hearing aids Press the button and keep it pressed for three seconds. Your hearing aids will start streaming from the audio device you have chosen.
  • Page 28 NOTE: • If you have a mobile device, you can pair it to connect directly to your hearing aids. See "Advanced options", page 29. • If you find it difficult to get a good result while using your mobile phone, your hearing care professional can give you advice on available wireless accessories to enhance listening capabilities.

  • Page 29: Advanced Options

    Advanced options Using your hearing aids with iPhone, iPad, and iPod touch (optional) Your hearing aids are Made for iPhone®, iPad® , and iPod touch®, which allow for direct audio streaming, including hands-free phone calls from the latest iPhone and iPad models , and control from these mobile devices.
  • Page 30 • To get a printed version of the smartphone app user’s guide, please refer to information on the back page of this user’s guide or consult customer support. NOTE: • For assistance with pairing and using these products with your hearing said, contact your hearing care professional or visit our support site.
  • Page 31 Jabra Enhance Pro app. For optimum performance, make sure the hearing aids are connected to the Jabra Enhance Pro app and placed close to the iPhone, iPad, iPod touch, or the Android smartphone before applying the changes.
  • Page 32 Phone Now warnings WARNING: • Swallowing a magnet can be harmful to your health. If a magnet is swallowed, seek immediate medical attention. • Keep magnets out of reach of pets, children, and people with cognitive, intellectual, or mental health challenges.
  • Page 33 Placing the Phone Now magnet Place the magnet on your telephone receiver as follows: 1. Clean the surface thoroughly. Use a 2. Remove the foil from the 3. Place the magnet on the recommended cleaning agent. magnet. phone. CAUTION: • If you experience frequent signal loss or noise during calls, move the Phone Now magnet to another place on the telephone receiver.
  • Page 34 NOTE: • You may need to move the telephone receiver slightly to find the best position for reliable Phone Now activation and a good hearing experience on the telephone. • If your hearing aids have the Comfort Phone functionality enabled, the hearing aid on the non-phone ear automatically attenuates.
  • Page 35 Flight Mode / Wireless Communication Off Mode (optional) Your hearing aids can receive wireless signals. For example, they can be controlled from your mobile device or remote control. Information transmission can also take place between your hearing aids. However, in some areas you are requested to turn off wireless communication.

  • Page 36: Cleaning And Caring For Your Hearing Aids

    Cleaning and caring for your hearing aids Cleaning tools These cleaning tools come with your hearing aids: 1. Soft cloth. Your hearing care professional may give you a set of wax filters. 2. A brush with a battery magnet. Cleaning and caring for your hearing aids...
  • Page 37 General instructions for care and maintenance NOTE: To ensure you get the highest quality experience and longest useful lifetime out of your hearing aids, it is important to clean and care for them. Keeping your hearing aids in perfect working order is easily done. Just follow these steps: 1.
  • Page 38 CAUTION: • Never use alcohol or other cleaning solutions to clean your hearing aids. This can damage your hearing aids and may cause a skin reaction. • Ear wax or other residue on your hearing aids can cause an infection. To avoid this, clean your hearing aids as instructed.
  • Page 39 Daily care and maintenance It is important to keep your hearing aids clean and dry on a daily basis. Use the supplied cleaning tools. 1. Wipe your hearing aids with the cloth. 2. Swipe the small brush across the microphones. If your receiver has a microphone, remember to brush that one as well.
  • Page 40 • Use a soft, dry cloth to wipe your receivers and domes or earmolds clean. • Receiver wires may become stiff, brittle or discolored over time. If you think your receiver wire needs to be replaced, contact your hearing care professional. Changing your hearing aid domes We recommend that your hearing care professional shows you how to change domes.
  • Page 41 Standard domes The illustrations show an open dome, but the procedure is the same for all other domes. Follow these instructions to replace your domes. 1. Remove the used dome by pulling it off the receiver and then 2. Push the new dome over the ribbed end discard it.
  • Page 42 Tulip domes To change a tulip dome, follow these instructions: 1. Remove the used dome by pulling it 2. Push the largest petal back, then off the receiver and then discard it. press the tulip dome over the This may require a bit of force. ribbed end of the receiver.
  • Page 43 3. Check that the tulip dome is securely 4. Push the larger petal forward. This illustration shows a mounted by verifying that the collar correctly mounted tulip completely covers the ribbed end of dome. Ensure the large petal the receiver. is outside the small petal.
  • Page 44 Changing the wax filter The wax filter helps keep earwax away from the components of the hearing aid. You must replace it on a regular basis. Consult your hearing care professional for advice on how often you need to change them. It will depend on how much wax your ears produce.
  • Page 45 Removing the old wax filter 1. Remove the dome from the receiver. 2. Open the wax filter case and take out one of the tools. Each tool has a small hook in one end and a new wax filter in the other.
  • Page 46 Inserting the new wax filter 1. Insert the other end of the tool 2. Gently press the replacement 3. Pull the tool straight out. Your into the sound outlet (the end straight into the sound outlet new wax filter will remain in with the replacement filter).

  • Page 47: Wireless Accessories

    Wireless accessories Our wireless eco-system features a comprehensive range of seamlessly integrated wireless accessories. These let you stream high quality stereo sound and speech directly to your hearing aids. Available wireless accessories and their features • A TV streamer streams audio from a TV and most other audio sources to your hearing aids at a volume that suits you.
  • Page 48 Accessing wireless accessories To access a wireless device that has already been paired with your hearing aids, press the push button for maximum 2 seconds. The hearing aid will emit a sound to confirm the connection. For information on how to pair your hearing aids with a wireless accessory, see the user guide for the relevant wireless accessory.

  • Page 49: Tinnitus Management

    Tinnitus Management Tinnitus Sound Generator module Your hearing aid includes the Tinnitus Sound Generator (TSG) module, a tool for generating sounds to be used in tinnitus management programs to temporarily relieve suffering from tinnitus. The TSG can generate sounds adjusted to the specific therapeutic needs and your personal preference as determined by your doctor, audiologist, or hearing care professional.
  • Page 50 User instructions for the TSG module Description of the device The Tinnitus Sound Generator (TSG) Module is a software tool that generates sounds to be used in tinnitus management programs to temporarily relieve suffering from tinnitus. Explanation of how the device functions The TSG module is a frequency and amplitude shaped white-noise generator.
  • Page 51 For hearing aids where ear-to-ear synchronization is enabled, your hearing care professional can also enable environmental monitoring synchronization so that the TSG noise level is automatically adjusted simultaneously in both hearing aids dependent on the background sound level. Additionally, since the hearing aid has a volume control, the background noise level monitored by the hearing aid and the volume control can be used simultaneously to adjust the generated noise level in both hearing aids.
  • Page 52 Using TSG with smartphone apps The tinnitus sound generator control via hearing aid push buttons can be enhanced with wireless control from a TSG control app on a smartphone or mobile device. This functionality is available in supported hearing aids when a hearing care professional has enabled the TSG functionality during fitting of the hearing aid.
  • Page 53 The white noise signal can be modulated in amplitude with an attenuation depth of up to 14 dB. Prescription use of this device The TSG module should be used as prescribed by your doctor, audiologist or hearing healthcare professional. In order to avoid permanent hearing damage, the maximum daily usage depends on the level of the generated sound.
  • Page 54 Good health practice requires that a person with a tinnitus condition have a medical evaluation by a licensed physician (preferably a physician who specializes in diseases of the ear) before using a sound generator. Licensed physicians who specialize in diseases of the ear are often referred to as otolaryngologists, otologists, or otorhinolaryngologists.
  • Page 55 • Discontinue use of the sound generator and consult promptly with a licensed physician if you experience any of the following conditions: 1. Visible congenital or traumatic deformity of the ear. 2. History of active drainage from the ear within the previous 90 days. 3.
  • Page 56 • Use of the Online Services for remote settings of the tinnitus sound generator should only be performed by the parent or legal guardian in cases where the user is a minor. Tinnitus Sound Generator warning to hearing care professionals A hearing care professional should advise a prospective sound generator user to consult promptly with a licensed physician (preferably an ear specialist) before getting a sound generator, if the hearing care professional determines through inquiry, actual observation, or review of any other available information...
  • Page 57 CAUTION: The maximum output of the sound generator falls into the range that can cause hearing loss according to OSHA regulations. In compliance with NIOSH recommendations, the user should not use the sound generator for more than eight (8) hours a day when it is set to a level of 85 dB SPL or above. When the sound generator is set to levels of 90 dB SPL or above, the user should not use it for more than two (2) hours per day.

  • Page 58: General Warnings And Cautions

    General warnings and cautions WARNING: • Consult a hearing care professional: – If you think there may be a foreign object in your ear canal – If you experience skin irritation – If excessive ear wax accumulates with the use of the hearing aid •...
  • Page 59 • Do not attempt to dry your hearing aids in an oven, microwave oven, or other heating equipment. This will cause them to melt and may cause burns to your skin. • No modification of this device is allowed. Warnings related to power hearing aids •...
  • Page 60 • Do not try to modify the shape of your hearing aid or accessories. This can cause skin reactions or sharp edges leading to scratches or sores. • If you have two hearing aids, they may each be programmed differently. Do not swap them as this could damage your hearing.

  • Page 61: Cyber Security Warnings

    Cyber security warnings Failing to follow these precautions can compromise the information security of your hearing aid and potentially cause hearing loss or tinnitus. CAUTION: • Only connect your hearing aid to a trusted computer or mobile device, or one used by a hearing care professional.

  • Page 62: Troubleshooting

    Troubleshooting Issue Potential cause Potential solution Feedback or Is your earmold or dome inserted correctly Put it back in. "whistling" in your ear? Is the volume very loud? Reduce the volume. Is the receiver wire broken or the earmold Visit your hearing care professional. clogged? Are you holding an object (e.g., a hat or a Move your hand away to create more...
  • Page 63 Issue Potential cause Potential solution Battery drains very Did you leave your hearing aid on for long Always turn off your hearing aids when you quickly. periods of time? are not using them, or place them in the charger for charging. Your batteries will run out faster when you use wireless functions like streaming from your smart device or from your TV with our...

  • Page 64: Regulatory Information

    Regulatory information Warranties and repairs The manufacturer provides a warranty on hearing aids in the event of defects in workmanship or materials, as described in applicable warranty documentation. In its service policy, the manufacturer pledges to secure functionality at least equivalent to the original hearing aid. As a signatory to the United Nations Global Compact initiative, the manufacturer is committed to doing this in line with environment-friendly best practices.
  • Page 65 During use During normal operation the temperature should not exceed the limit values of +5 °C (+41 °F) to +40 °C (104 °F) at a relative humidity range of 15% to 90%, non-condensing, but not requiring a water vapor partial pressure greater than 50 hPa. An atmospheric pressure between 700 hPa and 1060 hPa is appropriate. CAUTION: During use, your hearing aids may reach temperatures up to 43 °C (109 °F).
  • Page 66 Expected service lifetime The expected service lifetime for the product when used as intended is: Product Lifetime Hearing aid 5 years Built-in rechargeable battery 5 years Dome 3 months Receivers 2 years Electronic accessories (e.g., wireless accessories) 5 years Non-clinical testing (US only) The devices covered within this user guide have undergone tests for the relevant non-clinical performance testing and biological endpoints in accordance with standards identified below: •...
  • Page 67 • Usability Engineering was performed in compliance with IEC 62366-1:2015 The devices covered in this user guide passed all tests for the relevant non-clinical performance testing and biological endpoints, namely cytotoxicity (ISO 10993-05:2009), sensitization, and intracutaneous reactivity (ISO 10993-10:2010). Similarly, usability testing and software verification and validation demonstrated mitigation of risks to an acceptable level as well as reasonable assurance of safe and effective device performance.
  • Page 68 Statement This device complies with part 15 of the FCC rules and ISED rules. Its operation is subject to the following two conditions: 1. This device may not cause harmful interference. 2. This device must accept any interference received, including interference that may cause undesired operation.
  • Page 69 The products are in compliance with the following regulatory requirements: • In the EU: The device conforms to the General Safety and Performance Requirements according to Annex I of the EU Medical Device Regulation 2017/745 (MDR). • GN Hearing A/S hereby declares that the radio equipment types CARR1 are in compliance with Directive 2014/53/EU.
  • Page 70 Hearing aid variants Mini Receiver In-the-Ear (RIE) hearing aids of type CARR1 with FCC ID X26CARR1, IC number 6941C- CARR1, and rechargeable Li-Ion battery are available in the following variants: EP161-C Nominal RF output power transmitted is -4.5 dBm. This device transmits and receives RF signals in the frequency range of 2.4 GHz - 2.48 GHz. All of the above-mentioned hearing aids contain a magnetic induction radio operating at the 10.66 MHz frequency.

  • Page 71: Technical Specifications

    Technical specifications RIE — LP/MP receiver Models: EP161-C Maximum Output (OSPL90) Reference test gain (60 dB SPL input) (The 2 lower curves in the Full-On and Ref.Test.Gain chart) Full-on gain (50 dB SPL input) (The 2 upper curves in the Full-On and Ref.Test.Gain chart) Max.
  • Page 72 RIE — LP/MP receiver (US only) Additional technical data Latency, mid frequency delay (2 kHz) Battery current drain, LP (Battery type Rechargeable) Battery current drain, MP (Battery type Rechargeable) 12 / 70 Attack/release time (2 kHz syllabic) Input/Output response, measured in a 2cc coupler at the reference test gain @ 2 KHz Input/Output Response - LP Input/Output Response - MP Ref.Test Gain @ 2 kHz...
  • Page 73 RIE — HP/UP receiver Model:  EP161-C Maximum Output (OSPL90) Reference test gain (60 dB SPL input) (The 2 lower curves in the Full-On and Ref.Test.Gain chart) Full-on gain (50 dB SPL input) (The 2 upper curves in the Full-On and Max.
  • Page 74 RIE — HP/UP receiver (US only) Additional technical data Latency, mid frequency delay (2 kHz) Battery current drain, HP (Battery type Rechargeable) Battery current drain, UP (Battery type Rechargeable) 12 / 70 Attack/release time (2 kHz syllabic) Input/Output response, measured in a 2cc coupler at the reference test gain @ 2 KHz Input/Output Response - HP Input/Output Response - UP Ref.Test Gain @ 2 kHz...
  • Page 75 RIE — MM receiver Model: EP161-C Maximum Output (OSPL90) Reference test gain (60 dB SPL input) (The lower curve in the Full-On and Ref.Test.Gain chart) Full-on gain (50 dB SPL input) (The upper curve in the Full-On and Max. Ref.Test.Gain chart) Max.
  • Page 76 RIE — MM receiver (US only) Additional technical data Latency, mid frequency delay (2 kHz) Battery current drain, MM receiver (Battery type Rechargeable) 12 / 70 Attack/release time (2 kHz syllabic) Input/Output response, measured in a 2cc coupler at the reference test gain @ 2 KHz Input/Output Response - M&RIE Ref.Test Gain @ 2 kHz 2cc coupler...

  • Page 77: Additional Information

    Additional information Acknowledgements Portions of this software are written by Kenneth MacKay (micro-ecc) and licensed under the following terms and conditions: Copyright ® 2014, Kenneth MacKay. All rights reserved. Redistribution and use in source and binary forms, with or without modification, are permitted provided that the following conditions are met: •...
  • Page 78 WAY OUT OF THE USE OF THIS SOFTWARE, EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGE. NOTE: Use of the Made for Apple badge means that an accessory has been designed to connect specifically to iPhone, iPad, and iPod touch models, and has been certified by the developer to meet Apple performance standards.
  • Page 79 Notes Additional information...
  • Page 80 Canada Tel.: 1-800-882-3636 Tel.: 1-833-583-2615 jabra.com/enhancepro jabra.com/enhancepro Any serious incident that has occurred in relation to the device should be reported to the Legal manufacturer GN Hearing A/S and the competent authority of the EU Member State in which the user and/or patient is established.

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