Char-Broil EVOLVE 468921224 Assembly Manual page 10

TROUBLESHOOTING
Problem
Product won't connect to WiFi
Controller Failure
• No power to the control
console.
• Barbecue starts ok but control
screen goes blank, barbecue
stops working.
GFCI (RCBO/RCD) Issues
• No power to the control
console.
• Barbecue starts ok but control
screen goes blank, barbecue
stops working.
• GFCI reset button pops out on
outlet.
Possible Cause
Incorrect router password
No internet
Router is too far away from
grill
Obstacles between router
and grill
No 2.4GHz wifi
The unit is not plugged in.
The power circuit fuse has
tripped.
• A power cord malfunction
or failure.
• C o n t r o l l e r ( P C B )
malfunction.
• Faulty GFCI outlet.
• Moisture inside outlet.
• Outlet not on a dedicated
circuit.
• Circuit breaker issues."
Prevention/Solution
• Check password and try wifi connection process again.
• Verify internet access on other devices.If other devices have internet:
- Unplug grill for 30 seconds and plug back in. Check for connection. -
Unplug router for 30 seconds and plug back in. Check for connection.
Perform WiFi setup in the application again - if the WiFi network does not
appear in the scan list, the product may be too far from the router.
• Perform WiFi setup in the application again - if the WiFi network does not
appear in the scan list, the product may be too far from the router. With
a mobile device in the area where the grill is located, check that there is
internet access.
• Position grill such that the number of walls and objects between the grill
and the router is minimized.
• Grill only supports 2.4G WiFi networks. An alternate router is required.
• Check to be sure if cord is properly plugged into outlet. Plug into outlet and
reassess.
• Check if GFCI (RCBO/RCD) outlet or breaker has been tripped and reset
circuit.
• Unplug the barbecue from power. Remove the Control Panel and ensure
all wires are not damaged and are firmly connected, particularly the
power cord. If wires are damaged, replace appropriate components and
reassess. If wires are not damaged and connections are confirmed, please
contact customer service for further assistance.
• Unplug everything from the outlet.
• Press the reset button on the outlet and ensure the test button returns to
normal position.
• Plug in and turn on barbecue for around 10 minutes, watch for GFCI
tripping.
• If GFCI did trip during the 10-minute period verify the amp draw of the
GFCI (We recommend using a 13-amp GFCI).
• If a 13-amp GFCI is being used and tripping still occurs, an electrician may
be required.
• If GFCI did not trip during the 10-minute period, and if you are using a
second appliance on the same outlet, re-plug in and turn on the original
second appliance.
• If GFCI trips with the second appliance on, there may be an issue with the
second appliance.
• Plug a different appliance into the same outlet and turn the appliance on.
• If tripping occurs with the different appliance an electrician may be
required.Unplug everything from the outlet.
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