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Prince Castle Sicom Chef EHB Series Setup Manual

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Sicom Chef
up Manual
Configuring PHU in Digital Menu Board (DMB) Portal . . . . . . . . . . . . ... . . . . . . . . . . . . . . . . . . . . . . . .. . . . . . . . . . . . . 2
Connecting EHB to Chef. . . . . . . . . . . . ... . . . . . . . . . . . . . . . . . . . . . . . .. . . . . . . . . . . . . ............................................. 14
Troubleshooting. . . . . . . . . . . . ... . . . . . . . . . . . . . . . . . . . . . . . .. . . . . . . . . . . . . ........................................................... 21
540-554revA-EN
®
Set-
TABLE OF CONTENTS
355 EAST KEHOE BLVD. ~ CAROL STREAM, IL, 60188, USA
PHONE: 630-462-8800 ~ TOLL FREE: 1-800-PCASTLE
1
Printed in USA 07/17 © 2017
Extend Holding Bin
EHB Series

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Summary of Contents for Prince Castle Sicom Chef EHB Series

  • Page 1 ® Sicom Chef Set- Extend Holding Bin up Manual EHB Series TABLE OF CONTENTS Configuring PHU in Digital Menu Board (DMB) Portal ........... . 2 Connecting EHB to Chef.
  • Page 2 Extended Hold Bin EHB Series Configuring PHU in Digital Menu Board (DMB) Portal Visit the DMB portal site that corresponds with your parent brand (e.g. yourbranddmb.sicomasp.com) Enter the registered E-mail Address and Password into the fields. Click On the DMB Set Up Menus, click Setup Equipment. Printed in USA 07/17 ©...
  • Page 3 Extended Hold Bin EHB Series Configuring PHU in Digital Menu Board (DMB) Portal Click your Store Number followed by Under Create New Equipment, select PHU from the drop-down menu. 540-554revA-EN Printed in USA 07/17 © 2017...
  • Page 4 Configuring PHU in Digital Menu Board (DMB) Portal Fill out the required fields, beginning with Name. This is the title that will be given to the PHU in the DMB portal. For Manufacturer, select Prince Castle. Printed in USA 07/17 © 2017...
  • Page 5 Extended Hold Bin EHB Series Configuring PHU in Digital Menu Board (DMB) Portal For Model, select 2nd Generation. For Size, select your PHU configuration (Rows x Columns). E.g. 2x4 540-554revA-EN Printed in USA 07/17 © 2017...
  • Page 6 Extended Hold Bin EHB Series Configuring PHU in Digital Menu Board (DMB) Portal Enter the MAC address that is located on top of the unit above the display panel. MUST MATCH. DASHES “—” ON TAG BECOME COLONS “:” WHEN ENTERED IN PORTAL.
  • Page 7 Extended Hold Bin EHB Series Configuring PHU in Digital Menu Board (DMB) Portal Click then return to Set Up Menus.  On the DMB Set Up Menus, click Setup Dayparts. 540-554revA-EN Printed in USA 07/17 © 2017...
  • Page 8 Extended Hold Bin EHB Series Configuring PHU in Digital Menu Board (DMB) Portal Click your Store Number followed by Click Then fill in the required fields according to your store’s operational preferences. Printed in USA 07/17 © 2017 540-554revA-EN...
  • Page 9 Extended Hold Bin EHB Series Configuring PHU in Digital Menu Board (DMB) Portal If all days have the same times, click Click to finish.  Return to Set Up Menus then click Setup Pan Assignments. 540-554revA-EN Printed in USA 07/17 © 2017...
  • Page 10 Extended Hold Bin EHB Series Configuring PHU in Digital Menu Board (DMB) Portal Click your Store Number. From the Select Holding Unit drop-down, select your PHU. Click on each heater zone of the PHU configuration and select your desired products. Printed in USA 07/17 ©...
  • Page 11 Extended Hold Bin EHB Series Configuring PHU in Digital Menu Board (DMB) Portal Repeat for all times of day - Breakfast, Lunch, and Dinner - for all days of the week. To apply the same menu to all days, click Under the “From”...
  • Page 12 Extended Hold Bin EHB Series Configuring PHU in Digital Menu Board (DMB) Portal Click to finish. Repeat for Lunch and Dinner. Click  Printed in USA 07/17 © 2017 540-554revA-EN...
  • Page 13 Extended Hold Bin EHB Series Configuring PHU in Digital Menu Board (DMB) Portal IMPORTANT: Click Sync changes to restaurants. DMB portal configuration will not transmit to Chef if this step is neglected. Click the box next to your store to sync the changes to. Click to finish.

  • Page 14: Network Port

    Extended Hold Bin EHB Series Connecting EHB to Chef® On the underside of the Sicom Chef module, press the power button on the far right-hand side. Then locate the orange NETWORK port on the far left-hand side. Connect Chef to an available LAN router port.
  • Page 15 Extended Hold Bin EHB Series Connecting EHB to Chef® On the front side of the router, LAN ports 1 and 2 should be illuminated.  Flip the green power button ON “—” on the EHB. The red display should read “EnSP.” Verify that it switches to “En”...
  • Page 16 Extended Hold Bin EHB Series Connecting EHB to Chef® Within 1 minute, notice EnSP => En now has a dot on the left-hand side. This means the menu is being downloaded to the EHB from the Portal. DOT MEANS MENU IS BEING DOWNLOADED ...
  • Page 17 Extended Hold Bin EHB Series Connecting EHB to Chef® Enter the password: “1”, “2”, “3”. Hit the green checkmark PASSWORD IS “1 2 3” In the tab, tap the drop down arrow on last row entitled Select the PHU to be monitored, (e.g. “Main 2x4”). 540-554revA-EN Printed in USA 07/17 ©...
  • Page 18 Extended Hold Bin EHB Series Connecting EHB to Chef® Tap “Save” on the lower left side.  To return to the home screen, hit the gear icon followed by “Overview”. The configuration in the Chef portal for PHU “Main 2x4” should now be displayed on the home screen. ...
  • Page 19 Extended Hold Bin EHB Series Connecting EHB to Chef® To test communication between Chef and the EHB, start all timers from left to right, starting with the top left product “HAMC”. The first timer activated for duplicate products will be green, while the second timer will be orange. Verify that the timers on the EHB have started and match the green and yellow on the Chef screen.
  • Page 20 Extended Hold Bin EHB Series Connecting EHB to Chef® From the EHB timer bar, press all the buttons to cancel the timers. Verify that the timers on the Chef screen have stopped and the screen returns to only the product names. ...
  • Page 21 Extended Hold Bin EHB Series Troubleshooting on Chef If “DISCONNECTED” is seen on the Chef home screen, as shown below, check the following on the Chef module. SEE REMAINING PAGES HOW TO TROUBLESHOOT 540-554revA-EN Printed in USA 07/17 © 2017...
  • Page 22 Extended Hold Bin EHB Series Troubleshooting on Chef Touch the gear icon in the lower right-hand corner. Then tap “Configuration”. Enter the password: “1”, “2”, “3”. Hit the green checkmark PASSWORD IS “1 2 3” Printed in USA 07/17 © 2017 540-554revA-EN...

  • Page 23: Check Connectivity

    Extended Hold Bin EHB Series Troubleshooting on Chef On the upper toolbar, tap the tab. Verify that “Portal”, “Internet”, and “VPN” all have a green checkmark. CHECK CONNECTIVITY  On the upper toolbar, tap the tab. Verify that, for PHU “Main 2x4”, Chef is “Monitoring Status”. CHECK PHU STATUS ...
  • Page 24 Extended Hold Bin EHB Series Troubleshooting on PHU If “DISCONNECTED” is seen on the Chef home screen, check the following on the PHU. On the right-hand display, hold down the button for 5 seconds until “IP” appears. 5 SECONDS Printed in USA 07/17 © 2017 540-554revA-EN...
  • Page 25 Extended Hold Bin EHB Series Troubleshooting on PHU Press button so that a blinking “1000” is displayed. Use the arrows to scroll. Press to scroll through “2000”, “3000”, “4000”. Verify that this is the case. If the numbers are NOT 1000, 2000, 3000, and 4000, manually set them by pressing to move right, press to move left, to scroll through blinking digits 0-9.
  • Page 26 Extended Hold Bin EHB Series Troubleshooting on PHU NOTE: If your store has a static IP, follow the example below with IP address “ 234.5.67.890”. Press button so that a blinking “1000” is displayed. Press to scroll to the next digit, and press so that the display reads “1100”.