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Fix issues : Call and SIM issues
3.
If the issue occurs while using the speakerphone or a Bluetooth headset, check your signal strength.
In the
status
bar, see how many bars your network connection has. If you see only one or two bars,
change locations to improve your signal strength, particularly if you are indoors.
4.
Turn your phone off and then on again.
Press & hold the Power button, then touch Power off. Then turn it on to establish a new connection
with the network.
5.
Check if a software update is available
6.
Turn off Voice Match.
a.
Open the Google app.
b.
Touch your profile icon
c.
Turn Hey Google off
Saying "OK, Google" won't work from all screens, but you can touch the search widget first, then say
"OK, Google".
7.
Use safe mode
to see if apps you installed are causing the issue and uninstall as needed.
8.
Reset the phone.
People can't hear me on apps like Meet or WhatsApp
1.
Force stop the app.
causing your issue.
2.
Check for updates to the app.
3.
Turn your phone off and then on again.
4.
Clear the app's cache.
Poor sound quality on calls
Start by checking your
you're on a call.
Wired headset
1.
Make sure the headset is inserted completely into the
2.
If you are using a case or cover, remove it and re-insert the headset to see if it was interfering.
3.
Try a different headset to determine if the issue is with the original headset.
Earpiece
1.
Check that nothing is covering the microphone:
•
If you are using a case, cover or screen protector, remove it and see if it was causing the issue.
•
If the phone was shipped with a protective plastic film, remove the film.
2.
While in a call, try using the speakerphone or a wired headset to see if the sound quality improves. If it
doesn't, the issue is probably network signal strength instead of hardware.
for your phone.
> Settings > Assistant > Hey Google & Voice Match.
.
This completely shuts down the app, including any background services that may be
volume
setting. You can only adjust the call volume with the Volume buttons while
headset
jack.
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