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Fix issues : Call and SIM issues
Troubleshoot issues with calls
Select the statement that best describes your issue:
•
Can't make calls
•
Can't answer calls
•
Phone doesn't ring
•
Don't get calls/texts
•
People can't hear me
•
Other issues during calls
Can't make calls
After each troubleshooting step, check to see if your issue is fixed.
icon is missing
If
disappeared from your home screen, you just need to
SIM card not recognized
If you see
or
in the
1.
Turn your phone off and then on again.
Press & hold the Power button, then touch Power off. Then turn it on to establish a new connection
with the network.
2.
Do one of the following:
•
If your phone allows one SIM card, turn your phone off, then
•
If your phone allows dual SIMs, disable the SIM, then enable it again. Go to
internet > SIM cards. Turn the SIM off
If one of the two SIMs is working,
slot. If it doesn't work in the other SIM slot, then the issue is with the SIM card and you need a
replacement from your carrier.
3.
Contact your carrier to make sure your account is set up properly.
4.
Ask your carrier to replace the SIM card.
5.
Perform an external phone reset.
No signal
1.
If you usually have a signal
area where you can receive a signal, like outdoors. If you're uncertain whether your carrier provides
service in that location, check the coverage map on your carrier's website.
status bar
or a message that the SIM is not recognized:
remove the SIM
but the
status bar
add a shortcut
remove
. Then turn it on
.
that is not recognized and try it in the other SIM
shows
in your current location, move to another
for the Phone app.
and reinsert the SIM.
Settings
> Network &
187
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