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10. TROUBLESHOOTING
PROBLEM
There is water in the drip tray (A19)
No espresso coffee is delivered
The portafilter (C1) cannot be attached
to the appliance
The espresso coffee drips from the
edges of the portafilter (C1) rather than
the holes
The coffee crema is too light (delivered
from the spout too fast)
The coffee crema is too dark (delivered
from the spout too slowly)
The coffee is cold
The Cold Brew is warm
At the end of descaling, the appliance
requests a further rinse
CAUSE
It is normal: due to the internal water
circuits operations
No water in the tank (A7)
Only the OK light (B6) is on to indicate
that the coffee or steam circuit is empty
The coffee filter (C3) or (C4) is blocked
Coffee grind too fine or too much coffee Adjust coffee dose and grinding (refer to
The tank (A7) has been inserted
incorrectly and the valves on the
bottom are not open
Scale in the water circuit
The ground coffee has not been pressed
or is too much
The portafilter is inserted incorrectly
The espresso boiler gasket has lost
elasticity or is dirty
The coffee filter is clogged
The appliance settings need reviewing
The appliance settings need reviewing
A Cold Brew has been delivered
A hot coffee has been delivered before
Cold Brew
The water in the water tank is not fresh Empty the water tank and fill it with fresh
No ice in the glass
During the rinse cycle, the water tank
(A7) has not been filled to the MAX level
12
SOLUTION
Regularly empty and clean the drip tray
Fill the tank
Press the button corresponding to the OK
light to fill the circuit
Rinse the filters under abundant running
water.
Quick Guide)
Press the tank down lightly to open the
valves on the bottom
Descale as described in section "9. Descaling"
Repeat grinding with new settings. Reduce
the powder quantity: check if the filter (sin-
gle or double filter) is the same size as the
selector of grinding quantity (2x (B5) select-
ed or not)
Attach the portafilter correctly and rotate
firmly as far as it will go
Have the espresso boiler gasket replaced by
Customer Services
• Rinse the filters under abundant running
water.
• Reduce the grinding thickness
Refer to Quick Guide for suggestions
Refer to Quick Guide for suggestions
Keep in mind that the "OK" blue light corre-
sponds to the selection of "Cold Brew"
It is recommended to deliver a "Cold Brew"
for a few seconds to make a cool rinse before
preparing the drink
water
Add 3-4 ice cubes as suggested for Cold Brew
Complete the rinse cycle from point (8) of sec-
tion "9. Descaling"
→
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