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Fault
The LED lighting
does not work.
The button illumina-
tion does not work.
Home Connect is not
working properly.
The hob-based hood
control is not working
properly.
The appliance does
not start when it is
switched on for the
first time.
The appliance does
not respond.
The restart does not
work.
General malfunctions
occur.
Disposal
13 Disposal
13.1 Disposing of old appliance
Valuable raw materials can be reused by recycling.
Unplug the appliance from the mains.
1.
Cut through the power cord.
2.
Dispose of the appliance in an environmentally
3.
friendly manner.
Information about current disposal methods are
available from your specialist dealer or local author-
ity.
Customer Service
14 Customer Service
Function-relevant genuine spare parts according to the
corresponding Ecodesign Order can be obtained from
Customer Service for a period of at least 10 years from
the date on which your appliance was placed on the
market within the European Economic Area.
Note: Under the terms of the manufacturer's warranty
the use of Customer Service is free of charge.
Detailed information on the warranty period and terms
of warranty in your country is available from our after-
sales service, your retailer or on our website.
Cause and troubleshooting
Different causes are possible.
Defective LED lights may be replaced by the manufacturer, their customer service or a
▶
qualified technician (electrician) only.
Call
▶
→ "Customer Service", Page 11.
Different causes are possible.
Call
▶
→ "Customer Service", Page 11.
Different causes are possible.
Go to www.home-connect.com.
▶
It may be necessary to change the settings.
Read the instruction manual for the hob.
▶
Go to www.home-connect.com.
▶
Software updates may need to be run.
Wait around 15 minutes.
▶
It may need to be restarted.
Press and hold
and
▶
a All of the buttons flash.
a The appliance is restarted.
Different causes are possible.
Disconnect the appliance from the power supply.
1.
Pull out the mains plug or switch off the fuse in the fuse box.
‒
After approx. 2 minutes, reconnect the appliance to the power supply.
2.
a It may take a few minutes until all of the functions are available.
A software update may be required.
Update the software.
▶
→ "Software update", Page 7
for at least 10 seconds.
If you contact Customer Service, you will require the
product number (E-Nr.), the production number (FD)
and the consecutive numbering (Z-Nr.) of your appli-
ance.
The contact details for Customer Service can be found
in the enclosed Customer Service directory or on our
website.
This appliance is labelled in accord-
ance with European Directive
2012/19/EU concerning used elec-
trical and electronic appliances
(waste electrical and electronic equip-
ment - WEEE).
The guideline determines the frame-
work for the return and recycling of
used appliances as applicable
throughout the EU.
Disposal en
11
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