Customer/Technical Support Provisions; Product Return Provisions - ViewSonic VA1912wb Supplementary Manual

TECHNICAL SUPPORT PROVISIONS:
Only authorized ViewSonic technicians may perform service and support to ViewSonic products. Any service
performed by someone other than ViewSonic will immediately void any and all Warranties, including but not limited to
the ViewCare Service Programs purchased by the customer. For more details, please see "Cancellation Terms."
Additional Provisions Applicable for ViewSonic Plasma and LCD TV Products:
The customer is responsible for ensuring that the plasma is accessible at floor level prior to arrival of the technician.
The technician will not be responsible for removing or replacing the unit into any mounting system. Charges may
apply if the on-site technician finds no defect.
Additional Provisions Applicable for ViewSonic Projectors:
Lamps are not covered under any of the service Programs listed. A ViewSonic projector returned under any of these
service Programs found to be nonfunctional due to a bad lamp will be subject to a $499.00 fee to cover expenses.
Projectors returned and defective due to a dirty filter are subject to a fee to cover expenses. ViewSonic recommends
that filters are cleaned as part of the regular maintenance and care of your projector.

PRODUCT RETURN PROVISIONS:

If for any reason, ViewSonic is unable to repair or replace your product and/or any parts for your ViewSonic purchase,
ViewSonic may, at its sole discretion and option, replace your ViewSonic product with a new or serviceably used,
and/or refurbished ViewSonic product, comparable in function and performance to your originally purchased
ViewSonic product, subject to availability in stock.
The customer is responsible for shipping costs for the return of the defective product to ViewSonic under the Standard
Limited Warranty and Extended Warranty Service options, unless your product is covered by a valid Express
®
Exchange Service.
For ViewCare Service Programs that include Express Exchange
ViewSonic, a hold will be placed on the credit card provided by Customer for the value of the product shipped, until the
defective unit is returned to ViewSonic. When returning any and/or all defective product(s) back to ViewSonic, you
must include all parts and components, and in its original packaging. Charges for missing components will be billed to
your credit card based on the following rates:
Remote control
(LCDTV)
(Projector)
Soft Carrying Case
(Projector)
(Tablet PC or Wireless Display)
AC Adapter (where applicable)
Audio Cable
RCA Cable
DVI Cable
S-Video Cable
AV Component Cable
Power Cable
VGA Cable (display/projector)
Projector Lamp
User Guide/Manual (all products)
Lens Cap (Projector only)
VSC_DOC_783, v.1e
4.19: ViewCare Extended Warranty Language
®
, and/or an advance replacement arranged by
$30.00/each
$150.00/each
$50.00/each
$10.00/each
$50.00/each
$15.00/each
$25.00/each
$40.00/each
$20.00/each
$25.00/each
$10.00/each
$10.00/each
$499.00/each
$20.00/each
$10.00/each
Page 8 of 9
Release Date: Oct. 13, 208