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CARE & MAINTENANCE
CLEANING
Separate all parts. Wash container in warm, soapy water with a soft cloth.
• Hand-Washing
Wash blade assembly in warm, soapy water using a dishwashing utensil with a handle to avoid
direct contact with the blades. Exercise care when handling blade assembly, as the blades are sharp.
Thoroughly rinse and air-dry all parts.
• Dishwasher
Accessories are top-rack dishwasher safe but should NOT be cleaned with a heated dry cycle. Ensure
the blade assembly and lid are removed from the pitcher before placing in the dishwasher. Exercise
care when handling blade assembly.
• Motor Base
Turn off the unit and unplug the motor base before cleaning. Wipe motor base with a clean, damp cloth.
DO NOT use abrasive cloths, pads, or brushes to clean the base.
STORING
For cord storage, wrap cord with hook-and-loop fastener near the back of the motor base. DO NOT
wrap the cord around the bottom of the base for storage. Store the unit upright and store blade
assembly inside or attached to the pitcher with the lid locked in place.
DO NOT stack items on top of the pitcher. Store any remaining attachments alongside the unit or in a
cabinet where they will not be damaged or create a hazard.
RESETTING THE MOTOR
This unit features a unique safety system that prevents damage to the motor and drive system should
you inadvertently overload the it. If the unit is overloaded, the motor will be temporarily disabled. Should
this occur, follow the reset procedure below.
1 Unplug the unit from the electrical outlet.
2 Allow the unit to cool for approximately 15 minutes.
3 Remove the container's lid and blade assembly. Empty the container and ensure no ingredients
are jamming the blade assembly.
IMPORTANT: Ensure that maximum capacity is not exceeded. This is the most typical cause of
appliance overload.
If your unit needs servicing, please call Customer Service at 1-877-646-5288. So we may better assist you,
please register your product online at registeryourninja.com and have the product on hand when you call.
ORDERING REPLACEMENT PARTS
To order additional parts and attachments, visit ninjaaccessories.com.
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TROUBLESHOOTING GUIDE
WARNING:
To reduce the risk of shock and unintended operation, turn power off
and unplug unit before troubleshooting.
Display will show "INSTALL" once connected to power.
• Place container on base and rotate it clockwise until container clicks into place. Press the Power
button
to turn unit on, and the BlendSense™ program will illuminate, indicating the unit is ready
for use.
Display reads "Er".
• If the display reads "Er," unplug the unit from the electrical outlet and allow it to cool for 15 minutes.
Remove the container's lid and blade assembly and empty the contents to ensure no ingredients are
jamming the blade assembly.
Unit doesn't mix well; ingredients get stuck.
• Using the BlendSense program is the easiest way to achieve great results. The pulses and pauses
allow the ingredients to settle toward the blade assembly. If ingredients are routinely getting stuck,
adding some liquid will usually help.
Motor base won't stick to counter or tabletop.
• Make sure surface and suction feet are wiped clean. Suction feet will only stick to smooth surfaces.
• Suction feet will not stick on some surfaces such as wood, tile, and non-polished finishes.
• DO NOT attempt to use unit when the motor base is stuck to a surface that is not secure (cutting
board, platter, plate, etc.).
Unit is difficult to remove from counter for storage.
• Place your hands underneath both sides of the motor base and gently pull the unit up and toward you.
Food is not evenly chopped.
• For best results when chopping, cut pieces of ingredients in a uniform size and don't overfill the vessel.
The pitcher lid handle will not fold down.
• The handle will not fold down if the lid isn't attached to the pitcher. For storage, place the lid on the
pitcher and press down on the handle until it clicks into place.
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