Philips HD5120/00 User Manual page 13

Problem
The coffee is not hot enough.
There is less coffee in the jug than
expected.
The filter overflows while the appliance is
brewing coffee.
Solution
Make sure that the jug is properly placed on the
hotplate.
Make sure that the hotplate and the jug are clean.
We advise you to brew more than three cups of coffee
to ensure that the coffee has the right temperature.
We advise you to use thin cups, because they absorb
less heat from the coffee than thick cups.
Do not use cold milk straight from the refrigerator.
If your coffeemaker has an insulated jug, preheat
the insulated jug with hot tap water before you start
brewing coffee.
Make sure you place the jug properly on the hotplate. If
the jug is not placed properly on the hotplate, the drip
stop prevents the coffee from flowing out of the filter.
Check if you placed the filter into the appliance
properly. If the filter is not in the correct position, the
drip stop does not work, which may cause the filter to
overflow.
If you remove the jug from the appliance for more than
20 seconds during brewing, the filter starts to overflow.
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